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Return/Replacement policy:
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Verified
5/5

2005-07-31

"only bought a $9 heatsink kit, but shipping was only $2.
they had the lowest price for the kit, and cheapest shipping (USPS first class).
other places don't even have the USPS option, and would probably have me paying the price of just the cooler just to ship it.
great price, fast shipping, no bs shipping costs, very happy customer!

edit: second order from them, this time actually buying something =P. got a scythe ninja and some fan accessories. same great, consistent service and cheap shipping.
"

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Is easy to do business with
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Ease of checking order status
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Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
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Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
5/5

2005-07-18

"Very knowledgable customer service (Barry). Very flexible in ordering product. Was going to order a specific power supply, but waited for the new version and they shipped it out right when they had it. Would recommend again. Good prices as well"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
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Resolving problems
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Being easy to reach
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Making decisions on their own
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Being knowledgeable
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Overall customer service
Customer service being knowledgeable
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Customer service resolving problems
Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-07-17

"My experience is one of the best ever. The sales support is very comprehensive, dedicated and flexible. I dont think I've ever had such a smooth purchase. A++++++"

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Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Being easy to reach
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Making decisions on their own
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Overall customer service
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Customer service being knowledgeable
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Verified
5/5

2005-07-07

"Very satisfied with company. They provided very fast and professional service."

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Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
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Being trustworthy
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Resolving problems
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Making decisions on their own
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5/5

2005-06-30

"1st time buying from them. Everything went smooth and the shipping was very quick. Got exactly what I ordered in great condition. Will be using them again. A++++"

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Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with

Verified
5/5

2005-06-30

"Great prices and fast shipping. Smooth transaction!"

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Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
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Being knowledgeable
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Making decisions on their own
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Verified
5/5

2005-06-26

"I'd highly recommend this store... Their prices are among the best, for what they carry, and they carry many things that even the biggest names don't. Admittedly, their selection is smaller than the big names, but in the categories they have, they generally carry the best. The only downside I noticed is that I find their standard shipping (no rush) to be a bit slow in getting orders out the door (in comparison to the big names - it took two days for my order to ship), and you do pay extra for faster shipping - but regardless, I had no trouble with my order, they were very responsive when I called to check on my order's status, and I remain extremely impressed with their selection (particularly in terms of quieter computer parts) and pricing."

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Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Making decisions on their own
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Being knowledgeable
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Overall customer service
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Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-06-12

"Cheap price, good product, shipped fast and arrived quickly. Smooth transaction all around."

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Verified
2/5

2005-05-12

"If you want to wait 3 BUSINESS DAYS for these guys to send something, by all means order it. However, if you want it to be sent out the next day, go elsewhere. I'm sorry I expected SVC or Newegg level quality. In addition, when you call and ask about cancelling the order, they tell you it can't be cancelled, and then wait another 48 hours to ship it to you. Pay five bucks more and get your product on time."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
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Being trustworthy
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Making decisions on their own
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Being easy to reach
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Being knowledgeable
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Web site being easy to use
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Verified
5/5

2005-04-30

"They were very fast, and my fans and grills arrived quickly. No problems arose and shipping was very cheap which is why I'd highly recommend them."

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Pricing of products and services
Value the company offers
Is consumer focused
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Is easy to do business with
Is committed to quality products and services
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Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
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Being trustworthy
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Making decisions on their own
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Verified
4/5

2005-04-21

"Purchased Zalman Fan Mate 1 Fan Speed Controller this was the cheapest most reputable place to buy one. Shipping was pretty good and very fast."

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Verified
5/5

2005-04-14

"ordered some panaflo fans. the price was awesome. i believe this is because they had a strange connector on them. the site said they could easily be modified to work and they were right. shipped next day. no problems."

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Verified
5/5

2005-03-30

"I ordered a Socket 370/A copper shim for just a couple dollars, and shipping was free. I placed the order Monday afternoon, and it arrived Friday morning. I will definitely order from them again."

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Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Ease of checking delivery status
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Overall web site
Web site being easy to use
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Web site reliability

Verified
5/5

2005-03-22

"Very competitive prices. Cheap shipping. No problems. Good, first time experience with this online retailer. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
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Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
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Overall web site
Speed of web site
Web site being easy to use
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Verified
5/5

2005-02-06

"First, let me say this: I love free/low cost shipping. Expecially when you are ordering $1-$5 items. I can't tell you how annoying it is to want to buy a $1 item, only to have a $5 shipping charge on it. BestByte has the best shipping rates that I have seen.

I ordered a 80mm fan filter and 4 screws to attach it with. Most companies I know charge way to much to ship a simple order like this, I was very satisfied. They shipped my items via us mail and my package arrieved in less than a week. Oh, and the icing on the cake was that they accepted personal check as payment! I didn't have a credit card yet, so finding a deal like this, with that payment option, was awesome!

I received notification within a day or two after they received my check that it was in the mail. USPS doesn't have a great tracking service, but that is not Best Byte's fault in the least.

I will do business with them again.
"

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