"I ordered for the Total:$213.59, and after few days I wrote email to find out what is status of my order, so it took more than one week to find out what is go in on, only than I wrote, that I will cancel my order after 24 hours if they will not tell me what is wrong, they told me, that there some problem to contact with my bank :) (I am buyer which buys almost everything on internet, and I never had such a problem). So when I found out the reason of problem, I gave them a time, till next day, and in the middle of this term, I asked about possibility to add one item to my oder, but they wrote "Your order will be canceled upon your request", but I asked to resolve the problem :) and if there is still a problem, to cancel it. So easier to do nothing :) By the way, they forwarded my email to International department, and customersservice wrote me, that tey answered me, what is problem, but I never receive such a email."

"I have been ordering from Nashbar since the 1980s. No more. I had the same problem with their subscribing me to Outside magazine as another reviewer here. There is no way out of it. Nashbar required you to send a written opt out at order time. That's right, a mail-in form. I figured this out after the fact. I have attempted to cancel the magazine subscription. It keeps coming. Taunting me every month. I will just have to get my credit card to issue me a new number because of the auto renewal I never agreed to. That Nashbar would throw away a 30 year relationship over a $9 magazine subscription should give you a good idea how bad this company is. I complained to Nashbar. No response."

"Nashbar.com advertised an item that had been returned to be free of defect. I purchased it and found that it indeed had a major defect. They told me I could return it for an exchange or a refund, costing me roughly 45 dollars in shipping. I was then notified that they will not exchange my order.
When they ship your package, they include a return label. The return label won't work on anything large and you have to pay for the return shipping."

"Let me say up front that, eventually, I did receive the bike I ordered. However, what a mess this seller is...

- Lost lost track of my order twice
- Changed my order
- Overcharged me (they apply sales tax to the full price and then subtract the "discount" based on that initial price; is that even legal?)
- No email confirmation of the order
- Clueless (or not empowered) customer service (talked to four reps)
- Slow shipping... took about two weeks to get something that allegedly was "in stock"

To add insult to injury, about 2 weeks after the whole ordeal, I received a boilerplate email (with empty spaces for my name and purchase reference) stating that their goal was my "complete satisfaction". Seriously?

Will NOT use again.
"

"Cannot cancel orders even before they ship. Ordered a bike and some items, the next day the bike is showing a backorder until Feb 2012. Called up expecting to be able to cancel everything. "

"Crummy customer service. I had a back ordered item. If you are not a member, you cannot check the status of your back ordered item. I e-mailed them three times asking about status with not a single reply. I have now been charged for two deliveries because they split the order. I purchased BN cage pedals part number NS-CGP and the bearings feel like there is sand in there. They will not rotate. I tried using them for about 30 miles to see if they would loosen up, they would not. You cannot get at the assembly very easily to loosen the fitting. The screws around the cage for the pedal are loctited on or something. They will not back out so I canotn get at the pedal bearings. I threw the pedals out. I ordered toe clips. Nowhere did it indicate or warn you needed to order $3:00 straps with the pedals. You would think they would ask if you needed straps to go with the toe clips. So if you want to buy the $3:00 straps you have to add $6:00 for delivery. I did call Customer service to ask if I couldn't have some straps added to my back order. Customer Service (Sarah) said no. So good by Bike Nashbar. I used to order from them when they were a mail orde catalog system and it was good. Not any more"

"Good prices but customer service stinks. Ordered some items on Sunday, got my confirmation number but nothing else since. It's now Tuesday so I called back in and gave the gal the order number but she couldn't find any information on the order and after confirming my address etc, she told me to call back in the after noon. In the mean time, I checked on a couple of the items I'd ordered and they were no longer available. I called back in the afternoon and got the same results ... couldn't find the order but it may be in credit (even though my credit is excellant and there was no problem with the previous orders) but the girl that handled that was not in today (only one girl in credit???). Like I said, Nashbar does have good prices but also tends to short orders I guess because they don't have enough stock to cover their advertised products. Anyway, I cancelled the order (at least I requested it be cancelled but who knows) after she said they'd ship whatever was in stodk once the order was released. I'm pay a little more if it means I'll actually get what I want. Obviously that won't happen at NB and I can understand why they don't participate at ResellerRatings.

Edit:I do need to adjust my rating up 1 star overall. I contacted customer service about 4 items I purchased in Sept and Oct and was told I could return them. I was hesitant about putting all 4 in the same box but I did along with the receipts and used their label. I was tlod that the refund of about $200 would go back to my card(s) used for payment. I was surprised that a couple of weeks later, I received full credit on the 3 cards I had used (minus the cost of the shipping label). I have another shirt that is too small that I'll be returning and hopefully, I'll have the same luck."

"Here is my recent experience with Bike Nashbar.
I am not sure when they were founded but I know I bought cycling stuff from Bike Nashbar and Performance Bike about 20 years ago without a single problem, that is until recently when I created a new account to buy some new cycling related items. The problems begin when I received a subscription to Outside Magazine. For the life of me I did not know who would have done this until I thought of recently signing up at BN.

So I call BN and talk to their customer service rep. and she said they did it. Well I went ballistic, what gives them the right to do these kinds of things without my authorization. So I kindly ask the CSR to cancel my account at BN and she says she will forward it to the right person. I then go to the Outside Magazine website to cancel my subscription and stop auto renewal.

A week goes past and I’m still able to log in to my account at BN, so this time I email them. And I get same script from BN, we will will pass it on to the right person. After waiting a few weeks I receive another copy of Outside Magazine in the mail. Here we go again. Back to Outside Magazine’s website to cancel my subscription again and now I find even thou the magazine is in my name I am not authorized to change my auto renewal settings. I email a CSR from Outside Magazine, this time telling them that BN had no authorization from me to send me the magazine and I also ask to have my auto renewal changed. I also emailed BN again this time threatening to report them to the BBB and FTC.

I think that I would like to give a person or company a little leeway sometimes, but this time, three strikes and your out. If they can’t figure it out the first time you ask then there is something very very wrong. They seem very incompetent to me.

Customer Service Dept. or Company???? In this case I don’t know. It would be nice if there was a opt out when you sign up for an account , but there is none.

As far as I’m concerned I’m done with them. I just hope Outside Magazine isn’t as hard to deal with.

If others have asked BN to delete their account. My advice make sure they have, chances are they haven’t because they seem too inept.

The customer service at BN is very very bad so I sure hope others heed the warning here.

So as it stands now I have called my credit card company to report my card lost so BN can’t charge me for a auto renewal to Outside Magazine (I get a new number that is not in the BN system), waiting on a CSR from Outside Magazine to contact me. And I have given BN till September 16 to delete my account or they get reported and this story goes viral.

So this morning I decided enough is enough. I have given them more than enough time to delete my account.
So I reported Bike Nashbar to the Better Business Bureau and the Federal Trade Commission.
If I could give them a zero I would."

"I love this store! I have contacted nashbar customer service once to see if they could help me contact diadora to replace a screw that fell our of my bike cleat. I received an email the next day saying that they contacted diadora for me, ordered the screw and that it was on its way to my door with no cost to me. They went beyond my expectations of just helping me solve my problem with diadora by solving it for me. I will never shop anywhere else fort bike parts."

"The worst customer service EVER!!! I ordered product from them, a week later I had heard nothing. I called their "customer service" at 9:18am ET, got voicemail saying they were closed, call back during their regular hours of 7:00am to 5:00pm ET, 7 days per week blah blah blah. I thought 9:18 was within those hours, I must be stupid. When I finally got through to a person, I was told I was not getting my stuff, because they don't like my address. Sorry ma'am. They didn't even have the decency to call me and let me know. I will NEVER order from these people again. I just hope my credit card number (that I gave while ordering online) is not used inappropriately by these crooks."

"Nashbar cannot accept virtual credit card account numbers! Eek!!
For an week now I have been going back and forth with them until they finally acknowledged that it is an issue on their end. Management supposedly knows of the problem and they are not dong anything about it. They can't even be bothered to post a note on their site alerting of the potential problem. They are putting customer after customer through this ordeal without any respect for their time.
This is the last time I placed an order with them."

"like their prices, however they are very slow to respond to service and very slow shipping. my order was on hold for over a week and they never contacted me. i contacted them again another few days later, still waiting on a response. i've placed several orders in the past and have been please with prices and products, but they take way to long to service and ship the products.

UPDATE: Bike Nashbar made things right with me. however, i would still like to see better customer service (proactive)."

"Pathetically slow for a US based company. I've received stuff from Europe and China much faster than Nashbar. Ordered a bike computer (Cateye Astrale 8) on Tues Apr 12 and received on Wed Apr 27. Now I may just be impatient, and it may be that I live in Hawaii too, but that is just damn slow to me when compared with other online orders which arrive within the week... at the latest.

Now, it was shipped by standard USPS, which is somewhat understandable for such a glacial shipping time.. what's not understandable was that the shipping confirmation said it will be delivered by FedEx and then they give me a USPS tracking number. Not only are they slow, they lie about their shipping, too!

To give them some credit, the customer service phone line was friendly and helpful in confirming that the item was in fact shipped (read some horror stories here about items not even getting shipped for a week), and their prices are decently low. However, I will never do business with such slow service again. And the price thing: you can find equivalent items at PerformanceBike for at least the same price or less, and they ship faster too. Funny, considering both PerformancBike and Nashbar are under the same management. At least we know where most of that management is being allocated!"

"I have been a long time customer. I've always gotten what I have ordered, in a decent time, by UPS ground shipping. I look up free coupons online or use the coupons in the catalogs that they send all the time.

I have ordered numerous tires, cycling garments, and replacement parts such as brake levers and hubs. The products were agreeable for the price, and sometimes I've gotten some really good deals such as tires for $10 each (the Slime/Love Tires 2.25 mudders called Slime SRT Tubeless tires which are really just DH tires with flat-free liners and tubes glued in. They are great in mud.)

Their phone support does not have the best technical help, but they do ship what is ordered, and the prices are ok. I like the Nashbar bike components.

I was charged state taxes, presumably for Ohio where the company is located, though I live in TX. That is pretty dumb. "

"I issue an order two weeks ago, after waiting 4 days,
I sent an e-mail asking what's up with my order.
Since I didn't receive any answer, I called their customer service, they politely answer me that the order in process.
I send them several e-mail and every time took them 4 days to answer.
Still my order was not shipped after 2 weeks.

Now I found over the web that their customer’s credit card information is leaking. So looking into their site look what I found.
Under "Security Info" in "How We Share Information" its says they share Info with "Third Party Intermediaries" as credit card processing company and "business partners" (I guess clean name for whoever pays to get info), etc.
Now the funny part is under "Breaches of Security" it's says

"We are not responsible for any breach of security caused by third parties or for any actions of any third parties that receive the information. We also may link to other websites or we may allow to be displayed on The Site advertisements of third parties. We are not responsible for such third party's privacy policies or how they treat information about their customers."

That is a real waiver of responsibility, Is like they say
We have good prices because we sell bikes and your personal details, now in case something bad happens you can not hold us responsible.

So I begin to be worried."