"I had heard really good things about Nashbar, but found their customer service very lacking. I live in a rural area and ship to a shipping company/outlet. I have not had any problems with Amazon or any other larger retailers, but Nashbar suddenly cancelled my order the day before it was set to arrive (!) and told me they won't ship to "ups stores, mail holding facilities, mail box plus address, warehouses, shipping or freight forwarding companies." They are not willing to work something out, which is too bad, as I've already booked the time off work to go pick up my purchase. I will buy from someone else. As an aside, please note that their prices vary very widely with sales and you should definitely watch for a while before committing to a purchase. If you ship to anywhere other than a single-family residential address, then buyer beware!"

"unaccomidating the price dropped on an garmin computer (the promotion said no garmin) but went all the way to checkout and the discount applied. Spoke to them on the phone and they said my only option was to buy two and sent one back. What the sense in that they pay two shippings and i pay one. Weird way to run a business."

"I purchased a bike from them online on 05/2015 and got a great deal. More importantly, the service was amazing. The bike shipped quickly and arrived on my doorstep right on time. Unfortunately, the bike was damaged in the course of shipping. Bike Nashbar to the rescue! I called them over the weekend and reached live customer service reps without any hold time at all. They got me the labels I needed to ship the bike back immediately, no questions asked. They told me that the would have to take receipt of the return bike first before sending out a replacement. This didn't work for me because I had an overseas trip scheduled, and when I informed them of that, they escalated to a manager and shipped my new bike right away. Replacement bike was flawless. Couldn't have gotten a name brand bike with the same components for twice the price. "

"In December 2014 I purchased a wireless computer for my indoor trainer. After 16 months one of the buttons on it stopped working. I called Bike Nashbar to ask what to do since it was still under warranty. I expected to have to send it back to the manufacturer, but they told me I could return it for a refund or exchange for another computer, not necessarily the same one. I picked out a different one, returned the original one, and a week later I not only had a brand-new computer but a 10.00 credit, for what I don't know - they were the same price and I was supposed to be charged shipping going back for using the original return label. You can't ask for better customer service than this, any other place would have told me to deal with the manufacturer."

"Nashbar has great prices and a good customer return policy (My wife tried about 10 sizes/styles of bike shorts and kept 3). Their inventory is what they get (mostly clearance) but if they have what you want, you can't do better."

"I like Nashabar. They are one of my top three online retailers for Bicycle gear.
Their website for orders does lag a bit if you call in and make a change.
They are a little slow on shipping, even when you pay extra for the expedited processing.
Their prices are usually very good.
I like some of their rebranded items, their Nashbar SPD pedals are lighter and cheaper than the Shimano's, I use them on a few of my bikes with no problems.
I've never had to return anything so I can't comment on the returns department."

"Ordered a new hybrid bike at a good price. Shipped quickly and arrived un-damaged.

Only annoyance is that this weekend they are having a 20% off sale. They hype their "Forever Guarantee/Price Protection" policy which is supposed to protect against price drops for 30 days, but they refused to honor it on grounds that "discount codes" don't count. They are allowed to have whatever price match policy they want, but I find their advertising to be disingenuous since prominently advertised discount codes are one of their primary pricing tools."

"Ordered new set of $800 wheels from Nashbar. Wheels arrived heavily damaged. Customer Service was very unapologetic and offered no method to make the situation right. Just send the wheels back and they will refund money.

Poor, poor customer service. Will not buy from again."

"Not what they used to be, which is a shame. I ordered an item this week that they never shipped, and never contacted me about the issue. When I contacted them, they were unapologetic, and could care less. If getting your parts on time is important to you, then look elsewhere."

"Nashbar has great products at a good price. Make sure to read the reviews before purchasing because sometimes products run too large or too small. Overall, I have been very satisfied with them and have never had to return anything."

"First off, I'd like to say that I have ordered MANY times from Nashbar over the years, and have only had to deal with customer service once. So, for me, they have a very good record of filling my orders correctly and getting them to my door in a very reasonable amount of time. Most of their products are good quality and they have a good selection of bike parts/accessories at reasonable prices - I commend them on that. My only beef with them is that the one time that I did have an issue with an order, they did not respond to my emails. I ended up having to call them, but to their credit, they do seem to answer their phones promptly rather than making you wait on hold for seemingly endless minutes like some companies do. They did correct the shipping issue via the phone and all ended well in the end. One thing that you need to do is read the information about returns, shipping damage, etc. very closely since they do seem to follow their own guidelines to the letter (think Department of Motor Vehicles). Overall, I am a happy shopper and will continue to shop with Nashbar since they get in items that I can't seem to find anywhere else at their price, and they do offer "free shipping" specials and "20% off" sales fairly regularly. "

"CAVEAT EMPTOR (BUYER BEWARE)..PLEASE READ THIS. THIS IS A GREAT COMPANY TO DO BUSINESS WITH AS LONG AS YOU DO NOT NEED TO RETURN GOODS.

First, I've been doing business with Nashbar for over twenty years since their days here in Youngstown, OH. I've purchased several hundred dollars of bikes and accessories from their outlet store and online. I purchased a bike and received a damaged wheelset. Nashbar said it would replace either the entire bike or wheelset after I returned the damaged wheels and it would take 2-3 weeks. Not wanting to wait (for the best riding in summer to pass) I purchased another bike and shipped the damaged bike back. The refund process was less than satisfactory. WHAT A MESS. IT TOOK TWO CALLS TO GET THE REFUND PROCESS AND CORRECTLY REFUNDED. I'm a CPA and it took twenty minutes to explain to customer services what they CHARGED ME and what they CREDITED ME did not match. First, they sent me a invoice for the second bike and it didn't foot (add up)correctly. It appears their tax calculation tables are wrong. So of course, the refund was short what I had actually paid. Also, they claim that the return shipping for over-sized items is automatically calculated and refunded for shipping based on the scan of the UPS label, that too is also false. They arbitrarily refunded a flat 30 dollars based on my follow-up where I stated the return shipping was over 30 dollars. Three calls later and 3 weeks after the original order, I finally got the refund corrected. By the way, they drag their feet on refunds. My credit card still has not been credited. Shipped the damaged bike and they received the next day (I live 20 minutes from their distribution center). Took a week to seen anything from them, let alone a credit to my card. I order online quite a bit from all types of vendors. My expectations from a large company like Nashbar is no different that that of other stores that promptly and accurately handle purchases and returns. Buyer beware on returns. This is the second time they shorted me on a refund in two years, hence incensing me to write this review. "

"Have ordered parts from them from time to time.
Problems started when I had to send a defective part back. I called them 3 times requesting a credit applied to my credit card (as they advertized) and in the end (5 days later) I receive their eGift card instead. (No shipping charge refunded either though the part was defective and I paid for return shipping myself)."

"I'm surprised by the number of bad ratings. Perhaps I've dodged bullets? Anyway, I'm leaving feedback my own recent experience which was positive. No delays in shipping my order. I got exactly what I ordered intact and in good shape. Received my stuff 5 days after I ordered. Can't complain at all. I don't often order from nashabr, but I've yet to experience a problem ever."

"Curious - I've never had a real problem with Nashbar. Sometimes shipping does take a little long. But nothing earth shattering. I've had to return a thing or two over the past 3 years, but it was my own fault or I just didn't like the product. The customer always pays for return shipping in cases like those from practically any merchant. I did just place an order yesterday, so I'll have to see if I get any unauthorized magazine subscriptions, I guess. But I doubt it."