"Not bad... I placed an in store pickup request for two items. They said 1 was not in the store as advertised online, though. The phone I bought was in stock and they were helpful activating it. "

"best buy doesn't deserve your business - don't support them with your hard earned money.

i wrote a review of best buy on the best buy website and they deleted it. it would seem that they want you to see how others feel about their stores - as long as your opinion is favorable to them.

here are the contents of that review:

i hate that people will support a business or store that they know, or at least have been warned, is poor and doesn't deserve the business of hard working, well paying consumers. i recently had a horrible experience with best buy in which the manager of the store would not honor the price that was quoted to me by a store sales clerk earlier in the day over the phone. in my phone call, she had run a price check and quoted a price of $399. when i arrived later that day to pick it up, it rang up at $549. i asked the store manager to honor the price that had been quoted; the one that i drove half an hour to pay; the one under which the laptop had been reserved; the one that the sales clerk confirmed to the manager was shown in the system earlier that day. his answer was "i'm sorry, if our system says its $549 right now, that is the price you will have to pay".

why do people continue to support businesses that provide deplorable customer service to the customers who pay so much to shop there. why wouldn't anybody who reads this refuse to shop at best buy and use wal mart or walmart.com (the far far superior source) for any of their needs. when i was young, i was taught that if a business doesn't act like they want my business, they won't get my business. best buy acts like i owe them something. i hope the readers of this review will join me in taking my business elsewhere for all my future electronic needs."

"As I do most of my Christmas shopping online, I made a purchase for best Buy. The purchase was made 11/26/2010. I still have not received the package as they are supposed to have guaranteed Christmas delivery. I can't believe it has been over a month and I still have not received my package. It was suppose to be a Christmas present. Being it didn't ship till 12/22/2010 I thought I could use it as a birthday present for 12/27/2010. It has only made it from Kentucky to Tennessee. Which I believe is ridiculous and don't know If I will ever order online from best buy again."

"I recently purchased a laptop through the online ordering process for a Christmas present. The laptop did not work when opened. At no time during the order, was there any reference to their return policy. Please beware that they do have a published no return policy after 14 days. They policy does not discuss exchanges, but both phone service and the store refused to allow me to exchange the item. I am stuck working with the manufacturer directly. I will order from the manufacturer next time. I though by purchasing from a company that has a store front, that I would receive better service. This was not the case."

"I bought a washer and dryer on Best Buy's website. Big mistake. They're not set up for major appliance purchases on the web.

My order went through and I selected a delivery date on the website as per the instructions. The deliver date came and went, and the delivery didn't happen. I called up only to find out that "oh, our delivery folks don't get notified about web purchases."

If you're going to buy an appliance, then place the order at the store."

"I purchased a samsung netbook via http://Bestbuy.com on 12/19/2010 in order to pick it up in Best Buy emeryville store the same day (which the system was showing that it's in stock) When I went there to pick it up my netbook. The lady that I talked to told me that they do not have it in stock. When I insisted that I needed today in order to give to my brother as a gift the gentelmen next to her came to her and told her (whispering) that he already sold (my) netbook to a walk in customer and when I heard it and told her that they have no right to sell my netbook to someone else, she told me that till I pick up the product it is not mine and she told that their service procedure is FIRST COME FIRST SERVE BASE (looks like Best Buy does not care about FIRST PURCHASE FIRST GET idea) This is the first time that is happening to me. By the way in order try to talk with the manager of that store, I called the store at 9:30 pm on sunday 12/19/2010 and after half an hour I am still waiting to talk with someone on the phone. If there is anyone who can help me (and I am sure I am not the only one) please stop them selling their products online because they do not have any respect to online customers. By the way I am still waiting to talk someone (anyone) from Best Buy store in Emeryville california and it is almost 45 minutes. "

"I bought a 50" plasma TV and a beautiful stand from BestBuy recently; had them delivered, set them up, and was very much enjoying them. Then, I received a call that BestBuy needed my model number, as they thought they might have delivered the wrong TV. Well, as it turned out, they had, and the one they delivered had more features (so, more expensive). Someone was probably in huge trouble, but this has nothing to do with me, as a customer. Without any apology whatsoever, they immediately wanted to set up a date to exchange the TVs, but I had used my last day of vacation to stay home the first time. They were willing to come out on a Sunday, but it's the holidays...visitors are coming...and I have a million other things to do besides sit around and wait on their delivery; not to mention the fact that I'll have to go back through the whole setup process again. It's just a major inconvienence, and none of it was my fault. A sincere apology and would have gone a long way. But nothing... That's probably what infuriates me the most! Many friends, relatives, and coworkers are looking at TVs right now too, and they are all staying far away from BestBuy."

"I have recently ordered a pair of frontload LG washer and dryer from bestbuy.com with the great discount they offered for cyber monday. A week later, I received an email confirming the delivery time for the washer. I immediately called bestbuy.com customer service about the status of the dryer. I was told that the dryer will be scheduled to be delivered together with the washer. In the next few days, I continued to receive status updates about the washer, but NOT the dryer. I again contacted the bestbuy.com customer service, they told me both appliances are now in the warehouse awaiting to be delivered and gave me the warehouse contact #. I called the warehouse, and they told me they only have the washer, the dryer is not available in the warehouse. They also said that this particular model is discontinued, no longer provided by the vendor. I called the customer service again and told the customer service rep what I was told by the warehouse. So the rep did some research in the bestbuy.com system, reassured me the appliance is available in the warehouse. I asked the rep to call the warehouse directly. The rep put me on hold for a while and then told me she has contacted the warehouse and the dryer is there. Finally, today is scheduled for delivery, and I have only received the washer, not the dryer. Got the call from the warehouse again confirming there is no dryer available. Once again, I contacted bestbuy.com customer service, complained the issue. Now they finally admitted they don’t have any more of this dryer model, and said they will find a compatible model to replace it. Why are they wasting so much of my time? Why can't they take a thorough check in their inventory when the first time I called them about this issue? It took them almost 2 wks to find out they don’t have this item in their inventory. What a joke... Now they still can't resolve this issue for me, cuz their web is down... This is the worst online shopping experience I ever had. Never going to shop at their website ever again!!!"

"Worst experience ever. Order placed on Saturday, Dec. 11 with overnight shipping. I expected it by Tuesday, or Wednesday at the very latest. No follow-up e-mails, calls, or tracking info by Wednesday. Calls to customer service led me in circles (I got to hear "How may I direct your call" 4 times in one phone call!). I got lots of vague excuses about credit being the problem, despite the purchase being made on a BestBuy credit card with plenty of available credit. Also, there was a charge on my card for the amopunt of the order. Then I was told that they can send the info to the credit department, but can't speak directly to them. I called again the next day, and was told that they didn't know what was happening with my problem, but could send it to the credit people again. When I finished the call, I called HSBC, the bank that handles BBs credit cards. They were more helpful, and tried to initiate a conference call with BB, which was disconnected after the first 5 seconds. Two calls and two more case ID numbers later, I was told that the best thing to do was cancel the order and place it again, because the credit people wouldn't even get to my case for 5-7 days. I did just that, but it required a call to HSBC to be sure that my card was credited so I could reorder. After ordering again, with overnight delivery, the order status page said that the delivery date was 5 days away. I decided to try Amazon.com, which had the identical item for $200 less. Once I received shipping confirmation, I called BB to cancel my order. I was told that I couldn't cancel my order, despite the fact that it hadn't shipped yet. I will have to waste more of my time by bringing it back to a store, or more of my money by sending it back.

The short version is this: Don't buy at BestBuy.com if you want your product in the near future, and if there is a problem with your order, good luck getting help. Try another online retailer. My MacBook from Amazon arrived today, less than 24 hours after placing the order. I should have ordered a new pair of scissors to cut up my BestBuy credit card, because I will never shop there again."

"This is the worst ordering experience I have ever experienced. It started with ordering a couple of items to be picked up at a local store location after seeing that the items were available. Confusing emails followed which stated that the items were available to be picked up and then saying they weren't. I canceled the order and then reordered the same items to have them delivered to my home with the shipping to be free. Almost three weeks later one of the items has yet to be delivered, emails have been ignored, and now the online status shows that they are charging me for shipping and handling. Checking the store's online forum shows that my experience is not unique. Will I get the item I ordered? Who knows? Best Buy doesn't even know. Lesson learned: Low price is not worth the frustration. I will never order anything from this company again. Imagine the worst customer service you have ever received at any store and I bet that Best Buy will beat that experience."

"I ordered a SLR Camera package from Bestbuy.com on Black Friday. The order wasn't processed until December 5. It was 12/13 and I hadn't received the item. Called customer service and waited 45 minutes to be told that the item was very popular and that I should wait another few days and call back so they could open an inquiry that would take up to 5 business days...I asked for the inquiry to be opened immediately and received an email at 7:30 pm tonight that my items had been reshipped by standard delivery.
I called again, waited another 45 minutes to be told that my items were never shipped...but the order could not be changed and thery couldn't tell me when I could expect shipment...and that a supervisor would call me within the next 3-5 business days. LONG STORY SHORT....BESTBUY.COM IS NOT A GOOD ONLINE MERCHANT IF YOU EXPECT TO RECEIVE YOUR ITEMS IN A TIMELY MANNER. THEY HAVE LOST ME AS A CUSTOMER FOR LIFE!"

"I have never been so rudely treated. I ordered a BluRay player with the iPhone app, for instore pick up. The order was in some strange status, where they couldn't fill it, or cancel it. I bought and paid for, in person, a unit off the shelf. I tried on my phone, at that time, to cancel. I couldn't. I tried on my my computer when I got home. Again, no luck. I called their 888 number- what a mistake. I spoke with a guy who hung up when I was mildly indignant that he couldn't cancel the order (that somehow appears to be shipping to my house, eventhough I set it for pickup.) So, I call back, and speak with a manager. I tell them if it ships to my house, I will consider it a fraudulant charge, since I didn't order it for delivery, and if they can't cancel it, I will consider it a free gift. He proceeds to hang up on my again. WORSE COSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"I bought a DSL modem from Best Buy and turned out that I needed to return it. The return process was very easy and hassle-free. The staff are very friendly."

"cancelled my order by saying cannot verify details.. called customer support immediately twice with 30 min first time where she disconnected and 45 mins 2nd time (with over an hr with the wait time) no help provided to get the same price for the product that i placed the order for. All i get is an apology.

I lost some decent deals due to this order and they compensate me with noting."

"BEST BUY? What a Joke
Where should i start 1 went online to find the best deal for a 55 inch TV saw them on google merchant and they had the best deal went to the store in Frisco Tx just to find out that they would not honor the deal. I will never buy from these crooks again. Do youself a test go to google mechant (Google Shopping) and type in any Tv and then call them and let them know if you can get it for the price they have on the inet and I will bet you they will come up with some bad story why they can't and beside that you can look up hdmi cables from there and then look up the same cables on amazon and you will find its a 1/3 of the price."