"just purchased a canon t2i w/lense kit for myself. amazed how cheap the price was after hours of comparing and reviews from others. so far, i'am not comfortable after reading all these negative reviews. as of right now (as im typing everything) iam still on hold with my phone on speaker at exactly 26:53 min, waiting to get transfered to the billing department to cancel my order. so far iam not satisfied. i tried calling earlier to get confirmation that my camera is in stock like it says on the website after reading reviews but was put on hold for 15 minutes and hung up myself. now im calling to know if its going to be delivered with in the next 7-9 buisness days like it says on the invoice email. if so and i get a FRIENDLY answer from someone or call after i post this, i wont consider cancelling my order. or other wise. i wish i read up and did my research about BPE. hopefully i get an answer asap and wont get screwed!"

"Our experience was great. The product we ordered was for a family member - it was received in great time and as indicated online. We were very pleased!"

"I ordered a Canon T1i over a month ago. I placed the order on Friday night and received a call the following Monday to confirm my order. I was told that it would be shipping in the next business day and I would receive it in 7-9 business days. The guy that called tried to upsell me on the battery and save card but I declined. 8 days later, I called to get the status since their site was still showing my order as "pending". I was put on hold for 10 minutes and had to call back. I was told they were busy and would call me back. Russel called me back and said my camera was on back order and could not give me an estimated shipping date. I decided not to cancel since the price I ordered the camera for is a really good deal. I've since emailed them twice to check on the status with no reply. I got an email about a week before Christmas saying that the item was on backorder and I should cancel the order if it's expected before Christmas. They don't charge your card until the item ships, but the lack of communication worries me. The business hours are stated on their website, but if you call during the posted hours, you get their voicemail and they aren't returning my calls.

1/4/2011 - I ended up buying my camera at BestBuy over the weekend. I tried calling several times in the last week to cancel and I also emailed and got no response.
I was called by the manager of BestPriceElectronics today. He saw my review and apologized for the poor service. I asked him to cancel my order and for the inconvenience, he's sending me a 4gb camera card (supposed $40 value) free of charge. He asked that I edit my review to reflect that they are trying to remedy the situation. The fact that he asked me to do that seemed scammy...

1/10/11 - I actually received the card in the mail as promised which was a surprise to me. It's an off brand class 4 4gb card. A class 4 won't really keep up with the T1i so I guess I'll use it in my little Nikon. Overall, I'm very dissatisfied with BPE and will NEVER order with them again. My order still shows as pending even though the manager said he would cancel it. This company is a joke. I would not recommend them at all. Pay the few extra dollars and actually get the item you order without all BPE's BS."

"I've had less than favorable experiences with other Brooklyn-based retailers in the past, but decided to give Best Price Electronics a shot based on their generally favorable reviews here. My mistake!!!

I ordered a NEW Sony Nex-5 outfit from them. On their website, they clearly state that "all items are brand new" and "come with USA warranty" unless otherwise stated. The listing did not say it was gray market, and I even called and was told that all their Nex cameras were brand new and came with USA warranty.

What I received today was an unsealed (i.e., Open Box) package that had been clearly repacked before it was shipped. There wasn't even a seal present. Even more egregious was the fact that there was no manufacturer warranty card in the box. If their intention was to sell an open box item with no manufacturer warranty, then why didn't they list the item as such?

I refused to buy expensive add-ons they tried to sell me when I called to supposedly confirm my order, and maybe this is what you get from them in return.

There are a lot of things to love about Brooklyn, and Best Price Electronics is not one of them.

UPDATE: Got a call from the manager who made things right.

"

"The prices and quality of their products can't be beat. I bought a Canon EOS Rebel T1i (500D) 15.1 Megapixel Digital SLR Camera Kit w/ EF-S 18-55mm from Best Price Electronics for more than $50 cheaper than at any other places.

At first, I was worried that this might be too good to be true, and had also read some other reviews about the staff being pushy. It was odd that the order would not be processed without a follow-up phone call - presumably to combat credit card fraud, but more an opportunity to try and hard-sell accessories. I was also somewhat concerned when the sales associate refused to email me any sort of invoice or receipt for my purchase.

The sales associate was knowledgeable and helpful, but pushy with the accessories. I received everything as promised within a week, and have been more than happy with my purchase. I would buy from Best Price Electronics again because although the sales staff can be pushy, the reliability and quality was good and the price can't be beaten."

"I had a problem with my purchase and the company promptly responded to my concerns and made everything right. They truly want to make sure that the customer is happy and satisfied."

"FINAL UPDATE after receiving order: I received my S95 after 21 days of ordering. Everything is in order. The only negative things I have to say are the significant delay in shipping and no communication during the whole delay until I called. I have changed some star ratings based on teh fact that finally it ended well and I got my camera before christmas.


UPDATE: The manager called me after seeing my negative review here. He tried to bribe me with a free 4GB card so I could take off my review. I did not accept the gift and will hold up this review for the benefit of other shoppers, so they are aware of the undisclosed shipping delays.


ORIGINAL: I ordered a Canon S95 from their store 2 weeks ago. They said 7-9 bus days for delivery. Fine. I call on 9th business day about tracking number for my order and after holding for 20 mins. they told me they'll send me an email with tracking number. They did send the email and it says my item shipped today 12/16. I'm not sure if I'll get this in time for christmas. "

"I ordered a Cannon T2I camera on 11-26, recieved a confirmation call 2 days later, then recieved an e-mail on 12-12 stating this item is out of stock until Jan. and that I could call and cancel my order or wait utill it shipped. I think it is very poor sevice to wait 16 days before letting me know my wifes Christmas gift was never in stock to begin with.
Update: Called Dec. 16th and canceled my order, ordered from another web site and posted this review. Dec 17th recieved a call concerning by review [the manager] asked if I had already purchased from another store which I had and explained to him that when I called before no one offered to try getting a comprable item to replace the camera I had ordered so I canceled. He then asked if he could send me a battery in return for a more possitive review insisting that he and the staff at BPE were good people and my review was potentialy hurting thier ability to make a living. My review is not reflective of oppinions to thier honesty or values but instead the poor buisiness practices that caused me to shop elsewhere. I hope this review is helpfull to shoppers and mabye BPE managment. Happy Holidays"

"Compared to other competitors in NY state, this store showed a slower delivery and handling of items. Also, they did not respond to my question regarding a warranty via e-mail after they charged a price and sent out items. I recommend searching for other dealers. "

"I can't tell if BPE is lazy or just irresponsible. My company ordered an expensive high-end video camera and accessories, and we were told it would arrive in about a week. 2 weeks later, we called and were told it's still coming, but will take another 2 weeks. After waiting 5 weeks, we called again and were told the camera is out of stock. At that point we canceled the order and bought the same items from one of BPE's competitors, and the full order arrived in less than 3 days. BPE showed total incompetence throughout this laborious process and we will never order from them again. Don't make the same mistake my company did."

"Website said item was in stock, received an e-mail two weeks later saying it was out of stock. The company worked with me to resolve the issue and sent me a free battery and lens filter."

"I got a phonecall from the manager after writing a negative review. They told me they were very sorry, things went wrong due to the holiday hectic at BestPriceElectronics. I accepted their apologies and a gift but told them they should improve their costumer service. What happened was that they told me my camera was shipped on Dec. 4th but after a couple of phonecalls they shipped it on Dec. 14th.

"

"Update: I just cancelled my order for a Canon Rebel T1i camera. After numerous phone calls and a lot of frustration, I couldn't wait for my camera any longer. I originally ordered my camera on Nov. 27, 2010 and received a follow-up confirmation call shortly thereafter, so I thought everything was all set and we were good to go. Then when the delivery date came and went, I placed a follow-up phone call only to be told that they had "over sold" my camera and that it wouldn't be available for shipment for a week or so. I then posted an unfavorable review on ResellerRatings.com and that very night, I received a phone call from a manager at Best Price Electronics who wanted to "make things right" for me. He asked if he could send me a memory card and battery charger for my trouble and I said, "Okay." He then asked if I would revise my original review to reflect that he was trying to work with me. I agreed to do so reluctantly and did revise my original review. I truly thought the manager would make good on his claim to have the camera possibly ship out this past Friday, 12/17. I called BPE this morning to check on the status of my order and was told that my camera model would not be in before Christmas. To BPE's credit, they did follow through with their promise to send me a memory card and camera charger, but I feel that asking a consumer to revise or modify their original review is somewhat unethical. I wish I hadn't modified my original review. I have learned through conversations with BPE phone reps that their website is not "real time" so even if their website says a camera is available, there's a chance that it's really not availabe to ship out to you. If they have your camera in stock, I have to admit their prices are the best by far, but I have found my interactions with BPE to be very frustrating and a big waste of time. Please read my revised review below...here it is:

I was an unhappy customer at Best Price Electronics until Steve, the manager returned my call tonight. He has assured me that he will personally work to get my Canon Rebel T1i delivered as soon as possible and I honestly believe him so I am willing to continue working with BPE to complete this transaction. Reggie, the phone associate who I spoke with earlier in the day, said he would overnight the camera once it arrived in stock in order to get the camera to my family as soon as possible. Stay tuned. I hope to report a happy ending."

"My overall opinion of BPE is "neutral." Reasons why:

Pros: cheapest price online, genuine Canon camera with warranty, immediate contact from the manager when I was unhappy.

Cons: took nearly a month to receive my camera (although website stated "available"), did not receive all promised items (such as free tripod, lens cleaning kit, and screen protector), took negative feedback to make things right.

I feel that this company has much potential to be an online super-store, but its current operation is very poor and customer un-friendly."

"I received my order today, 2 weeks after I purchased it online. The manager called me yesterday to let me know that there was a problem with the vendor that's why it took so long. It would've been nice to be made aware of this when I had called last week questioning my order.. however, the manager did send me a 4GB high speed SD card for my troubles. I got a great price for my camera and lens, I saved about $90 comparing to amazon prices, much more if purchased locally. I am very happy with my purchase. "