"They fixed their purchasing process! I used to be very frustrated by their semi-forced "optimization" of laptops and annoying sales attitude. When I bought a laptop for my father-in-law last weekend, they had fixed their sales process. The laptops are in stock, right below the displays. You pick up your laptop, sealed new in box, take it to the register, pay, and go. It's the way it should be! No excessively-hostile return policies: you have 30 days to return it with everything you bought it with. The policy is printed on the back of the receipt. Props to BB for treating a customer like someone they want to do business with."

"I had an awful experience at Best Buy in Tukwila.
Bought a $300 HTC phone and a $35 prepaid Virgin card (and a car charger and a screen protector). Had the phone for a day and had one problem after another. Called the Best Buy Mobile store in Southcenter to try to help me get the phone working, and the clerk gave me the wrong information. Said he’d look further into it and call me right back. Two hours later, no call. Went BACK to the store, and THAT’S when the manager (who had sold me the phone based on a glowing review of Virgin) told me not to expect much of Virgin’s customer service. He seemed to be okay with the notion that if you’re a prepaid customer, you shouldn’t expect basic customer service—like competent help with getting your phone to work. I listened to him talk to Virgin to try to fix the problem, and they gave him the wrong information—and kept insisting they were right (and that was the supervisor, after the first person was of no help). They weren’t. He finally got it straightened out—sort of. He insisted the phone was working, but my sister, who was with me, still couldn’t get through on her phone—which otherwise was working fine. I decided to return the phone—and what was my reward for finding out how horrible Virgin’s customer service was? They kept the $35 for air time- none of which I had used. I hadn’t made a single call (other than a couple of test calls to see if the phone was working); and ONLY returned the phone because I saw firsthand how hard it was to resolve a small problem with Virgin.
Bottom line? Virgin was horrible. And Best Buy’s attitude toward my problem with Virgin was horrible. I won’t deal with either again. Ever."

"Terrible service, my girlfriend has had nothing but issues with their geek squad service since she first had an issue with her mac book pro. She has the 450 dollar extended warranty, and ever since she had her first issue with the laptop and decided to send it in to get repaired, she has had trouble with geek squad. They don't listen to the customer about what the issue is, they almost never fix the problem the first time around and they ALWAYS use cheap counterfeit parts which Always cause further issues with the computer. Save your money and shop elsewhere."

"ABSOLUTELY HORRIBLE ! ! ! UNBELIEVABLY BAD SERVICE !!!!

USE AMAZON AND GET WHAT YOU WANT WITHOUT ANGER AND FRUSTRATION ! ! !

The worst customer service I have ever seen in my life.
The entire staff seems to be on recess.
I picked up my iPad cover which was incorrectly priced and in the wrong slot.
went to the line for the cashier and stood there. for several minutes.
I watched:
employee #1 chat with the security guy at the door
employee #2 was putting his lunch under a register
employee #3 was actually working at a register with a customer
employee #4 was at another register, no customers but not calling next in line.
employee #5 was chatting with
employee #6 at the soda cooler about the selections of sodas

all while I stood there and waited and waited and waited and waited. 5 viable employees doing NOTHING NOTHING NOTHING.

I finally walked up to employee #2 and handed him my iPad cover and said I was out because I couldn't find anyone to ring me up.

I called the store to talk to the manager.
The employee that answered the phone didn't know the manager's name.
That same employee didn't know who was the manager on duty.
She also was rude when I tried to tell her to get some manager some way, some how.
I told her she had 2 minutes to find someone to come to the phone or I was going to call the district manager and chew on his a s s.
With that she said she was offended and was ending the call.

So.... I am plastering EVERY SINGLE ONLINE SITE WITH THIS REVIEW.

SCOTT WAS THE ASSISTANT MANAGER THAT NEVER CAME TO THE PHONE
ALEX IS THE GENERAL MANAGER THAT HAS A POORLY TRAINED MORON STAFF
B J MARTINEZ IS THE DISTRICT MANAGER
I just wish I knew the name of the trollop that hung up on my call. "

"At first they are all sweet and helpful but the delivery is a joke. They were a half hour outside of their time window to start and only brought one of the three items. The thing I did not get was the most important, my refrigerator!!! I lost a whole refrigerator of food because it was backordered and they didn't tell me so that I could cancel the pick-up. I will never set foot in that store again."

"Order from online store. Quick delivery. Great customer service. Saw all of the negative feedback, and had to post. Nothing but a positive experience. A++. "

"This is the WORST possible store to deal with but the only computer store in my area. I have purchased 4 computers in 4 years- all crashed. Here is the scam. After you pay for the set up charge ( a hoax in itself) you then purchase the warranty. You now have a computer for 3 years! wrong- after months of taking it to the pathetic GEEK squad, they tell you nothing is wrong. Then they tell you it crashed- ok so they give you a new one. BUT now your warranty is null and void and it's only a year old. So you get another warranty. The next time a USB port broke- one of many on the system- was a bit sloppy and eventually broke. This shorted out the mother board. They told me- it was my fault and for 245.00 they would fix it!!! So far I've had a computer a year and 3 months!! Next comes Kaspersky- so after 2 pieces of their junk I have a system I like (but it barely made it a year). I renew Kaspersky. Go ahead- try it on their lousy system. I accidently renewed through Kaspersky instead of Best Buy. I called for help and they did help except they BILLED me a second time after I asked if they did. Their help desk lied. The help person said no but the next day there was another charge. Now comes the fun part. TRY and get your money back. SEVEN phone calls later all I wanted to know is if this issue was handled. This is not real easy when you are deaf. They will not or cannot tell me if the credit will be issued. DO NOT DEAL under any circumstances!! Too bad it's not possible to give them a ZERO rating."

"Be aware that if you return an online item to Best Buy you need to wait from the time you picked it up - possibly up to 24 hours for a return even it it was their suggestion to order it and you only want a credit on your credit card - not cash! This is not the fault of customer service - they said it is a issue with the syncing up the purchase. Can't find it posted anywhere on their site "

"The worst online merchant i have ever dealt with. No responsible person in the call centre. I order a product over phone from London so my father can pick it up from usa. You know what i used American express international credit card then also they can not verify details of it. They deduct money of course but then cancel order saying can't verify details. I spoke to them many times to find out what details they could not verify? But no one knows it. I am still waiting for my oney."

"Tonight we went in as the products we were looking for were listed in stock at their store. When we got there the first employee working in the laptop department, we asked where are your alienware 17" bags that you computer online listed as in stock. His response was, look over at the backpacks to see if we have it. Well we would be asking him if we couldn't find it. DUH.

Then the store was closing on their lost prevention employee came up to me and told me I Would have to leave as the store was closed. I asked where to find some items, he told me to go to geek squad, I asked aren't they on the other isle, yes. He then said they won't match prices even if they can do an online inv. check. He said you want the stuff go to Frys. I then asked for a manager. The manager was wearing a shirt that had a name that didn't belong to him. He said after all the trouble, that we won't adjust prices for bad service. I said so you want us to go to frys? He said go ahead. They lost over $850 in a sale. We asked employee who was manager on Sat., they said only managers have their schedule. "

"Best Buy has always been below par in ther customer service. My last experience was no different. I was supposed to recive a free phone, but they said that I do not qualify even tho it says on their website that i do. WORST EVER"

"Service Order Number 00211-970606828. Jack B. was my representative at store #211. I purchased a tech support package and a data backup to repair my computer. The computer was not repaired and I did not receive data backup. I was told everything was non-refundable. I have been a loyal customer of Best Buy for 5 years. I will NEVER purchase anything here ever again and I will utilize my SEO expertise to make sure the general public becomes aware of my experience. "

"Am a silver member and Have been buying online with them for time and was always satisfied.
This time i ordered a 2TO external Hard drive. Am disappointed buy the way they packed or did not packed the item knowing it is a hard drive.
Item came in original box and enclosed in a UPS standard fine plastic wrapping.
Original box had impact marks and was a bit crushed. Come on no double boxing on electronics ????? Bad move."

"My son is stationed in Afghanistan and try to order computer speakers online where he was informed it would take less than 10 days to arrive. He waited approximatly 1 month and had not heard anything. His friend ordered about the same time and recieved his accordingly. He called me and asked if I could take care of this since he was limited on who and when he could make calls. I made the call and they apologized at first and said they would send out another set and he should recieve them within a week. It has now been another month and nothing has arrived. I again called and was treated very rudely even up to a supervisor and said they could not help me because the order could no longer be shipped to an APO address. I asked them to send him a refund and they stated he would have to call. I advised that he was unable to call because of his situation overseas and they became rude again and said they would not help me. What a shame it is that they can take our service men and womens money and keep it without an ounce of sympathy but in the same token expect them to make sure they are taken care of. I will buy my son a set of speakers but it will definitely not come from Best Buy. What has happened to the customer getting what they pay for."

"My problem began when my Sharp TV (purchased from Best Buy) began to exhibit dark spots across the top of the screen. After working with a Sharp representative, they determined that the set was bad and authorized a return for store credit. A couple days later, a representative from Best Buy corporate left me a voicemail with a return authorization number and said that I should call back with any questions. Here’s where my problem began…
When I called Best Buy corporate back with the number I was given in the voicemail, nobody had any idea how to pull the number up in their system (despite talking to three different people). After over 30 min on the phone, I became frustrated that nobody could help, so I decided to visit a local store. When I explained the situation to the BB representatives at the store, they also had no idea how to process the exchange and I spoke with 5 different people before someone claimed to know the answers. I was asked to pick out another TV, which I did, and then we scheduled the pick-up of the old set and the delivery of the new one. This took a total of about an hour. When the scheduled delivery day arrived, I still had not heard from anyone, so I called the store to get an update. When I finally got a representative on the phone, I was told that my order was canceled by BB corporate but they could not tell me why or how to solve the issue. Days later, I still had not heard anything, so I called BB corporate yet again and was transferred to 3 different people before being sent to customer relations (each time having to recap my situation). At this point I was very frustrated with their disorganization and explained my problem yet again. The customer service representative said that she was confused and did not understand why the exchange was canceled, but promised to contact the store, get some answers and call me back within 1.5 hours. 7 hours later, I still had not received a call, so I called the customer relations line again and spoke with another person who I explained the situation to yet again. This rep had zero sympathy for my situation and said that the whole problem has been due to a glitch in their system and that it will be resolved sometime soon, but could not give me a specific date. At this point, I was so fed up with the entire process and said that I’d rather cancel the order and take my business somewhere else. Her response was that I would not be able to get my money back and my only option was to wait longer for an answer (in a very condescending tone).

I still have no resolution on this situation. Best Buy has my money for the difference between my current set and the replacement, but they can’t tell me if or when the order will be completed. They also appear to have no sympathy or understanding of the fact that this whole situation has been EXTREMELY frustrating.
"