"I ordered two items and they both were too big so I returned them the same day, went through their return process, it printed a return label, was dropped off at the postal service, took "their" company 4 days to pick up the package and it's now 19 days later and they say they still do not have the package?? You cannot tell me it takes that long to receive an item back AND they give a bogus tracking number that cannot be tracked? ALL their reviews that they show are just the positive ones and why can't you leave a GOOGLE review?? I called customer service wanting my over $100 credit back and after being on the phone for over 30 minutes she said there is nothing she can do?? HORRIBLE HORRIBLE ONLINE EXPERIENCE!!!"

"Had a couple of hiccups with an online order. Called customer service about the problems I had. They made it right beyond my expectations. They gained a loyal customer."

"The company i work for gave me gave me about $750 in vouchers for sprecific work apparel for Boot Barn. Problem is.... Unless there is an item in store that you wish to buy, your out of luck! Jeans not in your size? Come back and check later. Style of jeans not in store? Sorry! Dont have your size boots in stock? **** to be you! They absolutely refused to entertain the idea of shipping the desired merchandise to store from thier warehouse without the item being paid for in advance with a form OTHER then the voucher. We as a comoany are looking at other options to take care of our employees. The program is not user friendly. "

"just a complete joke, waste of life "

"I ordered a pair of boots 10 days ago. They were supposed to be here yesterday and no boots. I emailed customer service twice and got no response either time. Each time I went to UPS to track the package it showed "label created" but no movement of the package. I called and spoke to customer service who put me on hold so they could call the warehouse and find out what was going on. When the lady came back on the line, I was told that there was a problem (duh) and for reasons still unexplained, the package was still sitting on the floor in the warehouse. I haven't even received the boots yet and will not until next week now. She then offered to give a 15% discount on my next order, which I declined because I will never shop here again. NEWSFLASH...your customers are your most valuable asset..from the looks of the reviews on this page, you really need to start recognizing that fact. "

"
I ordered boots from your company and after I filled all the details and paid I started to talk with your costumer service on Facebook. They told me i have a problem with my bill and that the order was cancelled!!! Then I tried to pay again and I saw that the item is not on stuck anymore, and that it will take 3 days just to ship them. I spoke again with your Facebook costumer service and ask them if they can send me the boots faster and they told me no. So I bought the boots in a different place! But its not over just yet!
I was nagging costumer service to send me the cancellation details, and they keep telling me that it take time and that they will send it as soon as possible when I saw they are not sending it. now I got a message saying they shipped the boots!!!!!!! really?!?!
I don't want them anymore! I bought the boots in a different store that have great costumer service!! I don't need 2 pairs!
I demand my money back!!!

"

"I earned enough points for $15 off my next purchase so I went to use it and I was told it was not in the system yet. It gets updated every Wednesday I earned the points on a Monday so it should have been in the system when I went in on Saturday. The customer service is horrible they did not want to figure it out at all at the local store. I called corporate and got the run around about the points they said I had them but will have to wait till next Wednesday before I can use them some sort of error. They have good selection on boots and hats but not worth the experience of trying to get your points redeemed!"

"Review *** My husband bought me a new pair of boots for my birthday. They were also to wear at the Garth Brooks concert at Notre Dame stadium. When I received the boots they were to small. With the concert coming up very soon I have to order a different size before the smaller size was returned.
After getting a label emailed to me by BootBarn I re-packaged the too small boots, put the label (again) emailed to me by Boot Barn. I arranged to have to package picked up by the post office. They were to pick it up on my porch.
On Oct 4th our security footage shows the post office carrier scanning & picking up the package. That’s where we lose it. Boot Barn swears “their” label, again, emailed to me by them, was never scanned. After 6-7 calls to Boot Barn and talking not only the the Post Office carriers supervisor but the Post Master as well, no one seems to know where the package is or went. Now the latest call to Boot Barn tells us without the package there will be NO refund. Wtf? I used “their” label! How could they not keep track of it. Again I have on video it WAS scanned. But I guess none of this matters and my husband is now out of $160. I will NEVER not only purchase from Boot Barn again I will let everyone I know about this experience in hopes they will not either. "

"the place has zero care for customer service all boots are looking used due to display shelving, I wont ever shop there again, I guess some folks dont mind paying too much for second run items..super disappointed"

"Judging by the low reviews, I guess I got lucky. The boots that I purchased were the right size, model and were in mint condition. I was originally informed that my order would be late to ship (understandably just prior to Christmas) but received notification a few days later that my order had shipped. I received my package a couple of days earlier than expected. No complaints from me... "

"DEAR MR. JIM CONROY - PRESIDENT AND CEO

THANKS SO MUCH FOR THE GIFT CARD!!! NOT!!!!

AFTER SPENDING 30 MIN GOING IN AND OUT OF THE DAMN CUSTOMER LOGIN, SETTING UP A NEW PASSWORD, PUTTING THE REDEEMING CODE IN 3 ---- YA 3 ---- AREAS IN A LAST DITCH EFFORT WENT BACK TO THE ORIGINAL PROMO CODE AND NOW IT SAYS THE CODE HAS ALREADY BEEN APPLIED..... (SEE SCREEN PRINT BELOW)

WAS THIS JUST TO GET ME ON YOUR SITE, A NUMBERS GAME SO TO SPEAK, HOPING THAT I WOULD SAY F*** IT AND JUST GO AHEAD WITH MY PURCHASE????!!!

BECAUSE IT FEELS LIKE A SCAM!!!

THIS IS A HORRIBLE WAY BE TREATED AS A LOYAL CUSTOMER I AM APPALLED!!

THIS ISN'T THE WAY A RESPECTABLE COMPANY SHOULD RUN THEIR BUSINESS. IF YOU WERE TRYING TO GET A CHEEP DATE TO GO HOME WITH YOU FROM THE BAR YOUR "NUMBERS GAME" MIGHT WORK BETTER THERE.

THANKS FOR WASTING MY TIME!
MERRY CHRISTMAS TO YOU TOO MR. CONROY
PATRICIA AINSWORTH "

"Bought a hat online for my son's birthday. First they lost the order, had to reorder. When hat arrived, it was used and dirty. Took hat to store for a full refund, including shipping. After a month they still have not credited my CC. I have never had a great shopping experience there and will never shop there again."

"Boot Barn has been very persistent in maintaining me as a customer, and I appreciate that. They went above and beyond what I ever expected from such a large company in order to do so. Thank you Boot Barn! "

"This is the second year in a row my husband and I have both attempted to place orders on cyber Monday for Christmas gifts and had the order fail horribly. All the items my husband ordered showed in stock and ready to ship online at the time of purchase and then he had to call to check on the order because it hadn't been shipped yet and was told it would ship on 12/06, in time for xmas. Checked on the order again and now ALL 3 items he ordered are not due to ship until after Christmas, so those gifts are a total loss! He'll be cancelling that order

My order, I actually did receive a customer service call telling me the wallet I order was not available anymore and offered my 15% off a replacement. So I call and find not 1, not 2, but 3 possible replacements that show available online and ready to ship and customer service none of those will ship in time for Christmas??? So I asked for an email with my 15% discount so I can take to the local store and hopefully find something there and I was told no. I have to place the order over the phone in order to receive the offer!!??? Not to mention everything was on sale on Monday and it's no longer on sale and I was not offered the discount I received on Monday.

Ordering 4 weeks before Christmas should be plenty of time. Get someone to update your website properly with the correct information on your products. Good thing for Amazon, found the wallet that Browning is not making anymore for LESS and it will be here next week."

"I bought the boots for my husband he wore them less than two week the boots started to crack I paid 200.00. I wanted my money back but I they said I could just exchange them. I don't understand why they're so persistent on not giving you your money back even though it's their product that ****.But never again"