"This company has a serious problem with inventory control. When I place an order for in-store pickup, I expect them to have it waiting for me if the store sends out the "Your order is ready for pickup" email. On multiple ocassions now, they have sent out the confirmation email that confirms the order has been allocated and picked from the shelf/stock yet when I get there not a single person can find my items. This problem happens specifically at their Westbury, NY store very often.

The last time I placed an order they had half the order but confirmed the entire order as ready for pickup and when I get there they have no idea where the other half is then realize it was never even picked as the stickers were still sitting at the desk. The associate goes to check inventory and can't find it in stock yet on the website it lists the item as in-stock at that location still. After 25 minutes of waiting, I ask to just switch the color, and NOPE can't do that cause it's a bundle. Can they return and rebuy? NOPE. Instead the best option they gave me was to waste the rest of my lunch hour and drive to another store and get the rest of the order. FANTASTIC CUSTOMER SERVICE RIGHT THERE!

The first time it happened I let it slide, but when they can't find your items after they confirm they're ready for pickup, that store has some serious problems."

"Tried to buy a cellphone from them, but they didn't let me do it! All because I asked what happens if I cancel my plan. Horrible service, another customer lost."

"Despite the terrible reviews best buy has on here - I have received good service from them time and time again"

"Find product on-line.
Call store to find out if they actually have product.
Told 'yes'.
Show up (Victor,NY first, next day, Henrietta, NY)- no product.
TWICE! Two different stores, two days in a row.
"Gee, it says we still have one on our computer."
TWICE! Two different stores, two days in a row - told me the same thing.
So a store that sells computers, has a computer that doesn't let them know what product they have. Nice.
Then the manager(Henrietta,NY) is too busy napping in his cubicle; makes me wait 10 minutes before giving up and leaving?!
Know what a dissatisfied costumer becomes? A former costumer. See ya."

"I purchased a Dell Inspiron 20” Non-Touch all in one desktop computer from a store in Dallas, TX on 7/3/2012. On 7/14/2012, I had to take it back because when I turned the computer on, it would go to a blue screen, but not fully boot up to Windows. At this time, I was able to exchange the original computer for a new one (please note this was an 11 day difference).

On 5/5/2013, I took the replacement computer I received on 7/14/2012 back to the same Best Buy store because the screen was showing too much white. The computer was diagnosed at the store and sent to the Geek Squad service center, where the motherboard was replaced.

On 9/29/2013, I once again had to take the computer in to the same Best Buy store because it would not come on at all. They took it to the back and said that the motherboard would need to be replaced again. However, since the manufacturer’s warranty had run out, they could waive the shipping fee, but it would probably cost me $200-$300 to have it fixed.

I bought an HP computer from WalMart that lasted 8 years with no problems at all. I purchased my new computer from Best Buy with the belief that the products sold there would be at least as good quality, if not better, than WalMart. Long story short, I will not be shopping at Best Buy ever again."

"Really wish I would have bought my dishwasher elsewhere. First headache was just buying the dishwasher. I applied online for their credit card which then linked to my account. I did this to save the 5% they advertised. Sure enough my CC couldn't be used. 7 calls to best buy, fraud dept etc. finally gets this resolved with about an hour of my time invested. The website then says I can get a weekend delivery and that the item is in stock. Now they call me and the delivery will be next weekend. Avoid this company. Wish I would have read the reviews here before buying. I hope I don't have to mess around with returning the dishwasher - looks equally painful from reading the reviews here.

Update: so a week later Best Buy cancels my order! They tell me that Best Buy has discontinued the dishwasher. I just called them back to get more information on what happened. Thinking that the mfg discontinued the dishwasher. No - this is not the case, it is a newer item and Best Buy has simply decided not to carry the item in my area. Yet - it is still possible for me to buy this dishwasher online! Unf*(*Uing believable. I bought the same dishwasher again at Lowes. AVOID BEST BUY AT ALL COSTS FOR APPLIANCES as they will seriously waste your time."

"Horrible "Customer Service" and poor web site information.

Last night the website listed the Nexus 7 I wanted as "available for same day pickup" at a number of stores. The closest to me is a 20 minute drive, but I needed the tablet for the weekend, so I though it was worth the time.

At the store, the product was not available. It took speaking to several store employees before one was willing to go through all the EFFORT to look at a computer screen. It turned out that the website had changed the availability status earlier in the day. My fault for not checking it again for I drove to the store.

I'm a long time customer, and I expected at least a "sorry for your trouble" response from one of the store employees. Didn't happen. In fact they made it very obvious that they could care less.

As the chain slowly goes out of business, there may come a point where they realize that this type of (lack of) service was their own doing. Amazon doesn't need to advertise when Best Buy is so eager to sent customers their way.

This was the last time I will stop into a Best Buy store or purchase from them online."

"Got the new iPhone at bb and have no complaints!"

"Best Buy What Morons!!

Here Best Buy is a struggling retailer; they change credit card providers from Capitol One to CitiBank on Sept 5th & 6th, respectivly and cancel my account. I am one of those that has always paid ahead on my account and subsequently pays it off early. So, did I get this right; let's cancel the accounts of our good paying customers so they can see that we don't want or need their business evan tho we're to the point that we just might have to start closing stores. I got the hint and went elsewhere to buy a new 47" TV and paid cash evan tho I could have used any one of my other 4 credit cards."

" Short story long: I was eyeing some Logitech G930 Wireless Headphones on my FAVORITEST online shop NCIX, they were on sale for $139 (reg $179), I add it to cart and mull it over. By the time I decide to buy it a few days later, the sale is over! Oh well, my bad. I look on BestBuy.ca, and find they have the same set on for $139 as well, with free shipping! Cool Beans! So I picked them up, they arrive quickly - no problems there. Here where it gets crazy: NCIX emails a weekend sale, my headphones for $99! Nice! So I read BB's pricematch policy, they will match online retailers. Great. Now I'm not some super-shrewd shopper who scours the web to price match, in fact, I don't think I've ever done a price match anywhere, but $40 is $40. I phone them up, and tell the woman my story and where to find the item. She pulls it up on screen, and immediately points out that the item states it is "limited quantity" and they can't price match it. I was a little taken aback, as everything on every website, sale or no, states that it is limited quantity. I don't know if that's for the legal department or just marketing to make people want to buy impulsively, but even BestBuy's own website says that on all their items. I asked to be escalated to a supervisor and she stuck to her guns, and let me know in kinder words that my only options were to love it or leave it. I chose to leave it, and drove to the nearest BestBuy to return the item, so that I might purchase it at NCIX for less.

So in short, BestBuy's price match policy is a farce, and you don't have a chance in hell of price matching anyone, ever, because that's how it was designed. I was forced to drive to the store, and return the item. Conveniently, the kids at the store didn't have their heads up their rears and price matched it. But to make me go through the work (I don't have a BestBuy in my city) of driving over there, was pretty crappy.

BestBuy needs to have some customer service training and accountability for their phone reps, and understand that if they want to keep existing (which is doubtful already) in a competitive market, they need to stop giving customers reasons to shop elsewhere.

I will not shop their again because I would rather shop somewhere that takes care of their customers. "

"I bought a DVD player and thought there was a 30 day return policy. There was only a 15 day return policy and when I came to return it on the 19th day, they would not let me return it. They do not care about their customers and I will stick to shopping with B&H, even if I need to wait a little longer."

"Best Buy customer service at Grand Parkway continues to decline. The store is outdated and the bad experiences I have there never cease to amaze me. I just took a student there interested in buying a laptop. They had 15 people there to help the iphone customers while we waited for more than 20 minutes and never did get help. Even after asking at the front of the store and them radioing someone, a customer just walking into the department not waiting at all was greeted by a blue shirt. Went back to the front again and the manager greeted me with excuses. Seems that Best Buy is about the same as Wal-Mart when it comes to customer service these days!!!!"

"The worst customer service I have ever experienced. My parents bought me a TV for my birthday and no one explained Best Buy's strict return policy to them. Not knowing, I tried to exchange the TV a few days after I received it (only 5 days after the 15 day return policy was up) and they would not accept the product for exchange at all. I had the receipt and had never even attempted to use the product but they would not make any exceptions. My parents would not have purchased the TV from best buy if they knew this was going to happen. I will never be shopping here again."

"Mid August I visited a Best Buys store in DC to purchase a Samsung TV. As I am new in town I asked for it to be delivered. Delivery date was scheduled for Labor Day and after questioning the delivery date several times was assured that there would be a delivery on that day. After waiting in, in a new apartment with barely any furniture you can imagine that the TV didn't show up and a phone call at 4pm not only confirmed that there was no deliveries that day but the assistant had not placed my order. So now I was given a new delivery date for the following Monday. The delivery was 2 hours outside the appointed time but on unpacking the TV screen was found to be cracked so I had only sound. On phoning the customer service several times and having the phone disconnect on all occasions I got on the Metro and went to the store. The manager was, apparently "out" so I spoke to someone who was supposed to be in charge. The new delivery date for a replacement was in another 8 days! From ordering to receiving this TV took a total of 29 days. Folks they really cannot be bothered, the moral of this experience is, please think twice before you purchase anything from this company. They are hopeless at customer service. I will never set foot inside this store again."

"First of, how is Best Buy still in business???

I placed an order for a wireless mouse. It was shipped in decent time. When i opened it, the box was cut opened on the side with a knife and something was moving/missing from it. The bottom was opened and retapped back (poorly) with matted scotch tape. Through the clear cover over the mouse, i can see the scatches and dirt inside of it.....I wouldn't be upset if it was a item from cowboom, but we paid of a brand new seal item.....so they wanted up either pay shipping back for exchange or store credit or drive and return/exchange at store provided that they have the same item in stock. I got it in a less than pleasant color so we dont have to drive to the store, this defeat the purchase of online shopping if you still have to drive to the store to fix their mistake..."