"I purchased one of their covers about 3 years ago with the Cayman Brown textured surface for our Hot Tub at your Mountain Vacation home and we loved it so much. We decided to upgrade the Hot Tub to a new 8x8 tub and the new cover that came with the tub was so boring we decided to order another Cayman Brown cover for the new hot tub. Both covers came faster than I expected and Customer Service exceeded my expectations. These covers are well made and have withstood all that mother nature and even guests with rowdy kids and pets have thrown at them. If I need another cover in the future, I know where I will get it.
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"The team there made sure my spa cover was built fast and correct. I am very happy with the service. "
"Not too difficult to assemble, correct size & color"
"Cover was exactly as ordered using the website and following the questions. After ordering I made a change to the corners with customer service prior to fabrication without an issue. Cover is solid and light weight for its size making it perfect for those of us with shoulder issues. Payment was easy and with no hidden fees wasn't expecting. Shipping was my big concern and it was a hassle free. I was kept updated on shipping and was called to make arrangements. Cover arrived on time and without shipping damage. Overall it was the purchasing experience you always hope for but never seem to receive. I'm really happy that I placed the order with them and recommend and order again from them in the future."
"Great experience. Great cover. Easy to install.
Glad they made me take the time to get all the details right.
Highly recommend them.
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"Great experience! I did the whole order on the phone!"
"The product is inferior by far to the original manufactured cover. The foam is not one solid piece but instead is multiple pieces per side. This makes the cover less sturdy regardless of what they say. The vinyl cover does not completely encase the foam. The underside is mesh so the vapor barrier plastic is exposed to the heat and water only a few inches away. The cover cannot be used with a stand or cover remove that attaches to the side because there is nothing to screw into besides foam.
None of these points are addressed on the website. When I contacted customer service I was advised I had "approved" the order. After that they never responded to my emails or phone calls again.
Spend the extra money for an original cover. This product is nearly useless."
"This is my second cover and both have fit perfectly and looked great. Only company I'll use. But, I have a tip for you guys. I used the parcel delivery and highly recommend it (sort of). The video that showed how to install it was, like a lot of DYI videos, not realistic. He just slides each piece in, zips it up and he's done. Mine was as tight as you could imagine. He must have left a piece out. Anyway, I finally found a note, not in instructions with cover or on video but on the down loaded instructions. Turn end of zippered area inside out. This should be demonstrated on video and in BOLD letters on every instruction. I was about to give up when I found it, turned inside out and was done in 10 minutes. Can't believe you aren't aware of that. But, great cover, the guy that took my order, Jeff?, was great. "
"Ordering my new cover was very easy. It was produced reasonably fast and shipping was very easy to coordinate. The cover turned out better than expected and is very high quality. "
"We found your company in 2014 and ordered a hot tub cover...it all went well! When we needed a new one in January, I found the paperwork and called the phone number on the order. I called SOMEONE ACTUALLY ANSWERED THE PHONE! He looked up the previous order number AND FOUND IT! From there it was just a matter of reviewing everything with the salesman and it was done!
We received updates during the process and everything was ordered on time and in good condition!
Will definitely recommend Beyond Nice to others and will use them again!
The Salesman's name was Jeff! He was so patient with our questions and once we got disconnected and he called us right back! In today's world that was amazing!"
"After extensive pictures and discussions and so many last minute changes made by the sales team breaking up the order because the cover was so large it was easier for them to process it that way, when my cover arrived it was for 2 separate spas with 8 corners instead of for only large spa with a continuous cover. Worse when I unpacked it, from the intact packaging it was damaged. All the company did was say that I got what I wanted. When it is not at all what I wanted not what I drew in my pictures and not what I discussed with the experts from beyond nice. While the company advertises to provide covers for PDC spas they obviously could not handle a cover for a swim/spa. So sad that they wouldn’t engage in a conversation other than telling me via email if I didn’t like it I could order a new one. "
"I still had the perfect foam but needed the entire cover skin. This company not only made the cover better than the original ( better materials and better zippers) but also the fit is amazing! You can’t beat the price either."
"I have an old hot tub, 28+ years old, and decided to purchase a new cover. My old cover was made by Beyond Nice and I could not have chosen a better company to deal with. After measuring and submitting the dimensions, Beyond Nice placed it in the queue to be made to my submitted specs. Unfortunately while waiting for the cover to be constructed I had a 5 Hp. motor bearing go out. I live in a small town and all the spa dealer will only serve their spas, so i took the old spa apart. The motor company informed me that the motor is no longer made and couldn't promise me that a substitute would work. By now, the spa had been down for over two weeks. I informed Beyond Nice about my situation and Sandy G could not have been nicer. She was sorry, not because I needed to cancel my order, but because I was now out of a spa. Customer service and empathy...I didn't know they still existed! The next day, Beyond Nice had refunded all the money into the credit card it initially was placed. So much for a ten day two week turn around. Go to them, use them, they are the gold standard."
"The Spa Cover was to specs and arrived promptly, but had some issues. I purchased the cover in parts which can then ship via normal shipping. First, 6 out of the 8 foam panels had separation in the outside vapor barrier at the seams. I could not see the inside barrier well enough to tell if they were also ripped open at the seams. Beyond Nice said the option was to use clear packing tape which is what they do at the factory when it happens. Somehow though they did not seem to notice these long rips at the seams before they shipped. After taping it as directed and putting it together I noticed a small cut in the cover itself. It was a small L or V shaped tool cut I have seen in leather working where someone was careless with a tool. Beyond Nice said they could ship me a patch kit if I wanted. I never received the patch kit and later asked about it. At that time they did not mention the lack of the patch kit being shipped at all. Instead, Beyond Nice then asked me to take apart the cover and send pictures of all the parts and pieces so they could determine what happened at the factory. I had already sent them pictures, but they now wanted more. I told them it was already assembled as instructed and unless they wanted me to ship this back I was not going to take it apart again. They never replied to me or sent the repair kit.
Several observations.
I paid for a double vapor barrier and I have to assume that if 6 of the outer barriers are compromised then chances are the inner ones might also have rips. Overall this defeated the entire purpose of me paying extra for double vapor barriers. It would have been nice if they refunded me for the double wrap.
About the shipping. It costs more to ship it via normal shipping and in pieces. If not for using regular shipping instead of drop shipping I would have never seen the issues. It might be good idea to see if any of the vapor barriers are ripped like mine, but for the extra cost and hassle of putting it together I might go with drop ship.
They really need to work on their customer service. Not once did they really apologize or show any real care for the issues I was having. I have had other places offer sincere apologies and offer a partial refund for issues. Beyond Nice just did not seems to care about me.
Their quality control at the factory seems non-existent. The 6 tears at the seams, out of the 8 panels sent, were long and large enough for me to easily spot the moment I opened the boxes. There is no way the person manufacturing or the person packing it could have missed them. The small cut in the top could have been missed at QC, but whomever did it knew they did it when it happened, but ignored it.
There is one possible issue with the looks. Using 8 separate foam pieces is nice for assembly purposes, but you can see the seams pushing up under the cover on the surface. Not an issue for me, but some people might not like the esthetics.
Overall not a nice experience with Beyond Nice. Considering just the issues I spotted I have no confidence the cover will last."
"From the order to the delivery - this is really Beyond Nice experience
I decide to order just a sleeve for my hot tub cover and after google search I found this company. I decide to go with them because they were offering sleeve for my existing cover and the waste, I would create by throwing out the entire cover didn't happen :)
I spoke with Connor, and he explained to me exactly what I need it to measure, and he guide me through placing the order online, A few days later I received an email stating that the covert was being prepared. After couple of weeks, I received another email that the cover will be shipped next week. I need to leave town and I start to worry that the cover won't make it on time before I leave so I decide to call Connor and I ask him to help me out with the shipping so I can get it on time. Sure, enough after a few days I got my cover right before my trip - These guys are great, and they are the only spa cover company for me - Thank you "