"I purchased two pairs of qauter length bottoms ranged in size by 5 inches in waist for same bottoms just different colours asked for money back offered 5% then 20% if I keep the product why should I keep a product that's over 5 inches small in the waist wouldn't give me refund for one pair purchased in June time still arguing now September DO NOT BUY FROM THIS COMPANY !!!!!! "
"they were really an **** team ever I had ordered from them, they couldn,t write or replay to me in any way and they took my money the ir´tems I have orderd was not the same like in the picture and take long to resived to me and by PayPal I had claim to get my money back within one month trying that till today, and they have not answering us so far, and always PayPal write them back but they lie all the time!!!! and I have sent the items back to them and I have paid the shipping bill by my own and that cost me a lot to send it from germany to china, NEVER DEAL WITH THIS **** BAD COMPANY THEY ARE LIARS!!!!"
"I ordered a light fixture from Beautiful Halo. After waiting 2 months for it to arrive I found multiple defects with the product including bubbling and peeling paint. The company refuses to provide me with a refund. They will not even provide a store credit or an address to return the product to. They are a complete scam."
"Spent £90 on a light fitting. Two months later I have nothing to show for that £90 except a string of “customer service” emails telling me to “be patient” and blaming a courier (who has never received the goods) and saying that the courier has “just forgotten to update their system”...
Absolute fraudulent charlatans. Google should be ashamed of giving them a platform from which to trick consumers into giving them cash."
"I ordered 3 light fixtures on June 2, 2020 amounting to almost$1600. As of August 11, the fixtures are nowhere to be found. I chatted with Beautifulhalo at the end of June and they said the items are on a boat, please be patient. I sent them an email the second half of July and they said the items are on the boat please be patient. I said if the items don't arrive by August 2, which would make it 2 months, I would call VISA and file a dispute. So in August I file dispute with VISA. They have a month to respond. I'm so angry I could've ordered the same things from Amazon for a lower price and a lot faster delivery and without any customs charges. This company is a scam. Stay away. This is a quote from their web site: "Your parcel will reach you with lightning speed." Maybe in a different universe!!!! I didn't realize when they told me the package is on the boat, that it was a paddle boat. I asked my bank how could a company still be allowed to charge using VISA and they said if enough people complain eventually they will have their credit card merchant service."
"Ordered a trench coat which cost me $100 a month ago, still haven't received it. When I noticed on my order form 2wks after buying it hadn't even been posted I demanded it be cancelled & to refund my money.
I've emailed them about 6 times now, no responses other than "do not cancel, it will be shipped within 3 days"
I said. No, I want my money refunded now.
Has anyone actually got a refund from them because of their lack of customer service duties?
I really want to know "
"DO NOT ORDER FROM THESE PEOPLE!! Shipping was over a month late. Wouldn't let me cancel my items Told me when I get them to just return them. Guess what? After several emails and tickets back and forth, they won't take them back either. Haven't even been opened!! Originally packages and all!! All the emails are hard-to-read broken, English and end with"please understand". Well, I don't. I am the customer. If I don't want their piece of $#*! items, they should take them back like any other decent company. These guys ****!! WORST SITE EVER!! TheY obviously have NO idea how to provide customer service. They must not plan on being around long."
"I have waited over 2 months for my fan. Now I'm battling with them for my $350 refund. "
"I have just taken delivery of two wall lights - worth over £120 - and have found the following:
- These lights are illegal for the UK and do not meet UK safety regulations.
- The wiring to the transformer is too thin to handle 240v / 5amps of power and risks overheating and catching fire
- Even if the 240v wiring was the correct gauge - it is not correctly insulated (double insulation is required)
- The electrical connectors supplied are not suitable for the UK and risk coming loose.
- There is no 'earth' or 'ground' attached to the metal body - again increasing the risk of electrocution.
- The overall quality is shocking - the paint is chipped along the edges with contamination in the finish.
PLUS: It took over 50 days for the delivery to arrive.
PLUS: They are refusing to give a refund."
"Appalling company. Ordered 2 lights for £217. Were described as wood but were aluminium painted to look like wood. Very cheap looking, no instructions, did not meet UK safety standards. Company expected me to pay for their return but would only refund me the full amount minus their carriage costs. I had no trust that they would give me a refund so I had to keep the lights and accept a 20% refund. I will never buy from China/Hong King again"
"Terrible experience! Unfortunately we placed an order before reading reviews. Shortly after placing the order we looked at reviews and saw so many comments about inferior quality and bad customer service. After looking at their cancellation policy (a full refund if cancellation is requested within 24 hours) we opened a ticket to cancel the order. Initially instead of a cancellation and refund, they simply offered us multiple discounts to take the order. After insisting that it be cancelled they then went quiet for a few days. 3 days after requesting cancellation and no sign of any refund my wife opened a dispute with PayPal (apparently too quickly). BeautifulHalo customer service then said they would not issue the refund unless we closed the dispute. We closed the PayPal dispute just under a month ago. They then started back up with the please take the order and we'll give you a discount. When we insisted we didn't want the order, only a refund the only communication we have had since then is them repeatedly telling us they will not refund until the PayPal case is closed. I have confirmed that the case is in fact closed, have sent them a screenshot confirming that and yet still no refund. Finally today I contacted the credit card company we used to pay the PayPal amount and they refunded the money. We cancelled our order following their instructions over five weeks ago but still seemed to be no closer to receiving a refund from BeatifulHalo. They seem to be complete crooks. Stay as far away as possible. I hope they go out of business soon. They don't deserve to have an online presence with such bad customer service."
" Ordered 2 tops. One came after 6 weeks and I'm still waiting for the other one. When you contact them they keep you hanging on then say it's on its way. Tried to return first top and get a refund but they kept saying why doesn't it fit? Did you look at size chart etc? Useless, would not order from these again."
"terrible customer service. Ordered $60+ back in March. Nothing received its late June. Response is please wait."
"I wish I had read all the reviews before losing my money with these people. They take your money and never ship any goods. They are a chinese scam so stay as far away as you can."
"BEWARE! Been over a month - Still only received 1 unit of my 2 unit order. No phone number, no email address - I am so stupid for doing business with this company. No instructions inside unit. They shipped it ON A BOAT!!!! that was never presented up front!
Ticket #126781
Ticket Status:Processing
Ticket ID:126781
Order Number:1452319
Order Date:May 02,2020
From: Marilyn Hutton May 11,2020 11:26 AM
Subject: Have not received order
Why hasn't my order shipped yet? Your tracking info provided is not real - has not moved at all (see attached image) - please advise ASAP before I contact my credit card company. I need to hear from you within 2 days.
From: Customer Services May 13,2020 10:33 AM
Dear customer,
As we check, your order was shipped out
By sea.
It's on the boat, and it will exchange to FedEx or UPS when it arrives in US.
The tracking information will be updated when it arrives in US as well.
Please kindly wait for it.
Have a nice day.
Regards,
Vecchio
From: May 13,2020 02:46 PM
by a boat?
i cant wait for a boat - cancel my order now please
From: Customer Services May 15,2020 03:57 AM
Dear customer,
Sorry for that, as checked, your package is still on the way, please kindly wait, many thanks.
The order can't cancel as it was shipped according to our site policy, hope you can understand.
Regards,
From:
May 31,2020 03:26 AM
payment cancelled with PayPal
From: Customer Services June 02,2020 01:26 AM
Dear customer,
As we check, your order was shipped out
By sea.
It's on the boat, and it will exchange to FedEx or UPS when it arrives in US.
The tracking information will be updated when it arrives in US as well.
Close the case please.
Have a nice day.
Regards,
Vecchio
From:
June 09,2020 11:51 PM
Only one light has been delivered June 6 - over 1 month from order date. Where's the other one? I have committed to make it my life's mission for 1000 bad reviews for your company - my customer has cancelled their order - Lost $100's of dollars because of you"