"Great electronics retailer! Always good offers/prices and good customer service!"

"My husband bought me a Remote control car starter with install included for Christmas. I recently went to have it put in and the service tech explain that I would have to pay an addition $210.00 for hardware. (My husband was told when he purchased this I may have to pay a minimal charge on top of the over $200.00 he already paid for it.) When my husband and I took the package back for a refund we were told that it had been more than 30 days since the purchase and that no refunds are allowed. Very poor customer service!!!!! I will not go to Best Buy again!"

"Best Buy is awesome and always takes care of me. I think there are alot of negative reviews on here because more negative people write reviews than happy people. hmmmmmm"

"i returned an ipad 4 on 1/11/13 and since it's more than $500, the refund will be sent as a check through the mail. Been told to wait 7-10 business days. On 1/25, since it more than 24 days, i called best buy, they told me to wait until the 2/11. On 2/14 i called again, they told me to wait another 2 weeks to process and 7-10 to mail. it is ridiculous for a refunds to take 2 months. They services sucks and i wont ever go to best buy Again. "

"Be careful when using on-line ordering. I needed a camera for an upcomig trip. After explaining the dates/details, I was promised delivery to meet the dates, but kept getting reasons for the delay.

The camera arrived after I left for my trip - needed to go through the hassle of returning. Bottom line - don't trust customer service delivery promises.


****@**** Ft Collins, CO"

"WOW! I am very impressed with the quality of customer service I have just received from Best Buy. As an authorized representative of my church, I attempted to purchase a rather expensive piece of equipment from another mega-retailer and became so frustrated at their lack of concern and unwillingness to work with me on making the purchase tax exempt. I called Best Buy and spoke with someone who was polite, professional, knowledgeable and concerned. I was given excellent information. I had to go into the store and was again greeted and helped by courteous, professional people who immediately and quickly helped me to secure the tax exempt status for my church. When I got online to place the order, I had a snafu with my "Reward Zone" number and had to call customer service again. This didn't bother me a bit because the person I spoke with was, you got it, polite, professional and extremely helpful. She explained the problem and then went on to solve it for me. I am so happy. Best Buy really SERVED me, whereas the other retailer (you can probably guess which one, the big national chain) was not concerned about losing my business. The woman I spoke with there could not help me and wouldn't let me talk to a supervisor to explore my options. And she was rude.

My husband and I purchased a car stereo from Best Buy as a Christmas gift a couple of months back and that was also an top notch experience. From the man who helped us with our purchase to the woman who installed it, it was obvious that our satisfaction was their utmost concern. Communication was excellent. I will be going to Best Buy first from now on. "

"I bought a couple items for Christmas. Non software. We moved &and I didn't get back to the store for about 2 months. Even with my receipt, they would not take the merchandise back, even for store credit! To add insult to injury, I checked the product on line and this $25 item only retails for $15-18 elsewhere. Terrible customer service &and terrible prices."

"This is the worst store in the world. My Best Buy Card was stolen and used in three different Best Buy Stores after I reported it stolen. I am a petite blond female and my pic is on the card of course, the man that stole it was around 6ft 6 and black. Not even close!! They never checked ID in any of the stores in the Triad in NC. Great over 5,000 was bought and charged to me. They are still harassing me over 3 years later and I have had to pay an attorney to fix this mess!! HOpe they got completely out of business!!!"

"Uses UPS Mail Innovations (aka really slow USPS). Ordered item online and could have picked it up quickly at their retail location quicker. Took almost 2 weeks to be delivered from their warehouse in TX (I am about a 1.25 day's drive). "

"I purchased a hard drive for their website for store pick up. The website said it was available immediately which is what I needed to do some backups that night.I could have just gone to the store to buy it but it was late and I wanted to be sure it was put aside and ready since store was closing in 45 minutes. I got there and they said they are waiting on confirmation of purchase although I had a confirmed order number and card was charged. Store was closing so they said to come back. I had to cancel and buy it directly while my charge card still has not been credited (takes up to 3 days).I also did not get my reward points applied since it was tied up the canceled transaction (worth $5 off purchase)> Bottom line never use the online service it absolutely is a waste of time."

"Well, their sales have been better this year, and when free shipping is thrown in, it has been prompt. I don't waste my time with in store pick-up unless really, really desperate. The lines are long, and the staff is indifferent and slow, slow, slow. I've had a few purchases canceled after I placed my order, too, but not as many as ToysRUs, so I guess that Best Buy is not a the bottom of the heap. General in-store prices seem too high, and sales are sometimes hidden from view. Even store management is evasive about special newspaper, online, or next-day sale pricing. Aggravating."

"The Best Buy Robot on the phone was of no value. It kept me on the phone being abused by their abusive noise (I couldn't listen to the news on TV while I waited) they call 'music' which blasted my eardrums. I never did get to a real live human being. So I called again....same thing happened. I think Best Buy needs to hire some living people to answer their phones. To say that I am not impressed with their customer service is an understatement.

I needed help with the "Rewards" Zone. The salesman at the store said they can't help and he told me to call Best Buy. That's an utter Joke. Awful Customer Service.

Now they tell me my account is not activated. Told me to go to my email to get an Activation....but they NEVER SENT IT. This is absurd. It's a bunch of ROBOTS running this company!"

"I will never order through Bestbuy.com again. order a TV that was to be delivered to my home 10 days after the order was placed. I never had a confirmation email or call for the delivery so the morning it was to arrive I called who I spoke to was very helpful and located the TV at one of the stores and gave me the phone#. I called them and they told me that no way could they deliver the Scheduled day because they don't delivery on that day and they could deliver it on a Sunday..I told her I would see if I could find someone to pick it up, I live over an hour away, I made arrangements to take off work to go pick it up and called the store to let them know what time I would arrive. When I got there they couldn't pull the order because some had put it in FRAUD status. If the TV hadn't been for a Christmas present needed for the Sunday of 12/23 and this was on Thursday 12/20 I would have cancelled and gone elsewhere! NOT Happy! Amazon.com you have my business!!"

"I've grown over this year to like Best Buy and their website quite a bit. I was even able to get an in-store Black Friday special ordered via their website, and the pickup process during Black Friday was outstanding. Employees seem knowledgeable without being overly pushy. Customer Service has been polite and understanding with me. Their price-match guarantee is handy, there are stated limitations but generally they stick to their word and make it work. I used to hate Best Buy, but lately they've gotten a lot of their acts together, and now am surprised to find they're my go-to electronics and music store."

"Best Buy had an internet special that was supposed to give you a $25 savings code emailed to you 4-7 days after you pick up tour stuff at a store location. I ordered a camera, memory and a case so the before tax amount was $256. I waited patiently for a week and guess what? No code was emailed. When I called Best Buy's customer service line I was continuously transferred and disconnected. I was finally connected to a Best Buy customer rep that said she would send (by snail mail) a gift certificate for $25 and I should see it in 7-10 days. Well it's been almost 2 weeks and no gift certificate. I tried calling Best Buy's customer support, but again have been disconnected and hung up on. Best buy has terrible customer support. This $25 savings code is nothing more than a "bait and switch". It looks as though I'm not ever going to receive the savings code or gift certificate as promised."