"I placed a clothing only order hoping to stock up a little with their after x-mas sale. Lightweight clothing I might add-- yoga pants, underpants and a few champion lounge pants for my son.
The sale states free shipping orders over 25 dollars and extra 20 percent off if you spend 75 dollars or more. I place my order and the following day receive an email from Britnee in customer service informing me if I want this order I will have to pay FIFTY DOLLARS in shipping. This is your classic bait and switch and be advised they do NOT abide by their own promos.
I called and was given no explanation by a curt agent. I've cancelled the order and will NEVER order from Boscov's again. A promise is a promise and they apparently don't have to abide by their own promo's. I know shipping and the stuff I bought would NEVER cost 50 dollars to ship on any planet especially with a commerical shipping account I am sure they have. "
"I can't believe the message I received today from boscovs.com customer service. I made a purchase online for 20 1 gallon beverage dispensers. Of course because of the dollar amount the order came with free shipping. I completed the order, paid with a credit card and received an email confirmation of the order. Two days later I receive a phone call from their customer service informing me that they want to charge me additional shipping? Why? Because they have to ship a few units from their store locations?? Wow, talk about poor customer service. I will never be purchasing from them again. Now I have to run out and find new beverage dispensers for a party I am hosting next week.
Boscovs.com has horrible customer service. If you need anything in quantity and you need it in a hurry, don't get burned, order somewhere else. How unprofessional!"
"a special for free standard shipping on orders over $99. on their information page they state that standard shipping is $9.95 no matter how many items are in your cart*. then it states they have the right to levy an extra $15-$125 based on the number of items in your cart. removing the free shipping for everyone. when i called customer service i was told in short either you pay what we tell you to pay after you order or we cancel your order. i am contacting a lawyer to see if their special falls under false advertising. if so i will starting a lawsuit."
"Sorry to hear about the many negative reviews about Boscov's. After moving to Philly several years ago, I started shopping at Boscov's when I saw their "Did you Boscov?" advertisement/sales. I thought it was a gimmick. To my delight it was legit. I was pleasantly surprised by the varied selections, store display, and more importantly, the wonderful sales people. I've visited several Boscov's over the years and, all the store personnel I've encountered have been wonderful. I was once given the promotional discount for an item the day after the sale ended because the sales person (mistakenly, I believe) didn't give it to me. I've always had friendly customer returns with the few items I brought back. I've ordered from their website, and sent items to my son across country. The things were delivered in a timely fashion.
When the curtains I wanted for my mother were not in stock, the sales clerk graciously ordered them, had them shipped directly to my mother (in another state), without charging me a shipping fee. I have called the respective stores' customer service to commend a particular sales person on many occasions. I have nothing but good things to say about Boscov's. All my experiences have been positive, and, I look forward to their great sales. My most recent shopping experience was on 31 May 15."
"I purchased a clock and after a ton of emails and 2 conformations, that the said "this particular item is not out of stock". I received another email blaming the manufacturer for inventorying wrong? So I proceeded to say that this was false advertising & for them to upgrade my clock to a different one that was in stock. Didn't get a reply, so I turned to the Better Business Bureau and told them of my situation. They responded the following day with a choice of 2 different clocks that I could choose from. This made me happy! Going on week 3 now, I finally receive my clock and looking at a picture of it, I noticed that something was wrong. It was missing the pendulum!! Came to contact them again wanting just the pendulum, but that wasn't possible, they needed the whole clock??"
"Boscov's retains a "mom and pop" feel while remaining a huge department store. Unlike the "cookie cutter" chain store staffed by kids working their way through college, many staff associates are career employees. They are knowledgeable and routinely go out of their way to help customers find exactly what they need. They often know their customers by name.
The store is old and I like that feel. It's like going back in time to a kinder, gentler era. They have a huge selection, a deep inventory and very reasonable prices.
Al Boscov was always more interested in serving the community than serving his own financial interests."
"I was picking up a replacement foundation at Clinique and a blond hair female employee treated me like I was an inconvenience and was very rude."
"Eric in Seasonal is the nicest, most helpful person! He is by far your very best employee in the Deptford, NJ store. The scores below are for Eric. We do not know his last name. From Bill and Joanie Busund"
"I ordered several items for Christmas. I received almost half of my order in plenty of time. I waited til almost a week after to contact them about my lost items. The lady was not very helpful, I had to ask for a refund, then she couldn't even tell how much the refund would be or any details. She did not apologize for the issues I was having or that my children didn't receive their toys in time for Christmas or even at all. When we were finished she simply said you are welcome. So I said THANK YOU in return. poor customer service. It doesn't even deserve 1 star"
"A letter I sent with no response:
August 13, 2013
Mr. Albert Boscov
PO Box 4274
Reading PA 19606
Dear Mr. Boscov
I would like to make you aware of an issue I’m having with a charge on my bill that your “AURepair” department feels is valid.
A few months back I called for service on my Haier Dryer that I purchased from your Colonie Center store a few years ago. It had an electrical short that resulted in burnt wires that for some reason were left sticking out of the safety plate when originally installed. I had no reason to have to look at the back of my appliance for the two years or so that I had the machine. It wasn’t until the “spark and smoke” occurred that I was aware of the shoddy safety plate. Thank goodness I was in the laundry room at the time, or that it wasn’t a major fire.
The appliance was under warranty at the time so I called for an appointment for a “Technician” to come to the house. He came and checked the dryer, but needed to order parts/wires and that he would have to come back. At this point I was still under warranty, but since he didn’t have the parts to replace it at this time, his next visit in about a week would still be considered under the warranty even though at that point my warranty would have been expired.
A few nights before his return my Haier Washer, that I bought as a set with the dryer, stopped spinning out water. These are only 3 year old appliances!
The “tech” came back in about week or so to replace warranted parts (shorted out electrical wires) for my dryer. I told the rep I had a problem with the washer as well. He told me it’s probably the water pump. I asked him what would something like that run? He said “probably about $20 for the parts but about $60 for labor”. I said “Well in that case I’ll fix it myself, but would you know the part number for that model. With his tablet in hand, and in about a minute or two, he found the part number and told it to me. I said Thank You!!
When I received my bill with a charge for “Parts and Labor”, I called to clarify that my dryer was still “under warranty” at the time. I was told it was a charge for the washer! The “tech” charged me for giving me the part number! And your customer service people agreed!
If the “tech” would have said “that information is going to cost you $30” – I would have looked it up myself!
You pride yourself on your customer service and your courtesy. How is that being courteous and caring to your customer? Considering the fact that both appliances had major problems beginning just their third year of use? The rep I guess wasn’t getting compensated for the trip, so he had to tack on the “consulting fee”?!
I’ve shopped at your store numerous times and consider it my “store of choice”, but this has put a bitter taste in my mouth. I look forward to hearing from you on this matter in the near future
Thank You
Scott Mc"
"The 15 stepping stones I purchased at Boscov’s are defective. Their original cuteness was short –lived. Seven stepping stones (7) dissolved down to powder, six (6) consist of broken pieces and powder, and two (2) have cracks. These stones were purchased for my garden as decorative pieces and have not been used to walk on. I have taken great care of these stones and did not expect them to disintegrate. I requested a refund from Boscov’s and was demined since it was past 90 days. Think twice before you throw your money away and end up with a circle of powder. Not happy with the customer service and disappointed that Boscov's store will not stand behind the quality of their products."
"I ordered on Boscov's for some skin care. They confirmed with me the gift set by email. But I didn't receive any gift set at all! Just the skin care without gift!!!! And for one skin lotion, they charged me $10 for 10-day shipping! I emailed them asking why, they just told me if I dont' want the order, I can return to them. And I pay for the shipping back!
And they won't totally refund me!"
"If you love being treated like dirt, shop at Boscov's. Their customer service department will do a great job of making you feel like you are the most unappreciated customer out there! If you don't believe me go ahead and make a purchase from them. This place didn't receive horrible reviews for no reason. The phone reps are the most uneducated, unreasonable, and under paid idiots I have ever encountered in retail. Their supervisor was even more rude which explains why the other employees had no sense of what proper phone etiquette actually meant. I would rather be shot in the foot than EVER buy anything from this lame company again!!!"
"At first I was really skeptical of the site and thought they overcharged me, but then I contacted costumer service and they were really helpful about it.
Ok so this is how it went:
My order cost about $51 but when they shipped some of the items they charged me AGAIN for the items shipped. (yes they ship the items separately) So on my bank statement it showed a payment of $51 + $30 for the items that they just shipped.
I contacted them and they said they charge when they ship the items out and the $51 will be refunded as soon as they shipped all the item, so on your bank statement it might show as double the payment right now.
So they charged a total of $102 for an order that only supposed to cost $52. But surely enough when they shipped the item they refunded my $51, so it was all good.
I still find the process stupid, but at least it wasn't a scam. Also The items are in pretty good quality considering how cheap the price is. So overall I'm satisfied with Boscov."
"I was at the Boscov's in the concord mall (DE) a few years ago and was treated to an absolutely horrid spectacle. A young man was helping me near the couches and seating area when all of a sudden I hear his named being yelled from across the store. An enraged troll of an old man was hobbling towards us very fast. I was disconcerted. This man continued to yell ACROSS THE STORE about how the young man helping me should stop helping me and go somewhere else. There was no one else in the department I was in. The young man tried to insist that he would go as soon as I was done being helped but this wasn't cutting it for that ugly, big-nosed grouch. He proceeded to get right in this young mans face and curse and yell at him right in front of me! After this, the young man relented and left me there with ol' sourpuss. I reluctantly asked if perhaps HE could help me. He was a little too close to me when he said "I'll call someone to the department." His teeth were brown and black and you can only imagine the stench of his breath. Then he left and I waited. No one ever came. I later found out from one of the employees that mans name was Marvin. All the customer service classes in the world wouldn't help this guy. Marvin should probably just be kept away from people in general. I never went back to that location for fear of encountering this disgusting midget troll. Hopefully, he's fired by now or better yet, dead."