"Purchased a 'wooden' feature light for 460 aud. When it arrived it was plastic painted to look like wood. I explained under Australian law this is not allowed they said I could return it for a 60 percent discount. As they are not based in Australia I had no choice to accept. The item is stuck in customs and required them to release it. They are refusing. It cost me 60 bucks to send it to them. So I'm down 520 now with no resolution in site. Avoid these liars at all cost!!"
"Item took a ridiculously long time to come. It was poorly packaged and not marked as fragile. Broken and dented on arrival with severely torn packaging. We have not taken the product out of the packaging as damage was obvious upon opening one side. Pictures are attached yet they say that they cannot see that the item is damaged "
"If I could give a zero I would. Ordered something & was sent a completely inferior item. To be fair they emailed directly back to me regarding complaint. Offered to give me 35% refund & keep item or return item for full refund but I would have to pay postage. Was quoted £17 to return small package by Royal Mail tracked. So the better of the 2 options was to get refund. Ended up spending a lot of my hard earned money on a useless item that is only fit for bin "
"if i could award negative stars i would - i am near £1000 out of pocket. Ordered 3 identical lights across 2 separate orders. The 2nd order charged £65 more per light as well! The lights have since been reduced back to their original price. Scandalous. All lights are different with bits missing & packaging was so poor that many of the lamps were damaged - poor show. BH now being slow in resolving the problem - STEER CLEAR OF THIS COMPANY."
"Two months plus delivery (from China). Sizes completely wrong for UK consumers. Can only return item if customer pays freight cost to China.
Offered 30% discount to keep item that is no good to me. My advice is to steer clear of this company."
"Sizes for training pants were much too small, despite consulting their sizing table. The pants had very bad quality, the seams started to tear just from trying the pants on.
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"Lies about the shipping status. Tells you to be patient, despite having waited over double the stated shipping time. Refuses to refund money. Stay away. "
"Do not ever use this website. I don't care how much you need it, I don't care how cheap the thing you want is, I don't care if rising sea levels flood the entire earth and this is the only site that sells rafts. I bought a pendant light on here, they sent me a completely different light that didn't even work, then when I tried to get a refund, they told me that they only give refunds once the product is sent back. They told me that the item had to be sent back to China and that I had to pay for the shipping, which would cost more than the refund I would get for the item itself. It was entirely their fault that they sent me a defective INCORRECT item and yet they refused to pay for the return shipping or the refund, and instead suggested that I "give it to a friend or try to sell it on ebay". I repeat, do not ever use this website."
"Avoid this company. I ordered a blue velvet jacket from them in the X-LARGE size, which should have been a 42’ chest. Although the label said it was X-Large, it was certainly not a 42’ chest. It was much too small. When I first contacted the company about this, they initially asked me to take lots of photos of the jacket, which seemed totally unnecessary to me. They then told me they would not refund me. When I persisted they initially offered a 5% refund. With more persistence they offered 10%, then 30%. They then offered me a full refund, minus the original postage, if I returned the item to China. The expense of this would outweigh any benefits. In ongoing correspondence the company has persisted in sending repetitive formulaic messages, without responding to me personally. I feel they are deliberately using delaying tactics to wear me down, so I will give up. I’m left angry and disgusted by them"
"What a fraud of company!!!!
I've placed an order in April and after 6 months waiting I never received it.
Now I have to fight for my refund. 2 months and I still didn't have the money back.
The only thinkg CS know to say is "please be patience"
WHAT A USELESS AND THIEVES!!!! "
"Well i order tiffany lamp for 80 £ then after two weeks of shipping try to found out where is my order. It was delivered week after. Box was bit damaged, but package solid and actual item working for 100%. so i don't say they are best, i been quite scared when i was read review's all over, but they real.... they try... and job is nice. Have Amazon had same review's few years ago?? i thing soo. People who recive items don't bother by write something. Just pised off ones. so am i lucky one? "
"This company is completely fraudulent. What they advertise on their website is all fake and just tricking the online customers.
Not realising that this is a company aboard, I made order of 8 chandeliers with total cost of £1,500.61 which included £400 delivery and plus insurance. After multiple emails chasing the delivery, only few items arrived 2 months later and when I opened up the boxes, I was in complete shock to find that parts were missing, broken and defective/damaged crystals, electric wires ripped! All dangerous cabling (looked liked someone had wired it at home in a garage!).
I immediately took photos and sent it to there ****@****
I made it clear that since the state that the current items are, I don’t even want see the others that are yet to arrive. I asked them for my refund based on my rights and they have completely refused to listen or acknowledge my ask as a consumer.
I sent them photographic evidence and once again they haven’t done anything about it at all.
I’ve so far begged them for my own money £1,500.61 and they have not given me back a penny yet!
My next step is to report them to trading standards and also their local police for committing fraud and taking advantage of me.
These are there company addresses in Hong Kong and Guangdong and their actual company name is Guangzhou Baycheer Network Technology Co.Ltd
UNIT 04, 7/F BRIGHT WAY TOWER NO.33 MONG KOK RD, HONGKONG.
Guangzhou Baycheer Network Technology Co.Ltd . Room 103, Building 1, No.40 Xiayuangang East Main Street Tianhe District, Guangzhou, Guangdong, CHINA.
Please avoid this company at all costs and do not make the mistake I made please guys!
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"I bought a pair of shorts. I used their sizing guide and ordered accordingly. The shorts didn’t fit, and what was sent is NOT what was pictured. I was told that if i used their sizing guide the clothing would fit and the best they would do is to refund 10%! No exchange. No replacement of the garbage that was sent instead of what was ordered. This is a complete bait and switch SCAM. Do NOT buy from them??"
"I wish I could give a MINUS zero star if it were possible!
I ordered an eighteen inch (18») vanity light from this company. On the site it says the light comes in three (3) different sizes. When I tried to place the order I couldn't check a box for the appropriate size that I wanted. I contacted them via chat and asked about that, and I was told to send a note with my order to specify the size I wanted to order!
It took two (2) months for my order to arrive. When I opened the box to my surprise they shipped me a sixteen inch (16) stubby light vs the eighteen inch (18) light that I ordered. When I contacted them about this, it was then I was told that this item only comes in one (1) size!
I contacted them and, their only offer is for me to keep the item at a reduce price or, I HAVE TO PAY TO RETURN THE ITEM TO THEM!
It would appear this company is notorious for the bait and switch tactic. They are falsely advertising their products and then they want to hold the customer liable for it!
DO NOT BUY FROM THIS COMPANY! I REPEAT, DO NOT BUY FROM THIS COMPANY! DO NOT BUY FROM THIS COMPANY
Tip for consumers:
This site is all about BAIT AND SWITCH! They do not take responsibility for their mistakes and want you to pay the cost to return the item to them which is excessive"
"Please NEVER ORDER FROM THIS SCAM COMPANY! I wish I had read reviews prior to purchasing from them. The website description of the light I ordered was completely inaccurate. They made me take photos of every label on the outside of the box and every item inside of the box before admitting they sent the wrong light. Now, they REFUSE TO PROVIDE SHIPPING back to CHINA and told me I am to pay out of pocket for shipping back to them and in addition they will then deduct their original shipping charges from MY REFUND! I advised this was a company error, not a consumer error and they still refuse to provide for the shipping back to them and let me know shipping it back to them would be “very expensive”. This is an absolute JOKE! Customer service is a joke, their website is inaccurate and we have pretty much zero recourse. PLEASE DO NOT ORDER FROM THIS SITE!!!!!!!!!!!!!!!"