"Good company for ordering computer parts. I ordered from this company many times before and every times they ship orders very fast (unless item isn't in stock). Like many other companies, they are charging credit card when order is complete instead of charging credit card when shipping."
"The order was processed and shipped quickly. Had a really good price on the product at the time I ordered. Can't ask for more really. A+ experience, I'll be back for sure. "
"Ordered two flash drives from BestDirect on a Wednesday and they got to my door on Friday of the same week - That is faaast service in anyone's language and gives BestDirect a spot on my address book as the people to deal with! Then, as luck would have it both drives failed to meet with my machine's needs and both failed to install - I had no luck with the drives OEM support team and, as I had turfed the Packing I assumed there would be no refund - I was wrong BestDirect said OK to that which to me makes them a number one place to deal with - all at very good prices too!"
"Ordered hard drives, supposed to be "in stock", but after few days they tell me that it's out of stock... Took more than 1 month to get all the drives.
Nevertheless, they sent the one drive they had in stock before the others, free of shipping charges.
Note that they have an incredible customer support. they found a way to compensate me (I didn't even asked for !)"
"Fast Shipping and responses from bestdirect customer service."
"My favorite place to buy:
-Fast shipping.
-Often it's Best price on the market.
-Very nice support"
"I choose the lowest price for my items, 4 of the same cable, and 1 ink and paper set that no where in town had stock of (Toronto).
The first shipment was the 4 of the same item, although only 3 were the correct ones, I informed bestdirect about this situation, an immediate replacement shipment was sent without any more questions, with no action needed on the incorrect item, despite the error( which was wrong packaging, and probably doesn't have anything to do with best direct), here was a chance for me to test out the customer service of bestdirect, and i am very satisfied and filled with confidence with this dealer, as they reply quickly and politely (email) and they have very cheap prices with lots of stock on weird items that some one might need on an odd occasion."
"Not sure where all these negative reviews are coming from. I've been shopping at bestdirect.ca for a number of years now and while some orders have taken longer to ship I usually receive my items in one to two business days, and that's using the free shipping option!. Of course I live in BC so I'm close but I've never had a problem shopping there and I've probably placed around 20 orders in the past three or four years."
"Placed an order with these people Feb 17th for 7 items, web site said all products are in stock and as I am in the Vancouver area I was going to pick up. Feb 25th and still no E:mail that the order is ready, I have ordered product from all over the US and it has never taken this long even with shipping and they wonder why people go across the border to shop. Now I am just hoping my credit card will be refunded."
"I ordered a set of Epson ink--5 hi capacity colour, and 3 regular black. All were marked as IN STOCK. When they were not shipped after 36 hours I contacted them. They replied that the items I ordered ship in 3 to 5 days!
Their response was not rude, but it was most certainly abrupt and uncaring. They seem to think that 5-day shipping can be described as IN STOCK. I suspect they carry little or no inventory, pulling stock from suppliers AFTER they receive an order."
"I ordered a set of SMS headphones on Dec. 30. The item showed 'in stock'; on their website so I presumed shipping would take place within a couple of days (as stated on their site - considering that Jan. 1 was a holiday, I didn't expect shipping until Friday, Jan. 3rd).
I didn't hear from them so I contacted them by email. Irene Law responded quite quickly, apologizing for the delay; we went back and forth a couple of times. She always responded rather quickly and was very professional. I had my doubts and grew a bit concerned when I read some of the other reviews here on ResellerRatings but it turned out, I had nothing to be concerned about.
The headphones were delivered yesterday, 7 business days after I placed the order. Wether or not they actually were in stock at the time of order, I cannot say. Irene did a great job looking after me.
In case your are interested in knowing more about the headphones: I know many people who bought Beats simply because of the hype created around them. The SMS Audio Street on-ear headphones sound at least as good as the Beats; they are better made (higher quality) and much better priced! Do yourself a favour and save you money - get the SMS phones!! I couldn't find a better price than BestDirect. $118 for those and free shipping! Can't beat it.
BestDirect: Sorry for the doubts I had in you guys - job well done!! Just be honest with your customers and you'll avoid all the negative reviews!
W. in Toronto."
"Horrible service. Ordered an item for Christmas on Monday that showed in Stock and 1-2days processing time, which left 4 full business days to ship the item within BC (shipping usually takes 2 days). On Thursday it still had not shipped so I called the customer service and was told the item would ship that day.. Next day still no shipment. Contacted customer service again on Friday and was told that they needed 1-2 days to process then 1-2 days to actually ship the item?? Then it still did not ship on Friday so they couldn't see an issue?? Called Monday, still no shipping, asked if they would bump it up to express and was told it would make no difference?
Good prices but I will NEVER ORDER ANYTHING again, bunch of liars when it comes to their timeframes!
Ended up cancelling the order and driving 200km to buy the item from another store"
"I have spent over $10,000 in past 18 months at best direct. Fastest shipping (I'm in B.C) and lowest prices. Order with confidence!"
"terrible is the only word that describes this company correctly.
I ordered a photo printer from them because they claimed 'in stock'- not because they where cheaper than others- I wanted the thing asap. 4 weeks later, still no printer. No email response either. Luckily I paid through PayPal. They will get me my money back and red flag that company. I will definitely not order from them again. Waste of my time. "
"I REALLY can't understand these whining nagative reviews.
Best direct has GREAT service, GREAT email and phone response times, REALLY GREAT prices, paperwork is FLAWLESS, always been well served buying here. Shipping is SUPER FAST, I've never been more satisfied by an online retailer.
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