"BestBuy PCS sales person answered all questions and arranged shipping with an incredible company, who delivered the TV as scheduled and waited while it was checked for damage (BestBuysPCS gave detailed instructions to determine if the screen was compromised). And, there was a followup call to be sure all went as planned. Excellent service. They made it easy --and one felt safe-- to make such a major electronics purchase online."
"I HAVE PURCHASED SEVERAL TVS FROM THEM AND THEY ALWAYS SHIP ON TIME I PERFECT WORKING CONDITION. YES I DID HAVE TO COVER A INSURANCE CHARGE BUT I STILL SAVED OVER $2,500.00. SO I WILL CONTINUE TO DO BUSINESS WITH THEM ALSO I WILL SEND EVERYBODY THAT I KNOW TO THEM THANKS FOR A GREAT EXPERIENCE."
"Service on the purchase and delivery was great and the product is awesome!!"
"They were very courteous on the phone, and were very accomodating. Held shipment for me until after we returned from travel so as not to miss it."
"Same experience as other buyers. "FREE SHIPPING" isnt really free. Google reviews are also false. I am surprised Google is being taken for a ride as well. I bought a 70 inch TV with Free shipping. Of course they called me back asking to pay for some imaginary insurance (there goes "free" shipping). I told them its bad business practice to do that. Funny thing is this seems to be the practice among most of these sellers selling electronics for better price than amazon only to sneak in charges later on. This way they come on top of Google search. People get duped. BTW this was the second seller who tried to do this to me. "
"This is a cheating company! They have hiding charges!"
"Ordered Sony TV on Web said no shipping, but charged shipping on phone later. TV arrived quickly and satisfactorily. No complaints there. Sold Warranty over the phone but refused to cancel it even before registration. Later ordered Marantz DVD player. Changed full price but sent open box/used. Returned as it came, refunded 60% saying open box."
"Purchase a receiver and I was told that this was brand new but received a refurbished. Also the website says free shipping and handling but the CSR called me and negotiated for processing and charged me $38.00. This company is fraudulent and never buy them anymore."
"Buyer beware!!!!!!!
I purchased a Onkyo HTS9400THX Theater system from BestBuyPCS on May 4th. After 4 days, I was told I have to pay extra shipping to PR, which is over $290 extra on shipping costs. But the fact is they offer free shipping costs when I check out. "
"I purchased this bundle from Exclusive TVs 10 days ago. It was delivered 5 days after I placed my order. The delivery company called on the 2nd day after my order was placed and told me they can deliver it tomorrow(I was truly impressed with the speed) but next day(wendsday) they called and apologised and told me that the tv will be delivered friday. I was a little bit angry and called the Exclusive TVs. But Josh(the sales menager) resolved the problem in a few minutes in the best possible way and made me feel much better(he offered me something extra:))) for my little trobble) and asured that my order will be delivered friday by their truck. The delivery guy(very friendly) came at the sceduled time, lifted my 60" tv to my 3rd floor condo unit(no elivator) by himself(wow!!!), unpacked the box, attached the tv to the base and turned it on in order to make sure it was not demaged. Wow!!! I didn't expect a free white glove delivery. Let me tell you, guys: I'm very impressed and happy with my purchase. I was searching for this 3d tv(Sharp lc60le835u) for about 3 month. Finally found very good deal on Price Grabber(Exclusive TVs) but was was hesitent to order(who knows what could've happened) but finally decided to give it a shot and I'm really happy with my desision. Got one of the best 60" 3d TV on the market for a very low price(they increased the price this week) bundled with 3d blu ray player, 3d glasses and professional hdmi cable. Everything came brand new in a perfect condition. And the servece was exceptionally good( Thank You Exlusive, and, espessially ,Josh). I would highly recommend this company to everybody. Forget about Amazon. Exclusive TVs rules!!!"
"I ordered a Sony BRAVIA XBR46HX929 46" 3D LED LCD Flat Panel HDTV XBR46HX929 today. Recieved a phone call and was told they could expedite shipping for $190. I told them I was ok with waiting the 14 days. Then they tried to sell me insurance. I asked to cancel the order since I felt they were gigging me. I hung up, figuring these guys are trying to sell me up. He called back saying we must have got disconnected. I said, no I hung up to you because you are jacking me around and I would rather not do business with a firm that is trying to sell me up.
He finally relented that they would ship for free but I would have to wait the 14 business days.
I really felt like these guys are trying to add fees. The jury is out right now, however if i get jacked around, I will let American Express deal with these guys. Had I read the reviews prior to placing and order, I would have gone somewhere else.
And the story continues!!!"
"terrible customer service. they don't reply to emails sent. bought a projector. Paul in sales calls me and says that i need this and i need that. i say no but they keep pushing until i say ok i will take the extended warranty. then they send me a refurbished unit not a new one. again i email them customer service and sales and no response. buyer beware. "
" Good pricing for their products. "
"I was extremely pleased with the experience I had with this company. I bought a high end A/V Receiver from them and an extended warranty and had an issue with it. Their after the sale support was the best I have ever experienced from an online seller. They handled everything in a forthright manner and followed through on everthing they said they were going to do within the time expectation set. Their prices were the best I found anywhere for the receiver. Keep up the good work BestBuyPCS (Paul and Andrew)and I will continue to shop with you and recommend you to others!"
"I received a 55 Inch Sony Television "