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Rating 2/10

This company's repair service is very shady. I brought an $600 laptop with extended warranty that was an extra $300 dollars. And when I took it inside the store for repair weeks later the repair techs tell me the damage isn't covered in the warranty. I feel as if I just hands these guys an extra $300 for nothing. These people come up with lies so they won't have to apply your expended warranty to your item for repair and also they say your damage isnt covered under the extended warranty so they dont have to give you store credit. My advice is to always buy retail price. A little more expensive but its worth your time and convenience. I've never had any issues returning anything to a store for whatever reason until I purchased from BrandSmart. Im starting to see why they are on the decline.

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