"I've had a terrible experience with Best Buy. I purchased an HP laptop that has been plagued with problems, one of which is cord failure. I have burned through two cords since purchasing the unit 14 months ago. I returned to the store where the Geek Squad ordered a new cord (covered under warranty); I watched her reorder the cord as I stood there. She assured me I'd have the new cord in a week. Eight days later I called Customer Service to inquire on the status of my new cord. I was given a runaround until I demanded a supervisor. The supervisor notified me that the item was on backorder and wouldn't be available for at least two MORE weeks. I write for a living, so my laptop is my main source of income. Being without it for more than three weeks is unacceptable. I complained that 1) Best Buy should carry cords in the store itself, especially when they burn out so easily, 2) the in-store Geek Squad should have notified me of the backorder when they ordered the cord in the first place, and 3) the confirmation email--sent three days later--should have notified me of the backorder. At least then I could have made other arrangements for temporary replacement cord. Customer Service recommended I purchase a universal cord package ($80) and use that until my new cord arrives; then return the universal for a refund. Fully expecting a hassle when I attempt to return the item, I asked the Customer Service person to arrange for my purchase of the universal and to waive the restock fee when I return it. Thinking ahead, I also got the name of the store manager I'll be dealing with, figuring there will be problems in the store. In fairness, the Customer Service guy, Benjamin, handled the problem as well as he could, but the fact that I even had to call Customer Service to find out that my cord would be seriously delayed indicates that Best Buy doesn't care about its customers. BTW, their prices are often higher than competitors. My son saw identical computer games at Best Buy and Target. Best Buy's cost TWICE what Target's did."
"I wanted the Smg903 karaoake machine,non in stock,if its on the shelf,not the good quality units.I ordered it in store,great service.1/9/11 is the day I ordered,I was lead to believe backordered is scary,1/17/11,8days its on my porch at 10am.Its suprisingly big,well packed.I always read the entire manual before even connecting power.Looks great so far,wow is it professional looking.Ive had friends who own the same unit,they said its worth ordering rather than purchase an in store kids junker.100 stars for BEST BUY! great buying expierience and dont let backordered scare you.Any horror stories were probubly rare or during the rush of holiday season.I buy from best buy,fantastic service and will continue."
"Unbelievable!!! this probably IS part my fault for not gong there my self. I sent a friend with a piece of paper in bold letters stating what I needed DVI-I 24 pin MALE TO VGA FEMALE ADAPTER for $12.99. With the instructions just ask an associate and show them this note, if they don't know what this is they should not be working in the computer department. What I received was a dvi 9pin male and a vga male,6ft cable for $24.99 I could not believe it. Called Best Buy in Shakopee, Mn. they said they did not sell the adapter.Waited a couple minutes called back again spoke to someone else, they magically had this adapter in stock and would put one aside. I needed just this one adapter now for a customer. Over priced and probably not even trained for this department. Last time I will shop there."
"I got a pair of headphones from them a month ago. Sonys. and there great. I was very happy with the customer service in the store and everyone was helpfull. You made another great Christmas present! Thanks~!"
"Bestbuy is horrible, the worst experience I have ever had especially the geek squad. I took a laptop in that was having hard drive issues and was told it was my mother board and it would cost over $700 to fix and I just bought a new hard drive and the problem was solved for under $100. They tried to sell me a new laptop, and that is theor main goal to sell not to fix. As professionals they should honor the value of truth and not lie to the customer. I work in I.T. and didn't have the time to fix it myself that is why I took it to them in the first place. I will never recomend them ever again and also microcenter in rockville sells the same things and more for way cheaper, its like a geek super store. Myself and everyone I know will never shop at bestbuy again."
"Horrible. Bought an item on 12/26/2010. The item has still not arrived of 1/14/2011. It has been in a processing stage for 3 weeks now. It says it will ship within 1-2 days. What gives! Never again...."
"I bought 3 Nexus S phones from Best Buy and all came in 24 hours. So far my experience with their online shop has only been positive. "
"I have tried to use Best buy’s online ordering on two separate occasions over the last year and both ended with my order having issues and there customer service department being completely unable to help me.
I ordered a 50’ flat screen tv from them around 5 months ago paid for it up front online. I was told the store would have my tv with in 2 weeks, but a whole month went by and I herd nothing. Finally I called to see what had happened. It turned out that the tv I ordered ran out of stock and they weren’t ordering any more of that model. They never contacted me they just kept my money and waited for me to call. Then they tried to get me a different less quality tv to make up for it. It took several calls and a visit to the store where it was supposed to be delivered to get this issue resolved to my liking.
Now I have ordered an external drive off of there web site and it is supposedly back ordered. The drive I ordered came in 5 different colors some of which they believe are in stock, but that cant just send me a different color drive. I have to cancel my order and pick a different color then hope its one that may or may not be in stock. On top of that inconvenience I ordered with a gift card. In order to even place the new color order I would have to wait for them to mail me a refund gift card then place the order. So no matter what I have to wait 2 weeks for an order that upon payment should have been delivered within a week.
Never again best buy online… never again.
"
"I have had 2 experiances with Best Buy online, and I absolutely HATE THEM. I had purchased an SSd drive from them on 12/28/10. On 12/31/10 it was unexpectedly canceled. I called them, and was told the order was mistakenly canceled by the warehouse. The rep was very friendly and helped me make a new order. As of 1/3/11, it was still "in process". I called again. This time I was told they were sold out. At no time prior was this info available. I canceled my SSD drive. (Purchased one from newegg.com, received in 3 days.) So their Customer Service sent me a $20 code, I used to buy a PC game. I went to pick it up before my confirmation e-mail. They have one at the store, but the system says they don't, so I can't pick it up. I hate BestBuy.com.
BBY01-379603032282 Game
BBY01-377766000450 SSD #2
BBY01-377421028238 SSD #1"
"THE WORST. I bought a remote starter (with "expert" installation). The installation that was supposed to take two or three hours lasted six hours. When I picked up the car, none of the car lights were working so they had to spend another half hour fixing that. The remote starter never worked right and would start itself unexpectedly or lock my car down so that I had to break in. A second visit for a replacement unit lasted over seven hours. The second worked only occassionally. I went back to have them remove the unit and was told that since the unit works sometimes, I would be charged for the "free" installation AND charged for removal of the unit. Dozens of calls to the Best Buy hotline and four more visits to the store and I got them to agree to a refund and removal. (Trying to call the store was useless.) As a going away present, the installer switched some wires under my dashboard so that my all-wheel drive and ESC no longer work properly.
I will never buy anything at this rip-off place. They are unscrupulous and lie right to your face.
"
"Ethically challenged, as I was buying a large television they raised the price on me twice! I could not beleive it.
I cancelled and ran out of the store.
Beware of BESTBUY"
"Best Buy should change thir name to "WORST BUY"!! On many many occasions I was in the market to purchase different electronic items and checked Best Buy for their price and more often than not their price was actually higher than the MSRP. Even the department managers could care less."
"A relic of the past with a matching online inventory/ordering system. I checked inventory online for an item, went to the nearest store that showed in-stock, and they didn't have it. I called the next store on the list, they didn't have it. I placed an online order for store pickup at the third store on the list, they didn't have it. I placed a fourth order at the next store on the list, they didn't have it, and my order was canceled now because they couldn't "verify my information"--which as I found out, means that too many orders were placed in a short time, so I have been flagged. I wonder if their website and database designers are going to get flagged anytime soon for incompetence?"
"the worst customer service among all tech stores!
I put an order as store pickup on 12/11/2010. my order consists of 3 ipad case 1 blackberry torch. even if i purchased as store pickup, they shipped my cases but not my cell phone. and then i called changed from store pickup to shipment for cell phone. 20 days passed they did not ship my phone. and they do not accept cancellation!!!! far away online store of bestbuy!!!!"
"I got a Digital Camera and the Best Buy guys where very helpful. Great experience!"