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Product & services pricing
4.11/5
Chance of future purchase:
4.38/5
Shipping & packaging:
4.17/5
Customer service:
4.29/5
Return/Replacement policy:
3.25/5


5/5

2023-12-27

Most excellent!

"They were very helpful in helping us decide the size, dimensions, etc. Thank you!"

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5/5

2023-12-21

Awesome

"It's so amazing that I was able to find a cover that would work with our existing foam cores. It fits perfectly and looks amazing. Shipping was so much faster than the estimated 6wks. "

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5/5

2023-12-01

New Cover

"Recently i purchased foam cover inserts without truly thinking about how they would fit into an old vinyl cover. After receiving my foam I quickly realized they were not gonna fit into my tight.. sun dried older cover. One call to beyond nice and I was back in business. The gentleman on the was knowledgeable and helpful. He immediately placed the order for a vinyl cover based upon the previous foam insert order. Both foam and vinyl came incredibly fast also. Great experience!!! "

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5/5

2023-11-26

The cover is awesome and John in customer service was beyond amazing

"Our old hot tub cover had multiple tears in seams and would get so heavy from the water it captured that my wife couldn't lift it. I had to put it on end to drain the water out because of the bad design. When I first started looking for a cover I thought I would have to buy the entire 50 pound assembly but once I started looking at BeyondNice I realized they knew how to make a custom cover that would fit over my existing setup as long as I measured correctly. So I started the process of using their great ordering tool and it walked me through the process of what to measure and where to measure as well as how to describe my current cover. I wanted it to be perfect so I sent a note to their customer service describing what I thought was the correct dimensions and asked them if they could double-check my work - it is a good thing I did that.

John in customer service responded and immediately found a discrepancy and asked if I would send some pictures of my current hot tub cover. He corrected some of my measurements and made recommendations on what features I should request to handle stress points we put on the cover as we raise and lower it with our hot but cover support that we use.

The website warned us that the cover could take 8 weeks to arrive but it arrived in less than 4 weeks. My wife and I immediately tore off the the old cover that ripped apart easily and wiped down the styrofoam inside. Then we slid the styrofoam into new cover being careful to install the rounded edges first and it fit perfectly and looks beautiful. All aspects of this cover make it look and perform even better than the original when it was new. The design is better too as it is made to fully shed any rain water and if a trickle gets through from my teenage grandkids not putting the cover on correctly, or at all, when they are done using the hot tub, the webbing on the inside allows the water a place to escape.

If your cover is looking a little old, has tears or is just distracting how the original beauty of your wonderful investment of a a hot tub I recommend that you order a BeyondNice cover. We couldn't be happier.
"

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5/5

2023-11-25

Clear and Quick Communication, Great Customer Service and a Very Fine Finished Product!!

"I was a little nervous about getting the measurements right for our new spa cover. The directions and videos on their website on how to do the measurements are very good, but I called someone at Beyond Nice just to make sure I was doing it right and they were so helpful making sure I was doing it correctly.
I got the measurements with the help of my wife and ordered in mid-October, a little concerned that our old water logged cover would be impossible to deal with when we started to get freezing temperatures where we live in western New York. But just two weeks after ordering, Beyond Nice informed me our new cover was on its way.
Since our cover was coming all the way from Florida to New York we chose to have it shipped by freight to save money but it was still here within just six days. The freight company which Beyond Nice used was also very professional and great with their communication, letting us know precisely when they would arrive so that one of us could be here to receive the cover and make sure there were no issues.
And the cover itself and the fit? Perfect!!!
"

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1/5

2023-11-13

Very poor quality cover.

"The quality is beyond terrible. On second day cover bends /sink down 5 inch in the middle of spa. After rain - water gathering 8 inch deep and it coming inside spa.
Will tell everyone to stay away from this company.They is receiving payment upfront . As soon as “cover” delivered- no matter if it is absolutely useless expensive ( $1000) piece of garbage- no replacement, no refund, no repairing. They suggested to make another one for the same price.
I am not a millionaire to pay twice !
"

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Rep reply posted 2023-11-20
A rep from Beyond Nice, BeyondNice, has responded:

“Buyer purchased a custom, made to order cover. They specified they wanted the internal foam cores to be 2 inches thick and flat. We advised we do not typically make covers that thin and that we would have to special order the foam. For comparison, the thinnest cover we typically make is 4 inches thick across the middle, then tapers down to 2 inches thick at the edges so it is stronger and so the rain runs off like the roof on a house.

Buyer states the quality is terrible. They state their cover is not as strong as they want it, and that it sinks down in the middle. However, it is as strong as a 2 inch thick, flat cover can be. This is not a product quality issue.

They state that rain water pools on top of the cover. This happens because they ordered a flat cover. Flat covers do not shed rain like a tapering cover. This is not a product quality issue. Buyer specified a flat cover.

We are truly sorry the buyer is not happy with their result, but we manufactured the cover to the exact specifications the buyer provided. We truly did nothing wrong.

Best, BeyondNice”


5/5

2023-10-06

Exact Oder

"The cover is exactly the size, options and color I ordered. Beyond Nice kept me updated on the construction of the spa cover. Higher quality than other competitive covers I have order in the past."

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5/5

2023-09-23

PERFECTLY FIT COVER

"I had a great experience from the first call interaction to delivery. The whole experience was a 5 Star. The Cover fits perfect, the quality is from what I can tell very well made. Delivery was fast, so honestly I have ZERO complaints. They are Priced right too.

I highly recommend calling and ordering your cover today. A+++

Thank you again- Bill
"

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5/5

2023-09-19

Best cover and pricing

"I shopped around a bit, and found that Beyond Nice covers had more features for less money than their competitors. They communicated well throughout, and fabricated and shipped the cover quickly. "

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5/5

2023-08-21

Really good experience

"Ordering the hot tub cover was really easy and the prices were great. I got exactly what I wanted, got it faster than I expected, and when I called about a minor issue that I had they were really quick to fix the issue. Overall, I have had a great experience with them."

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5/5

2023-08-13

Looks great, perfect fit!

"The process from ordering to installing our new cover was great! We shopped around to find the best price and quality and Beyond Nice was the best option. The website did a good job walking us through how to measure and make sure we got the right fit/options for our new cover. Shipping was much faster than anticipated. The cover was a perfect fit, looks great, and has held up to severe weather (multiple hail storms). Ultimately, this saved us a ton of money and we would definitely buy from them again."

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4/5

2023-08-02

Very nice cover

"I was impressed with the communication from the company as my spa cover was being made. The self install of the foam was quick and easy and kept the shipping price down.
It looks great and is so lightweight. No more fighting to raise the cover off the spa.

I tried two other companies, the first the shipping was almost the price of the cover and the second took months and months of them Telmex it would be weeks longer. I finally got a refund.
"

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5/5

2023-08-01

Repeat Customer

"I’ve ordered multiple times from here! Stress and worry free. Easy directions on ordering, good quality and custom fit!! I highly recommend!"

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5/5

2023-07-20

Great Cover - Fast Service!

"Cover was being made within less than a week of ordering and shipped 3 days later. Great communication from company! Cover arrived in several days later exactly as ordered. I was a little intimidated by the assembly but it turned out being easy and fairly straightforward. A big improvement over my old, stinky, faded one!"

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5/5

2023-07-19

I am in hot tub heaven!

"Very happy with my experience with the company. The cover was shipped promptly, very high-quality, fits perfectly on my hot tub, and Jeff was great via email and on the phone with the ordering process. Would recommend to people I know in a heartbeat.!"

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