""We're sorry, but the order you placed on July 25, 2013 has been canceled because we were unable to verify your information" for an in-store pickup order? I've tried TWO cards. F U Best Buy!!!"

"Today I attempted to return a product that was one day out of their 15 day return policy and they would not budge. I was a customer till today. No wonder they are losing business. Even their corporate would not help. "

"Purchased an iPad nano for running. Great Product!

jess"

"Customer service is a waste of time, as is this store. I ordered three blu-rays. Instead of one of the blu-rays, they sent me a DVD of the ever popular item, Barbie - A Fashion Fairytale. Inside the package, the packing slip indicated it should have been mailed to someone else, although the outside was addressed to me. When I contacted the store, I was told I could bring it in to one of their retail stores. When I said that it was not worth my time to drive 30-45 minutes round trip to do this for a DVD, they asked if there was something else they could help me with. (Wasn't sure what they had helped with so far.) In the end a supervisor offered that instead I could mail it back to them. Frankly if I am going to spend my money on the postage, I would rather send it to the person who ordered it, as presumably there is a little girl there who may not like Gangs of NY. "

"Whew, lots of bad reviews, and here's another. Beware of what you are told by the Pacific Sales (subsidiary of Best Buy) people and what they present to the public at 478 Alakawa St, Honolulu, HI 96817.
1) Retail prices noted on the appliances they sell are inflated.
2) They don't like to answer their phones and will not return calls when you leave a message (interestingly, they never seem busy when you are in the store)
3) Lots of misinformation! Utilities do not do what they tell you they will do, product support policies differ depending on who you speak with (it became apparent after the 5th person I spoke with that they do not want to help once the appliance leaves their floor), as mentioned, pricing is suspicious, they "pretend" to be Best Buy in appearance, e.g. same phones, same signage, etc. but they insist depending on who you speak to they are not Best Buy, etc.
4. Etc.
Very bad experience. Go elsewhere. Not worth your time and the aggravation they will put you through."

"Bought 3 iphone 5 cases for to show my wife on 6/21/13. She didn't like any of them. I was too busy to return it immediately, so I waited a couple of weeks to return it on 7/10/13, was told that their return policy is 15 days and I'm already outside that window, so they can't take the never-been-opened iphone 5 cases I bought 19 days ago."

"Best Buy has the WORST customer service staff I have EVER dealt with. After a simple question I was told "didn't you hear what I said to you?" With the WORST attitude I've ever had. Stay away if you can!

I purchased my cell phone through Best Buy and purchased the protection plan. When something goes wrong with my phone I have to wait at least 10 DAYS to receive a replacement which means 10 days without a working cell phone.

Not to mention when I try and contact Best Buy support, they send me to geek squad. When they can't help me, they send me back to Best Buy support. It's the worst goose chase with the WORST attitudes I've ever spoken to!

They could afford to take a note from Comcast. I know many people that have cancelled their plans and I will be doing the same as soon as possible. Stay away if you can!"

"Wow... So many reviews about how bad Best Buy is...

Here is my perspective...

1.) Their Low Price Guarantee is more of a price match if we feel like it, as they deny frequently because the price match is too low

2.) Employees routinely lie about what their product protection plans cover

3.) Best Buy has reduced their return policy to 15 days, but did nothing to make customers aware of the change, causing problems for customers used to the previous 30 day policy

4.) Best Buy customer service is poor at best.

5.) Their forums are abysmal, where the standard Best Buy response is, "We are sorry.. BUT.... " and then they proceed to give some excuse as to why the customer is screwed.

The non Best Buy responses on the forums are worse, with a seemingly endless supply of former and current employees who do nothing but troll around and basically tell anyone who has a problem that it is their fault. To be direct, they are arrogant and rude. The fact that Best Buy allows their behavior says a lot about how the company does NOT value their customers.

6.) Best Buy's credit practices are technically legal, but like their product protection plans, employees often lie or simply are not transparent about specifics, when when asked.

7.) Best Buy blames all their financial troubles on returns, so now has started using ID to track returns.. While other stores do this, I have seen none do it as staunchly as Best Buy.Lowe's, for example, only tracks returns without a receipt...

Bottom line.... There is no benefit to paying Best Buy's inflated prices. The employees are not knowledgeable or trustworthy, and the customer service is poor."

"I bought a Coby LCD TV online at BestBuy.com. It was a 39" model #TFTV3925. In 6 months, it broke in the middle of watching a movie. The picture just went. Nothing I did fixed it. It was under a year parts warranty. Best Buy and Best Buy.com refused to take it back stating we had to go through the manufacturer. Coby would take it back at $25 per hour to fix it, plus costs to ship it to them and back. They wouldn't tell us how long it would take to fix it, so they had an open ended ticket for a labor charge. They suggested we take it to a TV repair service locally, and they would ship the parts to them. When we called several local TV services, they wouldn't touch it, stating that Coby would never send them the parts. And that it would cost more in labor to fix than it was worth. The TV cost $300. Huge waste of money and time. Don't get scammed. Don't buy anything from Coby electronics or Best Buy. In our experience, they don't stand by their products."

"I recently bought an item through the Westland store. Everyone that I encountered was friendly, professional and very help. The Manager(Melissa)Sales associate(Jessica)_ and Doug another associate. They assisted me on the item wanted and saved me over
$10. Dollars. When the product came in , they informed me it was in two days earlier, than anticipated. I can freely recommend the personnel and this store, for a pleasant experience."

"Best Buy is the worst store I have dealt with. My first bad experience was with a TV I bought on Black Friday. I paid for it and told them I will pick it up later same day. To my surprise, they sold, it again to someone else. They refused to give me anything other than a refund.
Recently, I bought an HP desktop with Windows 8. The computer does not work at all and they refused to accept it back. I only get 800 numbers to call for aggravations."

"Best Buy Has the worst customer service I have ever dealt with in my 40 years of working and dealing with customer Service in the retail arena. It took me over an Hour and a Half thru both the internet and via phone to get a simple answer to this question. I bought two laptops Dec. of 2012 for my two sons. Now one does not work at all and the only paper work I have is my purchase order. Who can I contact to get it fixed? I was passed on and on and the individual who was working through the internet seemed as if I was a bother to here and had no clue of what she was talking about. Then when I called a very nice lady answered only to transfer me to a dial tone. Then when I called back I got the lady from hell who had no professinalism at all and flaat refuse to give me her name or employee ID number so that I could complain to her boss about how rude and unprofessional she was. I did finally get to a professional at Best Buy Corp. and then was forwarded to a customer service problem solving Manager and though she was very professional she had very little to no knowledge on how to deal wityh such a complaint other than agree with me. "THIS IS WHY BEST BUY WILL NOT LAST. THEY HAVE NO CLUE WHAT A CUSTOMER IS OR HOW TO TREAT ONE." I would start looking for work BEST BUY Employees and for those who are hiring if they have Best Buy on thier Job AP throw it away and save yourself alot of time."

"Best Buy is almost unbelievably bad. They have now completely botched two orders. Customer Service hardly ever follows through on promises. And beware - if you ship a return to them you might never get a refund unless you call them to make sure they process the return. Will never order from them again! "

"Ordered an Acer Iconia tablet, model W5101458, which Best Buy listing says keyboard dock is included in two places, and it is even pictured with the dock. I received the tablet with no dock. Best Buy says error on website and refused to send me the keyboard dock, and sent me a return label instead. Now, they expect me to spend my time and money (gas) to drop off at a UPS store. Here we are 24 hours later, and their site is STILL not updated and says dock is included. Best Buy is the WORST."

"Items were a bit pricey but overall it was a great buy. I bought a subwoofer and 2 speakers and they work great."