"I love shopping tech products at BestBuy. The product reviews is one of the best things going for them. I got an amazing WiFi extender this time based on the reviews. Last time I bought one at Staples, the tech "expert" recommended something that was nothing but a nightmare. "
"bought 20+ IREX e-reader from bestbuy.com in 2010. 8 of them are broken. I returned 5 broken ones to the local store and got refund immediately. in July 2010, I returned the other 3 broken ones (total value is about 1300USD) to the local store and was refused. I was asked to ship them back to the Bestbuy return Center. These 3 broken ones arrived at the Return Center on July 13, 2010. Up to now, my case has not been resolved. during this almost one year, I have made about 30 phone calls, with in average of 30min per call (the later the longer, because the comments and the whole story become longer and the ladies at the Custom Service need more time to understand the case). My case has been assigned at least 8 case numbers. And the Credit department rejected my case every time. The reasons I was told include: it has been refunded (confused with the first 5 that have been returned to the local store); it has been refunded (I have asked the Custom Service to clearly state that these 3 ones are different from the 5 ones I returned to the local store); it has been refunded; cannot refund to my credit card (which is impossible based on my credit card company's response); it has been refunded; it has been refunded; cannot find the order number (note: it's the answer after Jan 1, 2011 and the order information has been archieved); cannot find the order number, etc. The worst thing is that, every time, the ladies added my cell number into the comments and promised that I will be contacted by Bestbuy in 48 hours. this "48 hours" has actually lasted for about 10 months because I have never received a phone call from the bestbuy. You can image how tired and disappointed I am. I must have given up long time ago if the total value is less than 100 bucks.
I have to admit that the ladies at the Custom Service are patient and good enough. The only problem is that, they are useless to solve my case. it is the Credit Dept that controls the situation. it is the Credit Dept who knows nothing but rejects my case without calling me back. I have no chance to explain the situation to the Credit Dept.
Last week, I made another phone call. I was told that the Research Dept will contact me. I was excited because another dept. rather the Credit Dept is going to investigate my case. One week passed, the Research Dept has not called me yet. Maybe this is just the Bestbuy's style treating its custom.
Today, I made a phone call again. I was told another potential reason: I should include the original return label in the package. I said these broken ones are from different orders. The bestbuy doesn't track the products through series number. how can the customers track the products' orders? And I asked, in this case, what will happen? the lady told me that the Bestbuy return center will mail the package back ?which of course I haven't receive it). it seems that my story is not going to the end."
"BUYER BEWARE WHEN YOU WALK THROUGH THE DOORS OF BEST BUY.
READ about our experience before you shop in a BEST BUY. We purchased an entire line of Samsung appliances for our kitchen, delivered in Feb.2011. We were using our new appliances for only a couple of months in our new kitchen when the fridge fails. Samsung replaced the fridge under their warranty. We went to BB, received a Vendor credit and ordered a new Samsung fridge. Samsung worked out a credit with BB for replacement. BB delivered it. no problem, right? WRONG. 2 weeks with this new fridge and it has stopped cooling. Last night, we went back to BB and wanted our $ back on our credit card. We decided to purchase a Kenmore fridge which is only sold at SEARS. The store manager said that he would give us a store credit but not our $ back. It got tense. We went with our receipt in hand. The new fridge was 2 weeks old. We wanted someone to pick it up and we wanted our $ back. We were well within our 30/45 days-the window of the store return policy. The store manager contacted HIS boss and under HIS instruction we were told that our money will not be refunded because it was a vendor credit-between Samsung and BB in May. BB said our original purchase was in Feb 2011, not May. We argued that the fridge currently in our home was 2 weeks old. The vendor credit was between BB and Samsung. NOT OUR PROBLEM. We dished an extra $600 out of our pocket for the newer fridge 2 weeks ago. AGAIN-The fridge in our home is 2 weeks NEW. BB would have lost a sale, but no $. NOW we are stuck with a store credit. IT was a very tense situation because it cost us about $2000. BB didn't lose a dime. We will be preaching this horror story to everyone who will listen. This case is black and white to us. The fridge currently in our home, is 2 weeks old and is under STORE warranty. We shouldn't have to be forced to shop within the perimeters of BB to replace our refrigerator. The store manager WAS NOT THE PROBLEM. IT IS THE CORPORATION! STAY AWAY!"
"I recently purchased a Garmin NUVI 1300 LMT. I was impressed with the selection on display at Best Buy, although the sales associates were ready and willing to help, I felt that they should have additional training on the specific brands, their features and how they compare. Most of my research was done online, in advance. But, they not only advertised a product, they had it in stock. Overall, I am pleased with my purchase. "
"Last week ago I bought a $249.99 hd tv with an hdmi cable for $29.99. I thought I was getting a good deal, but when I got it home and plugged the hdmi cable into the back and turned on my ps3 the picture flashed. I tried the other port and it worked fine, so I gave it a week to see if it improved, sadly it did not. Now here is the kicker, the guy told me I could bring it back within 30 days which I did, but he did not tell me that it would take them 2-5 business days to credit your account if it was OVER $250!!! Also the person working at returns that day was incredibly rude, I do not remember his name just that he long straight brown hair with a diamond earing, he was also a manager!!! I will never buy over $250 there again."
"Very bad customer service, they hanged up my phone call just now. They did not want to explain why I am not eligible for the upgrade of the cell phone."
"Ordered 2 tv's online and was promised delivery on a Monday, did not arrive. Checked DHL parcel tracker, returned to depot,contacted "customer services" promised delivery Wednesday. No delivery Wednesday, told the CS to cancel, convinced me not to cancel and guaranteed absolutely delivery on Thursday. No delivery so cancelled. Everyone at Best Buy told lies, DHL told lies they said no-one was in on Monday and left card. There was and they did not. Despite being told refund would be in my bank within 72hrs have only just received.
With the exception of BT the worst company in the known universe I have ever dealt with and incidentally we stopped using DHL about 10 years ago for our companies parcel deliveries because they were so crap, how do they survive?"
"I purchased an LG Refrigerator on 8/15/2010 for $809.99 plus 29.99 delivery fee plus 24.99 for an ice maker kit which I did not need but they said I did and 219..99 for a 5 yr extended warranty. Here it is May of 2011 and it it has already broken down. I have been without a refrigerator for exactly 9 days. Today the repair man is here and he just replaced two parts and is outside speaking to his superiors on the phone because it still in not working. I begged and pleaded with BB last week that if they couldn't get here to fix it any sooner then today to just bring me a new one but they would not budge!! It doesn't matter to them that I have a family to feed but have not had any refrigerated goods in my home for 9 days. They were rude and uncaring. I also had to leave work early last Thursday because even though I called first thing Tuesday morning that was the soonest they could come out and, I took off work all together today so it could be repaired which doesn't look like it is going to happen. I urge you if you are reading this.....do not go through the aggravation that I have been put through. Go to Sears, go to hh Gregg, go anywhere but do not waste your time with BB. They sell lemons and they obviously know it because they sure as heck do not stand behind the merchanidize they sell. Hopefully they will be out of business soon!!!! GUESS WHAT??? I was just informed by the repair man that the fridge can not be repaired and must be replaced!!!! So, if they had brought me a new fridge last week when I asked them for it all of this would have been avoided and I'd have had a fridge by now!!!!!!!!!!!!"
"Bought a 50" wall mounted TV in November. Great TV but after a while it had a black line across the top of the picture 2" from the top. I called Best buy and, of course, because I didn't buy their extremely expensive service plan they referred me to LG the manufacturer. LG was quick to send somebody out but this third party would not attend to the tv unless it was off the wall. Try to take your 50" tv off the wall. I called Best Buy and they told me it was just hooked on ... but that's not the case. Best buy wanted me to pay $299 for somebody to come and take it off the wall. That's what I had originally paid them to put it on the wall. And the only reason it needs to be taken off the wall is because it's defective. I've been on the phone in voice mail hell for hours to try to resolve."
"BEWARE!!! When purchasing protection plan There is a very thin line that separtes GEEK SQUAD SERVICE and BEST BUY. I had an ice and water dispensing problem and called 1-800-bestbuy and they transfered my to the GEEK SQUAD FOR THE REPAIR they came in replaced a part to fix the water and ice dispenser and I turned out with a non cooling fridge.
Geek Squad later sent me to BEST BUY to replace the fridge and I was not being compensated for the the replacement of the same brand of fridge because my unit is no longer available and the next available model exceeds the amount of my model. GEEK Squad sent me to BEST BUY store and the store sent me to Geek Squad neither wanting to resolve the replacement of my unit that was COOLING perfectly before they worked on it. So if they are the same, why are they not taking care of the problem as one and ping pong the customer back and forth. Still no solution to this matter. Dont purchase a protection plan thinking you are covered because your NOT. I believe that the amount diffrence between one model and the other should not come out of my pocket because the fridge did not stop cooling on its own but instead stopped cooling after the repair to the ice/water dispenser was made."
"Horrible! Horrible!
They sold me a Gateway that didn't work because the chord didn't fit. I sent it in for $14 (they gave me some nonsense number for FEDEX)and sent it back with a new hard-drive so it was not hooked up to my wireless and did NOT FIX IT. I sent it back again, another $14. They fixed that.
They charged me for a mouse I never got.
Their geeksquade usually didn't know what they were doing. Ok once. Just once.
I make a payment 3X every month so I dont' risk, ever a late fee.
I ALWAYS get a late fee! There IS NOTHING I can do to get my credit back!!
I signed up for the no interest card. With rewards.
Am I charged interest? YES
Do I get rewards? NEVER
F F F F F F F F Fail!"
"I brought equipment from Magnolia branch of Best Buy in 2007, and I brought the warranty on all of the equipment. My problem has begun in the beginning of the purchase with Magnolia. They never explained the true in and out of the warranty. Magnolia came out to install the equipment we bought and they did not install it correctly! They stated if anything goes wrong with you equipment they will come out to your home to fix it, and that is NOT True. My T.V screen cracked and I found out after the purchasing the warranty they will not fix the T.V. If I was told this I would have never purchased a warranty for the LCD television. Now my warranty has run out and I have spoken to several Best Buy reps on the phone and in store Geek Squad/Magnolia reps they stated you can extend your warranty. GUESS WHAT! That is not true! Magnolia does not offer extended warranties on any of their products sold in their division. Buyers beware!!!!!! Best Buy does not value their customers!!!!!!"
"Best Buy Proves to be Worst Buy of my Entire Life!
Do you remember the days before the big chain stores when there was customer service? I can recall going to G. Fox, a family owned department store in Hartford, Connecticut, and being waited on by a sales representative without sending out a search party. I can also recall a “no questions” asked policy of returning merchandise.
About a month ago, during the crunch time of tax season, I purchased an expensive laptop on sale at a Best Buy nearby. At the time of purchase, I knew that I would not have the time then to set the computer up, install various programs, go out and purchase additional programs (since my older computer had Windows Xp and this new laptop had Windows 7), install these new programs as well, and transfer all of my data files onto the new computer. Such a laborious process often consumes a week’s time if all goes well; otherwise, it could consume an eternity.
So I left the laptop sealed and packaged in what appeared to be a flawlessly intact box, believing that it was better left protected in styrofoam, hermetically seal plastic wrap, and a thick cardboard casing than on a desk, prey to six very curious cats. Of course, I foolishly thought that if there were any problems with the laptop, that I could exchange it at Best Buy for another laptop. How dumb!
Yesterday when I finally had time to set up the new laptop, I opened the box, only to discover that the monitor screen had been damaged, making the computer completely useless. Consequently, I hopped into my car and drove down to Best Buy, expecting to exchange the computer for an undamaged one. How dumb again!
When I attempted to exchange the laptop, the manager on duty regarded me with the suspicion of a Gestapo officer examining my DNA. In spite of my repeated assurances that I had not dropped the laptop–swearing up and down that I had not even removed it from the box–he was as unmoved as an IRS agent seizing the very last dollar from my bank account. I explained to him that I had deliberately kept it in its protective styrofoam, sealed and unopened, and stored it in a safe place in my home, away from any temperature extremes, until I was prepared to set it up. My pleas of innocence were of no consequence. He refused to exchange it.
He did, however, offer to send it back to the manufacturer, adding, with the look of “don’t hold your breath’, that it would be entirely up to the manufacturer as to whether the damaged laptop would be replaced by Toshiba. It then occurred to me that Best Buy was simply throwing me under the bus to the whim of a manufacturer located perhaps in some very far off distant land.
The young lady at the desk, who processed my service requisition to have the laptop sent back to Toshiba for possible consideration of an exchange, explained that unless customers return their damaged laptops within an hour or so after purchase, that they are often regarded with the suspicion of having damaged the laptops themselves. I then regretted not having brought a urine sample. I searched in vain for a lie detector test behind the customer service desk.
So I decided to post this blog entry to make other individuals aware of Best Buy’s posture toward its customers. There’s an old saying: buyer beware. I would also caution when purchasing anything at Best Buy, be afraid…be very afraid, and be certain to bring along your attorney, a notary public, and two witnesses. Needless to say, I recommend never buying anything at Best Buy. But if you do not mind being regarded as a liar, then I suggest before you purchase a laptop from Best Buy, that you have the sales clerk remove it from the box, plug it in, and then test every possible feature and program on that laptop for hours, if not days, before removing it from the store.
Best Buy proved to be the Worst Buy of my entire life."
"I bought phones for me and my wife a month ago. Mine is perfectly ok but my wife,s phone has to be sent back for repairs. I admit that the wait time is a bit longer than usual but customer service has always been able to satisfy my demands."
"The Worst Buy-ing experience I’ve ever had. I bought two Sony TVs (32” and 40”) from Best Buy on March 22, 2011. They set up delivery for April 14, 2011 because the TV’s were on back order. (Our two aging TVs were on their last legs, but we thought we could make it until delivery.) In the mean time, I sent in my first payment of $100.
On April 14, 2011, there was no call setting up a delivery time so I called Best Buy to find out what was happening. The delivery was delayed until May 3, 2011. A week before delivery I checked with Best Buy and they assured me that delivery was set for May 3, 2011.
On April 29, 2011, Best Buy called and left a message stating that the delivery would not be made until May 24, 2011. Before I could call back I got a second call stating that they couldn’t make the delivery on May 24, 2011, but they were trying to confirm it for May 25, 2011. At that point, I asked to have the order cancelled.
To do that I would have to call the store, which I did immediately. The salesperson offerred to provide equivalent TVs and have them delivered by May 25, 2011. “No thanks, you may promise that, but I no longer trust Best Buy to follow through on your promise.” He promised to cancel the order and have my $100 refunded within 5 business days. By this time, the older TV had completely died so we were down to one TV.
So, on April 30, 2011, I bought the same two Sony TVs at Sears for less and took the 32” home with me. Sears promised to deliver the 40” on May 9, 2011 and cart off the second TV. The 40” was delivered as promised at the early part of their delivery window.
Best Buy sent me a second bill, so today (May 10, 2011) I called to find out what was going on with a second bill since I had cancelled my order. Their automated telephone system was nearly impossible to navgate though to a real human. After being disconnected the first time, I finally got through; I was told that the TVs had been cancelled and I had a $100 credit at Best Buy for the payment I had made earlier. When I asked to have the money refunded, she said she would do that but it would take 30 days for the refund check to be sent.
In summary, this was the Worst Buy experience I’ve had. Go to Sears if you want a good buying experience."