"All the furniture we’ve purchased has been of excellent quality. The customer service is thorough and thoughtful."
"Loved the information- straight to the point- we already knew what we wanted and they offered us a narrowed variety of options which made our decision easier. "
"Order progress was frequently provided. Product was exactly as ordered. Delivery and installation was excellent and well monitored. Congrats to Drichsen Noble for success!"
"TVStandsOutlet.com removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend TVStandsOutlet.com to my friends and family.
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"My **** furniture is absolutely beautiful and is in perfect condition. Great customer service that communicated with me mostly once a week with updates on delivery. It did take 3 months but this is the times we live in. The delivery team was great and very kind. They knew what they were doing. I appreciate good products and good customer service. It is very hard to find these days! Thank you again Emma Mason and your team!"
"Shayne did a great job of keeping me informed during the process and delivery. "
"Lacing my order with Emma Mason was very easy, I upgraded to white glove delivery. The delivery guys did great. The cabinet is beautiful. "
"I ordered a bedroom set, and my experience was nothing but pleasant. I worked with Mervin Factor. He was helpful throughout the whole process. He made sure I knew every detail of the process. I will definitely order through them again, and make sure to ask for Mervin's help. "
"I purchased a Pulaski curio cabinet in a chocolate-cherry finish as advertised on the website. However, the item I received was a much lighter cherry-colored wood finish than advertised. I contacted customer service and dealt with Mervin, who provided exceptional customer service in helping me to resolve my issue. Mervin was polite and professional throughout the process. He followed up to provide me with status updates and was always quick to respond to my inquiries. My issue was resolved to my satisfaction and I highly recommend using Bedroomfurniturediscounts.com.
Brian
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"My spouse and I wanted a very specific couch and sofa that we feel in love with at a showcase apartment. We searched for two years to find the exact brand and model, which we did, but it was out of my budget. But then I stumbled across the Emma Mason family of discount priced furniture for the exact same brand. We purchase a sofa and love seat for less that the sofa alone was going to cost. I ordered it on 3/6/2023 on line, was told 4 to 6 weeks, and received it today 3/30/2023 which is only 24 days. The White Glove delivery service completed delivery during the agreed upon schedule, the furniture was in perfect condition and they took all of the packaging with them when they left. Special kudos to Carl and Jelica for answering numerous questions, processing the order and coordinating with the delivery firm. I would highly recommend Emma Mason to anyone that wants quality furnishings at a great price."
"I wanted a king-sized bed that matched the set that I already had but unfortunately, they discontinued it everywhere around me. I finally found the bed on EmmaMason and when I ordered it, it did tell me that it was going to be 7 months before I received it. I knew going into it that it was going to take a long time to receive, and it was... The customer service at EmmaMason was absolutely fantastic they really kept me in the loop on when I would receive the bed and I never felt like my order was forgotten about. Tiffy was absolutely amazing and answered all of my questions super-fast! Jade also helped me, and she was wonderful as well! They were both absolutely wonderful. It did take a while but with the consistent updates my experience could not have been better! Thank you EmmaMason and especially Tiffy and Jade for all of their help! "
"I was sceptical about buying two rooms of furniture online, but the savings equaled so much that I thought I would take the chance. To be quite honest, I have never had good experiences with buying larger household items online, UNTIL NOW. Emma Mason Discount Living Rooms and in particular, Drichsen Noble in customer service, have been exceptional. From placing the original order, all the way through delivery, I couldn't have asked for a more pleasurable experience. Not only did they sell the exact furniture pieces I was looking for and sell them at the lowest prices that I would find anywhere, from the local furniture retail stores, all the way through all the discount online furniture dealers, they also followed that up with absolutely awesome customer service. Emma Mason will be my "Go To" furniture dealer from this point on. So happy I found them!!!
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"Jenette Collarte, Resolution Manager made a lasting impression. She is extremely kind, patience and personable. She went above and beyond sending texts and emails, making phone calls ensuring I recieve the most recent updates and progression of my deliveries. She is truly dedicated to her position/job and providing the best customers service experience. Thank you Jenette for making my unforeseen delays more tolerable. You are a true example of professionalism. Wish we had more of you in the world. "
"I ordered a dresser 8 weeks ago and was told then that there was a 4-6 week delivery. DELIVERY, not shipping. It has now been a full 8 weeks since I ordered and I have inquired twice about the fact that the item has yet to ship. I have been given two excuses by the company for why it has yet to ship, however the fact remains that it has yet to ship! I have now spent more than $1300.00 and after 8 weeks the item has yet to ship!"
"Received regular emails & texts keeping me updated on my order status. Delivery was quick and efficient. Everyone I encountered was very professional and personable. Highly recommend this company. Love my furniture too! "