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Product & services pricing
3.83/5
Chance of future purchase:
3.34/5
Shipping & packaging:
3.29/5
Customer service:
3.13/5
Return/Replacement policy:
3.70/5

2/5

2019-06-01

It’s a scam bad customer service

"I earned enough points for $15 off my next purchase so I went to use it and I was told it was not in the system yet. It gets updated every Wednesday I earned the points on a Monday so it should have been in the system when I went in on Saturday. The customer service is horrible they did not want to figure it out at all at the local store. I called corporate and got the run around about the points they said I had them but will have to wait till next Wednesday before I can use them some sort of error. They have good selection on boots and hats but not worth the experience of trying to get your points redeemed!"

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1/5

2018-12-25

Bad customer service

"Review *** My husband bought me a new pair of boots for my birthday. They were also to wear at the Garth Brooks concert at Notre Dame stadium. When I received the boots they were to small. With the concert coming up very soon I have to order a different size before the smaller size was returned.
After getting a label emailed to me by BootBarn I re-packaged the too small boots, put the label (again) emailed to me by Boot Barn. I arranged to have to package picked up by the post office. They were to pick it up on my porch.
On Oct 4th our security footage shows the post office carrier scanning & picking up the package. That’s where we lose it. Boot Barn swears “their” label, again, emailed to me by them, was never scanned. After 6-7 calls to Boot Barn and talking not only the the Post Office carriers supervisor but the Post Master as well, no one seems to know where the package is or went. Now the latest call to Boot Barn tells us without the package there will be NO refund. Wtf? I used “their” label! How could they not keep track of it. Again I have on video it WAS scanned. But I guess none of this matters and my husband is now out of $160. I will NEVER not only purchase from Boot Barn again I will let everyone I know about this experience in hopes they will not either.
"

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3/5

2018-12-23

zero customer care

"the place has zero care for customer service all boots are looking used due to display shelving, I wont ever shop there again, I guess some folks dont mind paying too much for second run items..super disappointed"


5/5

2018-12-23

Western boots

"Judging by the low reviews, I guess I got lucky. The boots that I purchased were the right size, model and were in mint condition. I was originally informed that my order would be late to ship (understandably just prior to Christmas) but received notification a few days later that my order had shipped. I received my package a couple of days earlier than expected. No complaints from me... "

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1/5

2018-12-13

Your STUPID $25 GIFT Card / SHADY COME ON

"DEAR MR. JIM CONROY - PRESIDENT AND CEO

THANKS SO MUCH FOR THE GIFT CARD!!! NOT!!!!

AFTER SPENDING 30 MIN GOING IN AND OUT OF THE DAMN CUSTOMER LOGIN, SETTING UP A NEW PASSWORD, PUTTING THE REDEEMING CODE IN 3 ---- YA 3 ---- AREAS IN A LAST DITCH EFFORT WENT BACK TO THE ORIGINAL PROMO CODE AND NOW IT SAYS THE CODE HAS ALREADY BEEN APPLIED..... (SEE SCREEN PRINT BELOW)

WAS THIS JUST TO GET ME ON YOUR SITE, A NUMBERS GAME SO TO SPEAK, HOPING THAT I WOULD SAY F*** IT AND JUST GO AHEAD WITH MY PURCHASE????!!!

BECAUSE IT FEELS LIKE A SCAM!!!

THIS IS A HORRIBLE WAY BE TREATED AS A LOYAL CUSTOMER I AM APPALLED!!

THIS ISN'T THE WAY A RESPECTABLE COMPANY SHOULD RUN THEIR BUSINESS. IF YOU WERE TRYING TO GET A CHEEP DATE TO GO HOME WITH YOU FROM THE BAR YOUR "NUMBERS GAME" MIGHT WORK BETTER THERE.

THANKS FOR WASTING MY TIME!
MERRY CHRISTMAS TO YOU TOO MR. CONROY
PATRICIA AINSWORTH
"


1/5

2018-12-10

NEVER ANOTHER DIME

"Bought a hat online for my son's birthday. First they lost the order, had to reorder. When hat arrived, it was used and dirty. Took hat to store for a full refund, including shipping. After a month they still have not credited my CC. I have never had a great shopping experience there and will never shop there again."

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5/5

2018-11-30

Heather is pretty great!

"Boot Barn has been very persistent in maintaining me as a customer, and I appreciate that. They went above and beyond what I ever expected from such a large company in order to do so. Thank you Boot Barn! "

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1/5

2018-11-29

Watch out for on-line shopping!!!

"This is the second year in a row my husband and I have both attempted to place orders on cyber Monday for Christmas gifts and had the order fail horribly. All the items my husband ordered showed in stock and ready to ship online at the time of purchase and then he had to call to check on the order because it hadn't been shipped yet and was told it would ship on 12/06, in time for xmas. Checked on the order again and now ALL 3 items he ordered are not due to ship until after Christmas, so those gifts are a total loss! He'll be cancelling that order

My order, I actually did receive a customer service call telling me the wallet I order was not available anymore and offered my 15% off a replacement. So I call and find not 1, not 2, but 3 possible replacements that show available online and ready to ship and customer service none of those will ship in time for Christmas??? So I asked for an email with my 15% discount so I can take to the local store and hopefully find something there and I was told no. I have to place the order over the phone in order to receive the offer!!??? Not to mention everything was on sale on Monday and it's no longer on sale and I was not offered the discount I received on Monday.

Ordering 4 weeks before Christmas should be plenty of time. Get someone to update your website properly with the correct information on your products. Good thing for Amazon, found the wallet that Browning is not making anymore for LESS and it will be here next week.
"

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1/5

2018-11-23

Horrible product

"I bought the boots for my husband he wore them less than two week the boots started to crack I paid 200.00. I wanted my money back but I they said I could just exchange them. I don't understand why they're so persistent on not giving you your money back even though it's their product that ****.But never again"

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1/5

2018-11-20

Horrible/Ungrateful

"I think the manger at this store is ungrateful he is going to make his employees come in and work and miss out on family Thanksgiving! But he is home with his family while he makes his employees work! What a piece of crap!!! This is the Outter Loop store"


1/5

2018-11-17

Screwed me over for $90+ interest on a $5 balance I didn't know about.

"Like bootbarns products but they are scam artists on their credit card.

I bought a set of boots using their credit card enrollment to save $20 then paid cash to keep the balance zeroed out.
They had a defect in them and I had to exchange them for a new pair of a boots in a brand and model that apparently cost $5 more than the other pair and that $5 was put on my credit card instead of me being told about it when I exchanged them.

Now I get a bill 3 months later with over $90 in late fees plus other things for something I never knew about.

Screw them, I am canceling my card and shopping elsewhere now.
"

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1/5

2018-10-20

Furious!

"Ordered a pair of boots on 10/15 paid extra shipping to have them in 3-5 days. 5 days later, and They haven't even shipped yet!"

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3/5

2018-10-17

Boot Barn is an Experience

"Ordered a pair of Ariat Mastergrips, placed order, paid and then received an email advising they were not in stock. Offered me 10% discount to place another order.

Ordered a nice pair of Thorogood Boots, they were in stock (at the vendor), but again took 3 days to get confirmation. Checked Website but it does not work to check order #'s. Called to see the delivery ETA and was offered upgraded 2 day shipping. Thought Great!!

Boot Barn representative called a week later and advised there would be no 2 day shipping.

Seems this place may show all these boots and all they do is drop ship from the vendor. Customer Service was professional and polite, but the turnaround time is long. Took from 9/29 to 10/17 to receive the boots.

Ain't nobody got time for that!!
"


2/5

2018-10-17

Items Do Not Ship On Time

"I ordered a pair of boots from Boot Barn and they were supposed to ship in 3 business days and it has been 6. No information. Boot Barn could not tell me when the boots would ship or who the vendor was so I could contact them. Will never order from them again."


1/5

2018-09-20

Dingo Boots made in China?

"The description said 'genuine leather' and leather throughout yet, when I bought a pair, it clearly states 'manmade materials'....not in one single spot on the tag inside does it state 'leather'... sme nerve! I wonder if Dingo knows Boot Barn is desecrating their name?

When I called to complain and tell them I wanted to return the boots, I was told I would get a free return label to do so... but, it come so, I called again and got one quickly.
"

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