"Hello everyone. If you don't mind buying things that have no warranty then by all means go ahead and get your glasses at Boscov's. I made the mistake of making an assumption that if you buy a pair of glasses you have some kind of warranty . I just purchased a nice new set of glasses, less than 2 months ago, with polycarbonate lenses that are supposed to come with scratch resistant coating. I've had glasses all my life and I have dropped them before. These ones fell off my truck seat onto my floor mat and immediately scratched so I took them back to Boscov's only to be told there is no warranty unless you purchase it separately which I was not advised of when I bought the glasses. Then the guy told me he could sell me the warranty now and we can turn your glasses in. I ask how much it was he said $25. I said that's good let's do that he said you also have to pay 20% of the lenses. My lenses were $65 so I figured 12 bucks not a problem. Then he advised me that I have to pay 20% of the retail price of the lenses which was $480. I told him he was a crook and I left they will never get my business again. Don't be afraid to ask questions. "
"Boscov's allowed me to shop mask free all of 2020 with a medical condition. 3 weeks ago I attempted to shop as always and was verbally attacked loudly by a woman who asked what my condition was and if I had proof (both against the law), threatening to call security and have me thrown out. I asked for a manager and he came and told me I have to leave too very loudly and rudely. He also told me I would have to try on shoes at home! Really? This manager had on a mask two sizes two small. They both could have been nice and quiet about it, but choose to make an example of me. I filed a report with the ADA. I will never spend another dime on this company again. This is America, land of the free, not home dictatorship China. Customer service is everything regardles of a customers condition."
"Ordered 10/26/2018 received 10/31/2018 That was FAST! What I really appreciate is the detailed and care in the packaging of my ordered items, each individual box was perfectly bubble wrapped - just perfect! - no extra bubble or shortage did I say perfect I mean amazingly perfect and a credit to the packer JR as the initials on the packing slip shows. Nothing arrived with bent corners boxes inside all as brand new as possible, this is my first Boscov's purchase and I have to give props to the people that work there. I stopped buying from mazon because of the wasteful gigantic boxes and lack of padding, they used to throw in a sheet of brown paper for padding - ridiculous and got tired of returning orders. Boscov's is my new go to store online - please keep up the excellent service and never fire JR the packer LOL "
"The cashier barely acknowledged me due to her being on her cell phone. She did not interact with me. Before I had my bag in hand she was whipping out her cell once again."
"First of all after reading the other reviews in different places I almost didnt place my order. I saw so many bad reviews but all I can say is they were the only store that had my size boot in the style I wanted ! I have a pair and love them so I ordered 2 pair because their price was way cheaper than what I paid while shopping in Branson Missouri. I got exactly what I ordered. I am so excited. The order came earlier than they said it would and I ordered this December 2017 Christmas time. I say keep up the good work Boscovs!"
"I absolutely ♡ Boscovs, the store is great with amazing sales- however I would never use their website because they somehow do not offer the INstore pickup option, so I would never order off boscovs.com and pay a high shipping fee and wait 7 to 10 days for delivery, especially today when I could order on amazon & receive free 2 day shipping! Time to modernize your website Boscovs!!!"
"Cheap quality and please get rid of the announcer! Omg! Nerve racking! I'd rather drive to Hazleton then listen to him in Pottsville!"
"After reading a good portion of the reviews on here we were a bit scared about ordering from Boscovs but they had the lowest price on the carpet cleaner we wanted so we gave it a shot.
The website gave some hiccups while trying to order with Ublock (ad blocker) enabled but after disabling that we were able to add it to our cart and check out very quickly. Since it met the cost cutoff, the shipping was free (like, really free, they didn't add it on later or anything). It arrived in the a few days (as described) in working order.
We are very happy with our purchase. If you're scared after reading some of the reviews on here (much like we were) it may be worth it to take a chance. It was worth it for us."
"Ordered 20 blinds. Receive 19 blinds in damaged packages. One blind was totally broken and clips on another 9-10 were either cracked or broken. Used the cracked ones for 5 installations and purchase another 5 blinds from Home Depot in order to use just the clips. Frustrating experience all around."
"I was surprised to see low reviews for Boscovs. I made an order for Christmas and was happy to see everything delivered promptly. I ordered a homecoming dress for my daughter a few months ago and just like that item, some of my items came wrapped in tissue with a sticker. Its just a nice touch and I appreciate it. I would recommend Boscovs to anyone. Great Service."
"Purchased some glass and metal lanterns for Christmas presents. Super deal on the lanterns, fast shipping and great packaging. Everything arrived in great shape."
"Worst shopping experience ever (& I am experienced). No joke. Customer service is thoroughly unhelpful and rude- whatever your problem, they are sure to tell you it is not their problem. Sadly,in the last week I made the mistake of placing 3 orders. After being overcharged, contacted customer service in an effort to resolve the issue. It took no less than 7 employees and 2+ hours to have the overcharge removed from my bank account. During which I was hung-up on 3 times and told the ohine system is designed to disconnect callers on hold after a certain amount of time has elapsed(seemed to be about 10 min. ). When I asked to be connected with a supervisor i was told they are all in meetings, all day and would be for the foreseeable future. When i asked for the names of supervisors on duty, their extensions and hours so that i could leaeve a message explaining the problem I was told that just wasn't done & there was noone else there to help me. At this point I had also only received $10 worth of merchandise from an $850 order-(this was 2 days ago). Yesterday I received 3 packages from Boscov's and only one arrived in tact-ups delivered them along with 3 packages from Macy's which arrived in ship-shape condition. The first box was actually split open at the seams and the merchandise inside was dammaged. Inside there was a pair of shoes-unwrapped- placed on top of lingerie also unwrapped- & the lingerie had pulls in the delicate fabric. This is NOT what I paid for. The second box contained only a pair of shoes. The shoes were in their box, but the lid was open, one shoe has some kind of debris on the upper and the soles show signs of wear & tear (and only one shoe had the proper packing material). This is not what I consider to be new merchandise in good condition and i doubt anyone else would either.
Fortunately I grabbed my camera when I saw the dammaged box on my porch and photographed the boxes and their contentsnfor my records. I emailed Boscov's customer service department as well as their quality control department as soon as i finished documenting this and expressing my displeasure. It has been 24 hours and I have yet to receive any response (this does not surprise me, but I do find it appaling). I am still awaiting (sigh) 6 more shipments of this very unhappy order. Unfortunatly for me, by the time I was aware that Boscov's is a nightmare waste of $$$ & life, my remaining items were too far along the shipment process for me to cancel & get a refund. I thoroughly regret every penny and moment I have wasted on Boscov's & dread having to baby-sit them through the rest of my order. I have 25 years of retail experience myself, including customer service and management - I have dealt with telephone & Internet orders, refunds, exchanges & financial institutions and would not dream of handling things the way Boscov's has- it just is not good business to do so and speads unhappiness & ill-will towards others- two things we have too much of in this world. Friends, don't waste your hard earned $$$ or your precious time at Boscov's, there are plenty of other stores out there to choose from & most of them are not trying to rip you off & have excellent customer service"
"Tried to get them to adjust a shipping address order they did nothing but argue with us. Then we asked them to cancel they refused. Item is going to the wrong address apparently it doesn't matter theres nothing they can do. Ms. Willman is by far the rudest customer service agent there is. about all customer service is good for at Boscov's is telling you theres nothing they can do."
"I ordered (3) items for the first time and was thrilled to receive it a few days later. I spent $50 so got free shipping and all items were true as described. I will defintelty be ordering from this company again. "
"I have narrow feet and hunted for a place to buy narrow shoes in my size. When the shoes proved too wide, I got stuck for the cost of shipping for return so I did not bother and will not chance it again.\I got apologies but nothing more"