"I ordered some boots on December 18th and today is December 22nd and my order is still in "being processed". I've called numerous times to the 24/7 customer service line and was on hold for over an hour each time and no one answered and then another day it asked if I would like a call back and I did that. The next day they called me back but when I was transferred by the automated voice it went straight to a busy signal...they fricken hung up on me!! I called the local store and they said they have no control of the main office for online orders out of California. So here I am with no gift for someone and Christmas is approaching fast. I am so **** over the whole situation."
"I ordered a size 8.5 in adults and got a 8.5 in kids and yes I checked multiple times before ordering that it was adults and the have been ignoring me ever since I got the wrong size boots. "
"I ordered a Christmas presents from there web site after a week still hasn't been shipped. I have called them and sit on hold for ever they give you the option to call you back never got a call back. I have emailed the service department no answer. I will never buy anything from them again. we are 5 days from Christmas with 3 days of mail left. They don't deserve the 1 star"
"Horrible experience with the company online. I had to call over 5 times to get status on an order placed on 11/27 Cyber Monday was given the run around by various customer service reps, had to talk to Supervisor she only refunded half of the item price, which mind you I still have not received now where talking its 12/20, very Horrible Business if you ask me, I will not shop Online at Boot Barn ever AGAIN!"
"I ordered boots for my son for Christmas on the 14th of December. I received a confirmation and the amount boots were authorized to my debit card. I never received a confirmation for shipping. Six days after the order I made numerous attempts to call the company and sent several emails with no reply. The phone just went to a busy signal. I don't know about customer service inside the physical stores but, customer service online is not only poor, it's non-existent. I strongly encourage anyone thinking about purchasing from bootbarn.com to think twice! Very poor service! "
"I went to the store on Monday 12/18 looking for a specific size in an Ariat jacket. I asked the girl at the front desk if she could help me order online. I was never given the option to pay extra for faster delivery. The next day I called the customer service 24/7 number. Was on hold forever then given an option to receive a call back. I was called back promptly. I asked the customer service representative if I could get a faster delivery since I was not asked at the store. The representative said he would do his best. I told him I could hold he said no because he needed to make a call to try and make it happen. I called the 24/7 number again last night and was promtied to leave a number and name for a call back. Today is now Wednesday I am in hold again and have been on hold for 30 minutes. Boot Barn has the WORSE 24/7 customer service help I have ever seen. It's unbelievable. I got an email last night for 2 day delivery for Boot Barn and yet no one can call me or answer..... This is so unexceptable but you want the consumer to shop at your establishment. Hire more help to help your customers. "
"When I received my order the box was torn and mangled and I emailed boot barn to tell them and have yet to get a response. You’d think they’d care how their produced was being cared for during shipping. "
"Long story short. Never have I dealt with a company that has such disrespect to its customers. I’m sure I woke up an agent when I called. She basically told me she didn’t care about the problem. 2 weeks after my order I received an email stating one of the items was out of stock. Now 7 days before Christmas another email saying the second idea won’t be shipping until January. Never again will I deal with them and I will shout it to the rooftops how bad they are. "
"I purchased a pair of jeans for my daughter November 28th and still have not received them after nearly 3 weeks. When I ordered them, it said they'd ship the NEXT business day. I have called multiple times to check the status of my order but after waiting more than 45 minutes each time I call, I hang up frustrated with the lack of customer service this company shows to their customers. I'm waiting for a reply to an email I sent the company. "
"I ordered Boots for my two Girls on November 24th
got an Email Right away saying : we are processing your order
I send an e- mail on
Dec. 12th asking if there intention was to rune Christmas for my two special Girls
Today is Dec 16th and I have not heard a word
I guess no Boots for Christmas
What a shame
I will for sure never do business with a company like that ever again
"
"Ordered items online never received a email after a week of processing of where my orders were. After several times calling the customer service number it said it wasn’t working, then finally got thru another time after waiting 45 min on hold. Then got a rude customer service representative that proceeded to hang up on me. Finally called back again after waiting 30min, got another representative advised I wanted to cancel my order because I was ordering from cavenders because they could guarantee me my order. Didn’t offer a apology or anything. My business and money and word of mouth will go to cavenders 100% from now on."
"Bought over 200.00 online, paid extra for 3 - 5 shipping days and after a week and waiting an hour on speaker phone I was told that it still hadnt shipped. I was told that it was ready to ship but the phone help couldnt give me any information on when it would be shipped, I told her I would like to cancel my order then and she said it was prepared for shipment so I couldnt! I said can I upgrade my shipping to get it here faster?...she said she couldnt do that because it was already prepared, I asked if she could tell me what day it would be shipped?...she said she didnt know! So after waiting an hour on the phone she told me nothing of value. Such a disappointing company and horrible experience!"
"I was told on the phone that I could exchange my shirt (size large to medium) even though they didn't have it in the store. I was told they would get it shipped from a nearby store. When I brought it in the next day, they said they couldn't do it. I got a refund and was gonna order it online. It cost $11.00 to ship a Fricken t-shirt! Thats 50% of what the shirt cost! And now I've read a ton of horrible reviews about their online/customer service which brought my 3.5 star down to a zero.
"
"My order was placed on 10-13-17 and I still have not received any of the 6 items I purchased. I have called 5 times trying to figure out what is going on, but they keep making the "it's the holidays" when I ordered it in the beginning of October with all the items saying will ship in three days. If you're expecting to get your presents by Christmas you probably won't. "
"Good Products, but over a week to ship in stock. They have a lot to do get into the internet commerce age.
Go ahead and place the order but don't expect it to ship anytime soon.
"