""The ordering and check out was easy to use; our couch showed up very promptly (sooner then the shipping info said). The box was very thoroughly put together with plenty of support to protect from damage. There wasn't even a dent on the box. The shipping company was great as well. The driver assisted me with getting it into our living room and making sure nothing was damage. Over all 5 stares and I look forward to doing business with you guys in the future. Thanks!!!""
"We received this sofa a month ago and we absolutely love it ! The assembly was super easy and just two of us were able to manage the entire assembly in 10 minutes. The packaging was remarkable and the delivery guys were nice and dropped the package inside the door up[on request. The couch is so comfortable that we like to spend most of our time here. We also love the fact that the looks are not compromised with the comfort. It has a unique look and we cannot stop praising this product. Highly recommended for some who wants comfort and a modern design sofa. I have attached a photo of our living room (decor in progress)"
"While ordering online bring some me anxiety, Article delivered more than once. I had to trust their reviews and quality when I ordered my couch. And then my island stools... then an additional ottoman... communication on delivery was great, packaging was superb, quality was high, and then when I had an issue with my stools they delivered . No hassle.. just pure listening to my issue , proving with a video and prompt response they replaced all of them. I will consider trusting them in the future . "
"The people who delivered my sofa were not wearing masks. They were nice but I felt very unsafe due to the lack of COVID-19 precautions. I would not recommend ordering from Article if there is a high-risk person in your household or you are being cautious about COVID-19. Disappointing. "
"I must admit I had some hesitations ordering the Charme sofa without being able to see it in person, but I am so glad I purchased it! The sofa is perfect and even better than I anticipated. The quality is amazing. "
"The company has excellent and responsive customer service. The products are all high quality and I feel comforable making purchases here since I know the items are top notch"
"This shipped very quickly, the quality of the light is awesome and it puts off a beautiful glow. The design of the gold lamp puts off almost a sparkling shadow on the walls when all the other lights are off in the room. "
"Great looking pieces, great quality for the price! Have always had good experiences with their customer service and experience. "
"Smooth sailing on a walnut bed"
"Love the chair I ordered. Delivery service was exceptional!"
"Article was so easy to work with. I had questions about my shipping time and they not only gave me a discount because of the wait but they worked quickly to get me things as soon as possible. I love the products as well - so high quality. "
"Love the furniture and looks beautiful in person, but there were a couple of delays in shipping and then one of the chairs had a leg that was scratched up. They were quick to take care of it though when I brought up the issue. Thanks Article for the new dining chairs! "
"I am thrilled with the beautiful sofa I purchased from Article. The quality is high end, the shipping proved to be very well done, and the packing box arrived in good shape and was very sturdy.
The sofa itself was in pristine condition and I did the unboxing myself, then screwed on the legs in less than 10 minutes. It couldn't have been easier.
This sofa has the promised clean lines, excellent support, and abundant seat depth. The price was surprisingly affordable.
It is very comfortable and I am sure it will be a wonderful addition to my home for years to come. "
"Super fast shipping, and when the cushions arrived they fit my kitchen chairs perfectly, were cushier than I thought they would be, super soft, and look great! They were pricy but definitely worth it!"
"Article's customer service, punctual and courteous delivery service, and most of all, the the quality of the furniture were all excellent! Looking forward to receiving my next order from Article in a few weeks. "
"The whole experience of working with ARTICLE as their client is awesome. The products are beautiful and streamlined, and the customer service is awesome. The Scindo Black Nesting Table is my third furniture item from them."
A rep from Article, Article, has responded:
“Hi Sheila,
Thank you very much for taking the time to provide feedback and insight on your recent delivery. The health and safety of our customers, our team and the broader community is our main priority. We’re sincerely sorry to hear that your delivery experience did not meet our standards for safety.
We’re glad you were able to connect with our team to discuss your feedback directly, and want to apologize that the experience did not meet our expectations or the level of standards we’ve set. We are reviewing this case with our delivery partner to ensure necessary safety precautions are followed moving forward. Feedback on your experience is extremely helpful and appreciated in recognizing where we can continue to improve our services, as above all else, we want our customers to purchase with the confidence of knowing that health and safety is our main priority.
During these times, our default delivery option is Contactless Delivery, which was introduced to ensure our team and delivery partners keep a safe six-foot social distance during the delivery experience and includes extra precautions in accordance with the health and hygiene practices recommended by health authorities — as mentioned here https://www.article.com/help-center/covid#contactless-delivery. We’re truly sorry this wasn’t the case with your order.
Thank you again for taking the time to provide your feedback, which we will use to help improve our product and service in future. Please don’t hesitate to reach out to us if there are any further questions or concerns we can help you with.
Thank you,
Jen
Customer Service Supervisor
Article ”