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Product & services pricing
3.75/5
Chance of future purchase:
3.34/5
Shipping & packaging:
3.37/5
Customer service:
3.19/5
Return/Replacement policy:
3.85/5


Verified
5/5

2024-10-29

You have very good merchandise

"Good quilty merchandise & good quick delivery that means alot these days "

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Verified
4/5

2024-10-29

I don’t know what I would do if , bootbarn Didn’t exist, yall have a great selection and reasonable pricing, and always deliver ,

"Always have good things to say, you guys are great "

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Verified
5/5

2024-10-29

Excellence in customer service

"I honestly always have a good experience shopping at the McAllen Texas location I don’t always make a purchase but the customer service is always excellent whether in store or by phone always someone willing to help and that says a lot about management as well awesome job guys hope this helps"

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Verified
5/5

2024-10-29

Great service

"Staff members where very helpful "

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Verified
5/5

2024-10-29

Delivery and product!

"Always delivered on time and products are the best!"

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Verified
1/5

2024-10-29

Disrespectful

"Ashley lost my order and hung up on me instead of helping me figure out what had happened."

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Verified
5/5

2024-10-29

Boots!

"I ordered a pair of boots but they were the wrong size. The sales lady was very helpful in helping me with my order and in helping me find a pair of boots I was very happy with! I am happy with my purchase! But I do believe shipping takes to long."

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Verified
5/5

2024-10-29

McAllen, Texas is the BEST

"OMG, my experience with your staff at the McAllen, Texas store was AMAZING! 5 STARS on service and friendly! Totally the opposite of my experience with the staff at your Pearland, Texas store which I will NEVER walk into ever!"

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Verified
5/5

2024-10-29

Excellent customer service very polite

"Team member very polite , very friendly invirement"

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Verified
5/5

2024-10-29

I soooooooo love my new boots! Many thanks!

"Everyone was professional/friendly and accommodating...thank you!"

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Verified
5/5

2024-10-29

I LOVE my new boots, they look GREAT !

"As usual Boot Barn EXCEEDED my expeditions in every way !"

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Verified
5/5

2024-10-29

Boots

"Very satisfied with my boots and the service was top notch!"

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Verified
5/5

2024-10-29

Love the style

"Always provide great service "

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Verified
1/5

2024-08-20

Bad customer service

"Husband went in to buy a pair of work boots. Sells person came to see if he needed any help which my husband told him yes he had found one boot that he liked but the second pair wasn't in the spot. The sales person went to check the spot and told him oh well it's not and walked off. So instead of my husband buying over $300 boots he went with some for 100 sum. Same sells person at the register with an attitude of now wanting to work. "

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Verified
5/5

2024-08-18

Online order and store pickup

"Easy free! Staff is awesome!"

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