"I live in an area that was supposed to have AT&T coverage but signal was weak and non-existent. I had calls dropped and more then half the time the phone didnt even ring. So I took the phone back to Best Buy and went and got new service with T-mobile (which has been great so far). Now 2 months latter AT&T is trying to charge me $1600 for Termination Fees, even though I returned it in less then 30 days which it states right in the contract a person can do with no Termination fees. When I call AT&T they say they cant and wont change or remove the fees. What makes it worse it they blame it on Best Buy not putting the phone returns in the system and Best Buy has had the Phones mysteriously disappear. This is all bedsides the point being that the phones where returned and no where in the Agreement that I signed did it state that the phones had to be returned or else extra fees would be placed on the account.

But my favorite part is that even though I have returned the phones the AT&T Contract does NOT state that the phones have to be returned for the Fee to be removed, it only States and I quote" 30-Day Cancellation Policy I may terminate this Agreement within 30 days after activating service WITHOUT paying an Early Termination Fee. I will pay fees and charges incurred through the termination date, but AT&T will refund any activation fee if I terminate within 3 days of activation. Also, I may have to return handsets and accessories purchased with this Agreement and pay any applicable restocking fees. If I terminate AFTER the 30th day..." That is the policy I agreed to, which is short says there are NO EARLY TERMINATION FEES if canceled within 30 days and I MAY have to return phones, (which I did and they claim that I didnt) that said, AT&T chooses to say that the policy is different. That is is really saying that you will not be charged early termination fees if they think that they shouldnt. So, in other words we expect you to follow the contract but if we want to rob you blind then the contract dosent mean a thing to us and you have to go by an unseen or non agreed upon policy that exists only in the AT&T customer service world.

Hears what my opinion comes down to if you want to be ripped off and want to deal with lousy customer service and poor (at best) reception, AT&T is for you. As for me I would never use AT&T for anything, and will vocally tell everyone that I know to stay far away from this company. Would NOT recommend AT&T or BEST BUY Mobile for that matter to anyone."

"I used to make all my purchases from Best Buy and was completely happy with them until they partnered with Geek Squad. Now, you are forced to accept delivery through Geek Squad, pay exhorbitant fees and receive service from a high school kid who knows less about the product that I do. Trying to Cancel the service and get any refund was a lengthy and futile process, which clearly showed a lack of care or concern for customers. I recommend you don't go there if you can find your item somewhere else You've been warned!"

"Purchased a TV online for delivery on saturday. I called saturday to check the delivery status and it hadn't even left their warehouse but no one bothered to call or email me this information. I went to a store that had one in stock and I could not change to instore pickup. Well, I could but I would have to cancel the old order and would not get the sale price that I had already paid for. Sale was not online only and did not require delivery as the conditions. The product was in stock in the store and the one I ordered was in a best buy warehouse. And the real kicker is with their perfect match promise I can return the tv to a store if I don't like it.

So to summarize. My delivery was delayed with no notice. Bestbuy still has posession of the ordered tv, not the delivery company. The tv is in stock in a best buy store. I can't have the one sitting in the back unless I'm willing to pay full price even though I've already paid for the tv. Everyone seems to act powerless to be able to satisfy a customer, former customer."

"These people are putzes. Bought a keyboard that turned out had been purchased before me, broken and put back on shelf. Returned it but could only get store credit. No problem, you can use it online. Nearest store is ferry ride + 20 miles away. Their web site doesn't work with any browser other than IE, their human-to-human contact was completely unhelpful and their store (when I finally got there) was -- on a Saturday -- completely empty yet I had to wait while the sales associate took a social call on his cell! Gee... wonder why no shoppers? If I wasn't out $50 I would run long and hard from this train wreck."

"BUYER BEWARE!!! DO NOT GET EXTENDED WARRANTY on TV.

Ongoing issue with my warranty repair for the past month. I've had 4 rescheduled onsite repairs to date. Each time they stated that the parts haven't come in. I've had to cancel my life and work around their schedule for an entire month now. Each time they would call the day before or day of to notify me of the cancellation and reschedule for following week.

I've talked to their customer service and escalations departments several times. Each time they stated that I should of received a replacement after 15 days of waiting for parts. But each time I was not approved for replacement because parts already ordered or have somehow magically appeared and they will send out a tech immediately. Of course, this means that I have to take time out of work again to wait for a tech that may or may not come. And it may not even resolve my issue.

Customer Service stated that they can't do anything and it's all up in the hands of the tech now.

So now, I'm sitting and waiting for a tech to call and schedule an appointment. BY ALL MEANS!!!! DO NOT PURCHASE THE EXTENDED WARRANTY FROM THESE GUYS!!!!!!!!!!! Yes, sooner or later, you will need a repair and it they may or may not fix your TV. But not sure if all this hassle is really worth it."

"I ordered a tablet from Bestbuy.com, however the item came with a used condition. The box is dent and broken, with a sticker on it saying it is a display model. The item is full of fingerprints and very dirty.

The worst part is when I called the customer service, I got a very rude response that BESTBUY is no longer carrying this item, and I can not exchange or even return it for refund!"

"VERY DISAPPOINTED. My iMac's built-in speaker has poor quality and makes buzzing noises whenever I play something. (music, movie, etc) I've only had it for 4 months so I thought I'd get it fixed. After 2 weeks, the man at the Geek Squat station claims he doesn't hear anything and did not repair it. I have the latest 27inch iMac. It's one big and awkward thing to carry. I asked him if he could get someone to help me carry it to the car, he offered to do it himself. But once he picked it up, he started to complain that he hadn't had lunch all day and refused to take it to the car which was parked right outside the door. I know from past experiences that the employees CAN walk out to the sidewalk in front of the store, but not into the parking lot. He rolled his eyes and gave me attitude. I understand that it was a frustrating situation for both of us, but I don't think I deserved such unprofessional and rude treatments just because he didn't get to have his lunch. The Geek Squat crew not only has poor work ethics but is also cynical. He chooses to carry that big old thing only to have an excuse to let his fitful and childish frustration out on me.
So I come home with no luck, play a soundtrack, and there goes the buzzing noise again.
I'm very disappointed with Burlington Best Buy. Very, very disappointed."

"Shame Shame Horrible Seller!!! Purchased item and sent empty box and they did replacment but also another empty box. After calling they acted like they refunded but never did. I received weird emails about the refunds and billing problem emails but they had attitude with me saying paypal refunds me and they are not involved. Also they blocked me from using site in address filter for only 1 order placed with them with error at warehouse. Terrible!!!"

"Yesterday (9/2/11), I went to your Maple Grove store to return a CAT-5E network cable for which you charged $36.99+tax on 7/12/11. I was returning the item because I found the same cable for $24+ at Lowe's with their 6E cable for $29+. I was told I've exceeded the 30-day return policy and cannot return. Nor could they match the price because of the 30-day policy after consulting with a "manager."
We have been loyal customers of BestBuy, having bought our first HDTV for $1900+, computer for $750+, IPOD for $400+ w/warranty, and many many gift cards to relatives among other purchases. Now for less than $40, you have just lost a customer forever.
Thank you."

"My review is regarding my experience trying to cancel an in-store order that was placed by BB on my behalf at the north Anchorage BB store. It really doesn't matter what I ordered and tried to cancel; the point is the ease in placing the order and buying it versus trying to cancel the order and get a refund on my credit card. As soon as I called and said I wanted to cancel and order, I was moved around on the phone from person to person. I received the hot lights treatment as to why I wanted to cancel. Finally after almost one hour on the phone, I was transferred to someone who was supposed to actually cancel the order. I thought the hard and stressful part was over, but it only began. She was reading all kinds of line items off from her computer, and then saying things like, "the computer doesn't want to process the order", "the computer is not working", and so forth. I realized it was just another tactic to frustrate and dissuade me from canceling. So, I explained how stressful she was making me because she didn't know how to use the computer for a cancellation. I also mentioned how EASY it was to place the order and take my credit card. Then, after all was done, she couldn't give me a confirmation number of my return, and additionally, she asked for my license. I told her that my order was placed with a credit card, and no one asked to take my license number so why would they need it to process a cancellation. They did not get my license number, nor will they have my business in the future. It is too bad they operate this way because it is a nice store to shop in, but it's obvious that BB HQ must put significant pressure on stores to sell, but not make returns."

"I went in to buy a DSLR Nikon 5100 camera. I like Best Buy because they price match discounted products in the internet. Unfortunately, customer service is really not good. I went to Best Buy in Los Feliz in Glendale and sales representatives are nowhere to be found. They seem to avoid customers and you notice this because they avoid eye contact. Lucky if you encounter a manager or a supervisor which i did because it will take you forever to find someone to help you."

"Ordered a tv from Best Buy's website. It was lost by CanPost. After two weeks if daily calls to BB trying to track it down, I finally complained and requested the order be cancelled so that I could get something else. Request denied. (By this time my credit card was charged full amount.) I requested an escalation of my issue. Again request denied by Jordan@BB.
I buy most things over the web based on trust in the retailer to deliver what's promised and customer service when there's a problem. Never trust Best Buy to fulfill that promise. My cc was charged and I was prevented from purchasing something else. Why is the customer now responsible for the shipper's loss?"

"So, Best Buy was supposed to return all their stock of HP Touchpads back to HP, then changed their mind and started selling them at $99 16gb and $149 32gb. Way to go Best Buy. Though it was a only a limit of one online I was able to get one and shipping was fast too. Unlike newegg.com, which is another multi-million dollar company, Best Buy sold at $99 and $149 and offered free shipping. newegg on the other hand charges shipping after the fact and screws up the tax rate on a price adjustment."

"CANNOT count on a BB 'deal / sale'. THIRD time in a year I COMPLETED on order on the Best-Buy website (third was a dishwasher), TWO emails both confirmed delivery date so I arranged for a$$istance to pick up / deliver / set up. After several days, another email claimed that AGAIN they had "run out of item". No mention of substitutes or possible alternatives, just the standard; "We can't be bothered to check stock" BS..

Meanwhile, I've received several orders made with PROfesssional online merchants who actually VALUE my time & business."

"Raymond (GM at this store) I hope you read this because you totally suck as a GM and as a person. I am not one to do this (actually never wrote a negative review on the internet) but this was easily the worst showing of customer service I have ever seen in my life. I consider myself a nice, calm guy, who usually goes with the flow and never lose my temper. A little background: I bought a touchpad 16gb as a birthday present for my brother online and ordered it for in store pickup at this store. One day passed and did not hear anything about the status of my order so I called since my credit card was charged the full price ($434). Apparently they liquidated the item (I paid $434) that morning and did not know what to do about my order. The lady on the phone (who was very friendly and understanding to me) said that she had one more left from a customer who did not pick up their item that morning. She said she would put that one on hold so I could make the 30 minute drive to the store. I politely thanked her and took the commute down to the TO best buy. I arrived at that best buy and was greeted by a nice kid working customer service who took sympathy to my case. He said he would get the manager and see what they could do. This is when Raymond came along, the GM of the store, walking up to me the last thing he wanted to do was talk to me. The first thing he said, without me even uttering a word is "there is nothing I can do, they are sold out". I told him of my ordeal and he simply said "that sucks" and continued to say he couldn't do anything about it. Not once did he ever say the word "i'm sorry" or even care to check their stock . I told him one of his employees said they held one for me and made me do the 1 hour commute there and back to pick it up. His only response was "there is nothing I can do, best buy is sold out of them" even though I saw 2 touchpads sitting right on the shelf behind him. I asked him, "so what are those touchpads?" and his response was "oh those are accessories" even though he was blatantly lying to me. I told him it was a little ridiculous that I placed an online order yesterday at full price and never got a pickup confirmation but they would sell the product the next day for 1/4 of the price and not even notify me. His response again was "there is nothing I can do about that and you should have asked for a manager before you came in". The whole time I asked questions, perplexed what was going on, I could not believe this man had the audacity to stand there with a rude smirk on his face and not even offer a single apology or even try to help me in the situation. Does Best Buy really want a man like this running one of their stores? It really makes the company as a whole look bad and I will never, EVER, buy anything in store again. This was the worst display of customer service I have ever encountered and I hope to warn shoppers to be aware of this when shopping at the TO best buy because if you ever run into a problem, you WILL NOT BE TAKEN CARE OF. Not to mention the fact that I called best buy corporate to complain and was put on hold for 45 minutes and then they hung up on me (I was not as mad at that since the telephone people are friendly and courteous). Raymond I hope you read this and realize you are not God and you should treat people how you would like to be treated. "