"Bought a Sony Vaio with a bundle..Great deal"

"I purchased a 46" tv, blue ray and wireless connection. Was told by salesman they would hook everything up for me. I paid top dollar believing the price difference from a lower priced amazon was worth it for the delivery and set up. They arrived took the tv out of the box and plugged it in the wall and asked if they should take the box away with them. I asked what about the wireless and blue ray DVD set up. There response was that was not there job and not included. I was furious !! I don't know how to set all that stuff up. I explain
I did not know how to do that and there response was all you do is plug it in and turn it on and left. They were rude and conceding. I would have gladly paid more for decent customer service. I now know what a HDMI cable is and I did figure it all out but I will never use or go to Best Buy again. In all my years I have never had such rude and lazy service. I will stick with local merchants and Amazon. "

"To whom it may concern:

First: It took seven days for order fulfillment. 7 days to generate a shipping label and stick the label on a box! Yes, DFW had a snow storm but seven days, really................

Second: Cowboom emailed a discount coupon for my next $50+ purchase due to the storm. This offer can be described as weak at best. How about upgrading the shipping to offset the unacceptable delay????

Third: My DCC-1200 was delivered by UPS (2/11/2011 @13:09). This item is REFURBISHED with a 90 day warranty. The Cowboom web page and my invoice both listed the DCC-1200 as NEW with a three year Warranty. Additionally, the GOLD TONE Filter was not included, the lip of the carafe is BROKEN, the hinge for the top lid is BROKEN and a rubber foot is missing from the bottom of the unit.

Please excuse my poor use of the English language but WTF!

This one transaction includes Internet Fraud, False Advertising and Incompetence. Cowboom/BBY/Dealtree have many problems which are becoming common knowledge. Whether you review Ebay Feedback or Google search results for Cowboom, the evidence is there for everyone to see.

In the pre-Internet days a single complaint letter was said to represent 1,000 customers. Today it is estimated to represent 10,000 dissatisfied customers.

I will be adding my voice to all the other dissatisfied people. Including the appropriate Federal agencies concerned with Internet Fraud and False Advertising. Oh and each analyst covering BBY will hear my story. "

"Purchased refurbished computer online. Did ship to store. Got it, it was broken. The computer would turn on, but not do anything for minutes...then it would start to load, and at some point between loading and getting into windows the screen would go blank. The inside of the unit was dusty and I noticed a few marks here and there.

I contacted BB customer service to see if they could expedite the shipping of the replacement computer. This ordeal took me a week and a half to resolve. The store said they could not do any expedited shipping, courtesy or elsewise (not to mention the manager I spoke with was clearly not in the mood to be helpful). I interacted with about 7 different customer service associates via email and phone during that time, and almost every single interaction yielded a different reply "we can't do that; you have to talk to the store; return to store for refund; must return to manufacturer; etc."

They would not allow me to escalate, claiming the managers were busy and would call me back, which they never did. The customer service email is generic, and you cannot directly email anyone you have dealt with before; even you if put ATTN SO AND SO someone else will reply, which invariably means no one ends up actually helping you.

I kept RE-explaining my situation, and how I use the computer for my job and I was losing money every day, but that did not help. After I asked if I could get a discount due to their losing me money, I WAS sent a digital coupon. But in the end, they took to long to help and the item I wanted was sold out, so they could not send me a replacement.

Terrible customer service. This company is a robot, some things work fine and fast (like getting an email sent to me a minute after I returned the item, saying it was returned), but if you need any sort of actual interaction or assistance, you are screwed.

I will NEVER shop with this company again, and will make sure that as many others as I can share this story with, wont either."

"We went to Best Buy recently and looked at TVs. We decided to buy a Samsung 3D 63" tv that came with a 3D bundle including 3D Blu-Ray player and Shrek pack that includes all the Shrek movies in 3D plus 2 pairs of 3D glasses. We ended up buying an open box TV. It was delivered and the screen was shattered. They found another, delivered it, and the screen was shattered again. Third time is a charm and the TV is in perfect condition.

I have to say, that while this experience was frustrating, everyone at Best Buy was very pleasant, helpful and willing to make this work. When we then learned that our receiver wouldn't support 3D, we went in to upgrade our Dennon and they matched an online price for us and set up the install.

Despite the hassle of having 2 broken TVs delivered to our house, the team at Best Buy in Issaquah Wa really came through an took care of us!"

"I ordered a dishwasher that was listed on sale at Worst Buy, only to get it canceled after a confirmed delivery email for it being at wrong price. I always have problems when I order from these clowns. be it out of stock, wrong price listed, or missed deliveries.

They have to be the worst big company for doing business with. I will never spend another penny with these clowns ever again."

"Avoid at all costs - appalling customer service - still chasing for a refund 3 months on when bestbuy failed to deliver my camera in time for Christmas when ordered on 4th December! Constantly told money will be in account within 5 days after weekly conversations with bestbuy customer service this still hasn't happened!!!"

"Purchased for a business, will never do business with them again, bought a microwave for our breakroom, it was damaged and went back to the store with it, next one was damaged, so was the next, and the next. Manager was called and instead of saying we are sorry he proceeded to tell me that that was the last box i would be able to open after i purchased it. Gave me a speech about having to return all of the those opened boxes to the manuf. I was flabergasted. Final box #5 was damaged as well. Guess what! They taped the boxes up and put them back on the shelf. NEVER NEVER TO BUSINESS THERE, went to Home Depot, no problem. "

"DO NOT DO NOT BUY from BEST BUY.They have a DONT CARE attitude and best part is they do a mistake wen we say we wasted our time....sales person will reply even i wasted my time.I bought a LED SONY and the sales person was gave me the price and we took it adding a service plan.When we saw the TV after paying it shows different serial number.When we asked him he said he saw the LCD Serial no and gave the price.We were there for more than one hour and we kept on asking questions and at the end this happened .When we went to see the manager he was so rude and with dont care attitude.He goes you have only two choices one take the money back or pay the balance.when i negotiated the SAMSUNG TV which is for 1399 at LEONS but as they dnt have stock taking orders,same one BESTBUY had it in stock.I asked them to pricematch and give it to me.KYLE the manager said he cant help.
When i complained to headoffice on 13th january and till today that is 31st january....nobody contacted me.
They put me in so much tension after paying 1900 dollars to them."

"CANON SX130 SHOP ELSEWHERE FOR CHEAPER AND BETTER BUNDLE DEAL!!
WHAT'S INCLUDED SAYS YOU GET THE SECURE DIGITAL CARD, WHICH YOU DO NOT. WILL NOT GRANT OFFER FOR typo!
WENT TO LANCASTER OHIO STORE TALKED TO ASSOCIATE FOR OVER 45 MINUTES ABOUT THIS CAMERA, SHE SAID IT WAS IN STOCK. I THEN TOOK ANOTHER 30 MINUTES DECIDING TO PURCHASE IT AND THEN DECIDED TO. WHEN I WENT TO PURCHASE THE SALES ASS DISAPPEARED NOWHERE TO BE FOUND SO I ASKED SOMEONE ELSE FOR HELP, WELL TURNED OUT THEY DIDN'T EVEN HAVE THE CAMERA IN STOCK. VERY BAD CUSTOMER SERVICE! THIS SAME CAMERA IS AVAILABLE FOR PURCHASE AT wally world COM FOR $198.99 WITH A 4GB SD CARD ABSOLUTELY FREE! A CAMERA CASE FREE AND 2 OR 4 BUCKS FOR A TRIPOD! BEST BUY NOT ONLY OFFERS HORRIBLE SERVICE AT THIS LOCATION, BUT A HIGHER PRICE. SAVE $$$30 BUCKS AND SHOP AT wally world COM TO GET A BETTER DEAL ON THE SAME CAMERA."

"I bought refrigerator, dishwasher and microwave/oven wall oven combo. Was concerned when they never confirmed delivery. But they call the day before and give a window. Ended up OK ... They hooked up refrigerator and water line for icemaker. It leaked and ruined large section of wood floor. We didn't notice for several days as leak was slow and floor absorbed the water. Anyway. Called, they could not have been nicer! Apologized, arranged a repair person and transferred me to their insurance group to submit a claim for floor damage. Too easy I thought. But they followed up, sent an adjuster, asked me to get an estimate and send it in. I did, in 3 days they called, accepted the estimate over $2000. In less than 5 days I had a check. AMAZING. They have my business for quite a while. "

"I've had a terrible experience with Best Buy. I purchased an HP laptop that has been plagued with problems, one of which is cord failure. I have burned through two cords since purchasing the unit 14 months ago. I returned to the store where the Geek Squad ordered a new cord (covered under warranty); I watched her reorder the cord as I stood there. She assured me I'd have the new cord in a week. Eight days later I called Customer Service to inquire on the status of my new cord. I was given a runaround until I demanded a supervisor. The supervisor notified me that the item was on backorder and wouldn't be available for at least two MORE weeks. I write for a living, so my laptop is my main source of income. Being without it for more than three weeks is unacceptable. I complained that 1) Best Buy should carry cords in the store itself, especially when they burn out so easily, 2) the in-store Geek Squad should have notified me of the backorder when they ordered the cord in the first place, and 3) the confirmation email--sent three days later--should have notified me of the backorder. At least then I could have made other arrangements for temporary replacement cord. Customer Service recommended I purchase a universal cord package ($80) and use that until my new cord arrives; then return the universal for a refund. Fully expecting a hassle when I attempt to return the item, I asked the Customer Service person to arrange for my purchase of the universal and to waive the restock fee when I return it. Thinking ahead, I also got the name of the store manager I'll be dealing with, figuring there will be problems in the store. In fairness, the Customer Service guy, Benjamin, handled the problem as well as he could, but the fact that I even had to call Customer Service to find out that my cord would be seriously delayed indicates that Best Buy doesn't care about its customers. BTW, their prices are often higher than competitors. My son saw identical computer games at Best Buy and Target. Best Buy's cost TWICE what Target's did."

"I wanted the Smg903 karaoake machine,non in stock,if its on the shelf,not the good quality units.I ordered it in store,great service.1/9/11 is the day I ordered,I was lead to believe backordered is scary,1/17/11,8days its on my porch at 10am.Its suprisingly big,well packed.I always read the entire manual before even connecting power.Looks great so far,wow is it professional looking.Ive had friends who own the same unit,they said its worth ordering rather than purchase an in store kids junker.100 stars for BEST BUY! great buying expierience and dont let backordered scare you.Any horror stories were probubly rare or during the rush of holiday season.I buy from best buy,fantastic service and will continue."

"Unbelievable!!! this probably IS part my fault for not gong there my self. I sent a friend with a piece of paper in bold letters stating what I needed DVI-I 24 pin MALE TO VGA FEMALE ADAPTER for $12.99. With the instructions just ask an associate and show them this note, if they don't know what this is they should not be working in the computer department. What I received was a dvi 9pin male and a vga male,6ft cable for $24.99 I could not believe it. Called Best Buy in Shakopee, Mn. they said they did not sell the adapter.Waited a couple minutes called back again spoke to someone else, they magically had this adapter in stock and would put one aside. I needed just this one adapter now for a customer. Over priced and probably not even trained for this department. Last time I will shop there."

"I got a pair of headphones from them a month ago. Sonys. and there great. I was very happy with the customer service in the store and everyone was helpfull. You made another great Christmas present! Thanks~!"