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Rating 2/10

This was the worst online shopping experience ever. I purchased a washer and dryer. The next day I called to see if all the parts were included. The person who answered the phone was extremely rude and disrespectful. She hung up on me a few times until finally I reached her manager, who was very nonchalant about the entire situation. He proceeded to tell me the accessories did not come with the machines and that they has to be brand new if I wanted the deliverer to install them. He also stated I could not add those items onto my order that I had to purchase them seperately. I purchased the accessories from my local Lowes store. My delivery time was today between 10 and 2 pm. I received a call from someone at brandsmart at 12pm saying they should be at my home in the next hour and a half and will call thirty minutes prior to arriving. Well they didn't show up until 3pm, waisted my entire day waiting for them when I could have been running errands and getting other things for my new place. And to top the cake, when the washer and dryer did finally get delivered, I was told they won't install anything because my accessories were not purchased with them. Again, this was the worst online shopping experience ever. I will never spend another dime of my hard earned money with them again. I also discourage my family and anyone else from shopping here. As a customer, someone who is paying for a service, I will not pay for this type of service. I'd rather pay retail price for any item then to make another transaction at this place

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