""The ordering and check out was easy to use; our couch showed up very promptly (sooner then the shipping info said). The box was very thoroughly put together with plenty of support to protect from damage. There wasn't even a dent on the box. The shipping company was great as well. The driver assisted me with getting it into our living room and making sure nothing was damage. Over all 5 stares and I look forward to doing business with you guys in the future. Thanks!!!""
"Arrived quickly and was well packaged."
"Really happy with this striking and comfortable chair! It's a perfect quality reading chair (and accent piece!) for my living space.
Ordering and delivery were smooth as usual with Article. Great customer support!"
"I purchased the Dot dining chairs and I am beyond pleased. Not only are they ergonomic and super comfortable, but they provide the mid-century flair and splash of color I wanted for my outdoor dining area, and they survived the past year of crazy Texas weather ranging from below zero to 100 degrees without wear! "
"They have been great to work with and I love every piece that I have gotten from them. Very scary to buy furniture and never having seen it in person. No regrets here!"
"Purchased a 8 seater Seno Walnut dining table from Article for our new home and have been super happy with the product so far. White glove delivery was awesome, every guest has appreciated the modern look and the quality of the dining table. We are about to purchase a matching dining bench for this from article too soon as it becomes available. "
"Ordered some great barstools from them. Excellent quality abs great delivery. "
"From the easy ordering, quick delivery, easy to follow instructions on assembly a great first time experience."
"Seamless ordering process, from order through to delivery. Table looks great; as advertised. I would recommend it!"
"I ordered this beautiful sofa in March 2020, and it is the most comfortable sofa I have ever owned! I ordered the Sven sofa in grass green, and it is so beautiful! Unfortunately one of my grandchildren decided to spill some thing on it, and I think I made the stain worse by trying to clean it. I called Customer service and spoke to Ariel, and she was more than helpful! I ordered a brand new cushion, when I thought I was going to have to get rid of my entire sofa, or buy a whole new sofa! I love their furniture and I will obviously buy from them in the future"
"Beautiful furniture! Thanks"
"They LITTERALLY LEFT THE COUCH RIGHT OUTSIDE MY APARTMENT DOOR. They buzzed up to deliver my couch - I'm thinking GREAT the couch that's been delayed multiple times is finally here!
30 minutes goes by and I'm thinking that's a really long elevator ride. So i decide to see i can go downstairs to check up on them. Sure enough they left a MASSIVE box in front of my door that not even capable of fitting into my apartment. How the heck do you expect a single person to get this into their door? what kind of customer service is this? My suggestion to any person purchasing from article is to stay FAR AWAY DO NOT BUY ANYTHING FROM THEM. They do not have any from of customer service. GO with a box store who will actually come to your place and deliver into your unit. Who the hell leave a 2400 couch in the middle of a hallway?
I'm lucky i managed to knock on peoples apartments DURING COVID and put peoples lives in danger offered them 100 dollars to help bring the couch into my apartment. THANK ARTICLE!
DO NOT BUY FROM ARTICLE YOU HAVE ALL BEEN WARNED.
"
"Pouf was trendy and made of quality materials. It's been beaten up quite a bit but used daily. Highly recommend this company!!!"
"I purchased the Sitka Sofa in grey - absolutely beautiful! Extremely heavy, well built and perfectly designed. So modern and extremely comfortable. You don't sink in like most sofas. This Sitka Sofa is so perfect because it gives you the look of a modern sofa, with deep seats and yet the entire sofa is so well made and soft looking. AND the delivery went great. I received the sofa within 3 days of purchase, thanks to Sheldon! Wow! I can't say enough about this sofa and Article. I wish they had a matching chair to this Sitka sofa but they don't but I'll figure something out. Highly recommend! Will definitely purchase from Article again! I am so happy!!! Thank you! "
"Buying a furniture online can feel like a gamble sometimes, but fortunately my twin sister had bought two Article sofas and I was able to see hers in person. Our Sven sofa is so gorgeous, the color is very rich and it makes our space really look finished. Delivery was very smooth and professional. I appreciate the styrofoam free packaging as well! "
"We choose to shop in an article and we are constantly impressed with the nature of goods. The quality is not only awesome, but it looks fantastic and is also very practical."
A rep from Article, Article, has responded:
“Hello Daniel,
Thank you for sharing your feedback and experience. We sincerely apologize for any inconvenience caused during your delivery, and want to assure you that we do take this feedback very seriously.
We introduced Contactless Delivery in March 2020 as our default shipping option to help ensure the health and safety of our customers, our team, and the broader community, which you can read more about here: https://www.article.com/delivery. As part of that, we’ve temporarily disabled in-room delivery options to ensure our teams and delivery partners can maintain a social distance during your delivery. While we understand that these limitations can be inconvenient, this decision was made in the interest of our customers’ safety, and we do our best to ensure that this information is visible prior to placing your order so that our customers can make accommodations as needed. We appreciate that you may not have been aware of this prior to receiving your delivery, and for this we are sorry.
We’ve followed up with you directly to see what we could do to turn this experience around for you. We’ve gone ahead and applied a store credit to your account that you can use towards any future purchase. You can view your credits at any time by logging into your Article account with the email on your original order: https://www.article.com/login. This credit is ready to use towards any future purchase with Article, and will never expire. We’ve also provided a complimentary discount to your order which has been refunded back to your original payment method to make up for the inconvenience; this should appear on your statement within 10 business days. We hope we’re able to resolve this to your satisfaction and that in the future we’re able to provide you with a remarkably better experience.
Thank you again for providing your feedback, and we’re glad to hear you love your new sofa. If there is anything else that we can help with, please let us know — we’re happy to help.
Thank you,
Jen
Customer Care Supervisor
Article”