""The ordering and check out was easy to use; our couch showed up very promptly (sooner then the shipping info said). The box was very thoroughly put together with plenty of support to protect from damage. There wasn't even a dent on the box. The shipping company was great as well. The driver assisted me with getting it into our living room and making sure nothing was damage. Over all 5 stares and I look forward to doing business with you guys in the future. Thanks!!!""
"We recently purchase new home and we are fully committed to furnish the whole house with furniture from Article. Be sure they will stand by their product service after sales which is rear in the business now a days. Thanks Article we wish you all the success in the world Y'all Are Rock Stars."
"Article is wonderful to work with. This was my third purchase and I will make more. The products are as promised and customer service is amongst the best. Article has my vote of confidence the whole way."
"Ordered a outdoor table and chairs. They were exactly as pictured online. Great customer service and love the modern look of the furniture. Looks awesome and wasn’t super expensive."
"It was almost too easy to order from Article. Everything comes packaged with care and assembly is straightforward (Armchair and ottoman). Couldn't be happier! "
"I discovered Article last year and so far have had a great experience with them . Ordered outdoor furniture last year. Was nervous not to see it in person but have to admit quality and comfort was so good, I decided to add more pieces to my collection this year. Their customer service is great too. They spend time with you on the phone or by chat with the million questions I had. They even sent me swatches. Delivery was quick. Last year I paid for them to set up. This year (due to Covid), I had to set up myself. Way easier than I thought it would be (wish I hadn't spent the money last year for them to setup). "
"Great overall process. High quality furniture and great customer service."
"The Envelo dressers are hands down gorgeous! Pictures online are beautiful but it’s even better in person! Perfect for my sons nursery - masculine and modern - everything I had hoped for!
Delivery was fast, even after I had to change the date due to COVID-19. Customer service was polite and extremely helpful and understanding. "
"I love my new sofa from Article. It is stylish and modern but fits in great with my farmhouse style. The dark wood legs are gorgeous and the white fabric has flecks of grey in it. Super cute!!"
"I made several purchases with Article for my new apartment.
Everything arrived on time- the delivery guys were friendly and everything was better quality than expected!
I will definitely buy from Article again, beautiful products. "
"Had a wonderful experience with Article. Couch is gorgeous as will priced. Super comfortable and exactly as shown in the pictures. Delivery was fast and easy! Will shop with Article I’m the future after this experience. "
"Don't purchase a sofa from here. Although they look nice, they are not made to last. Sadly, the quality is poor. I have included a photo of my SVEN sofa after 8 months- keep in mind only my husband and I live in our household! When I emailed in for support they said I should purchase a fabric shaver to fix it. I had actually already used a fabric shaver, but the sofa still looked terrible. For thousands of dollars I would expect better quality and better customer service."
"Top notch quality and service. We love our leather couch, and the delivery was seamless! You can just tell that Article is a quality company."
"I ordered my blueberry colored chair during the weird time that is now (COVID-19), so I expected shipping to take a loooong time. It was actually pretty quick! It was easy to track the progress of it as well. The chair itself is perfect too. It's our first real nice piece of furniture we've purchased since moving into our home. We got it as a reading chair and it's just so comfy and a wonderful size. It's stylish too; it makes us look classy!"
"I am so happy I purchased my dining chairs from Article. Delivery was quick and the chairs are incredibly comfortable. Really great quality products. "
"Article is fantastic. Reasonable prices and quick delivery of great furniture."
A rep from Article, articlechase, has responded:
“Hi Elisa,
We’re sorry to hear about your experience and want to find the right solution for you. Our team has reached out to share a few options, and we’re more than happy to offer you a full exchange for another sofa of the same value, covering a portion of the difference if you decide on something that is a greater value — we want you to find an option that you’ll enjoy for years to come.
I also want to assure you that we had the best intentions by sharing information with you on how to care for upholstered sofas with a fabric shaver. Pilling often occurs during the first couple of months of use on upholstered sofas because loose fibers have a natural tendency to move, and due to friction, cause pilling. This is especially true for styles with a loose weave. We understand that this is not ideal, and while a fabric shaver is an excellent way to care and maintain your sofa and keep it looking new, it was not something you had anticipated.
Our team made a few recommendations of sofa styles that have a tighter weave that are less prone to pilling that we think you might be happy with. I know you’ve narrowed down your choices, and I sincerely hope we’re able to get you a new sofa and resolve this to your satisfaction.
Best,
Chase
”