""The ordering and check out was easy to use; our couch showed up very promptly (sooner then the shipping info said). The box was very thoroughly put together with plenty of support to protect from damage. There wasn't even a dent on the box. The shipping company was great as well. The driver assisted me with getting it into our living room and making sure nothing was damage. Over all 5 stares and I look forward to doing business with you guys in the future. Thanks!!!""
"We LOVE these stools. They are gorgeous. They are sturdy, well made, and ridiculously comfortable for a bar stool. You get what you pay for, the wood work on the back of the chair and the legs is beautiful. The leather seems to be of excellent quality. The swivel on the chair is smooth and you get a full rotation. The height is perfect for counter top and there are two options for foot rest (rungs at two different heights dependent on which way you set the chair forward) which is great for tall or short legs!"
"I ordered from Article for the first time, and it was exactly what I was expecting. Ordered, shipped and delivered, no complications or issues. Very thankful! "
"Great customer service, shipping was very quick AND assembly was just as easy as stated."
"We love our mirror! Next up is the entry bench."
"Due to CV 19 we couldn’t return the chair but were offered a mighty refund to keep it. Our tween loved it, so bonus for him! But really, it was the equanimity shown by the Article representative through emails and negotiation that totally impressed us. Every customer service encounter we have had with ArtIcle has been top notch...always very kind and personal. A rare thing. Thank you!""
"I had the best experience with Article! All delivered on time and super great quality!"
"Loved the quick delivery. Very comfortable!"
"Love the chairs but was very frustrated with customer service. I'm not sure I'll place another order."
"Samples swatches were delivered promptly, we made our decision within an hour of receiving them. I'd misunderstood how to apply a discount code through a podcast and the chat representative applied it after the fact with no hassle. The delivery team maintained social distancing and brought the item right to my doorstep. I'll gladly order in the future and am already recommending Article to friends and family! "
"I first ordered swatches to make sure the color would be right. They came the next day, and the customer service team was great!
My couch came very quickly and was easy to assemble! If you’re worried that this couch will not be comfy, stop worrying. This is the most comfortable couch we have owned. I’ll never order from anywhere else!"
"I needed an office chair that was affordable and stylish and I found exactly that with article. "
"Absolutely love our new furniture. The delivery guys were amazing and put it all together for us (since it was outside). Just wish we got our furniture covers at the same time. Can't wait to get the rest of our stuff. Customer service is also incredible."
"Before purchasing, I reached out with a question that was promptly answered by the customer service team. The piece I purchase is very high quality and perfect for my space. I am impressed with the quality for the price!"
"Ordering couches during a pandemic means you can actually go see the thing you are about to drop thousands of dollars on. That can be terrifying. But after seeing velvet couches all over instagram and comparing cost I bought 2 couches and a matching ottoman from Article. They have the style and best price when I did my cost comparison. I cannot say enough about how great their customer service is. I was able to quickly chat with a real person ( yes, I said a real person) on a Sunday afternoon. I was able to get a COI for my apartment building so they could deliver the couches in a day. I am so happy with the quality of the couches and ottoman and really happy to be an Article customer. I would easily order from Article again "
"Love the chair, it is exactly as pictured. Came assembled and was delivered in less than a week. Solid quality for the price. Very impressed and will be purchasing again from article."
A rep from Article, articleimogen, has responded:
“Hi Martha,
We’re glad to hear you’re enjoying your chairs, but truly sorry to hear about your customer service experience — it seems like we missed the mark here. We’d love the opportunity to make it right for you.
We understand that you were able to connect with one of our team members to discuss the issue you had with your store credit. It seems there was a glitch on our end which would normally trigger our team to add a store credit to your account.
To resolve this, we’ve applied the credit owing to your account, along with an additional credit amount as a thank you for your patience. The next time you’re ready to place an order, simply login to your account and you'll see the credit directly on the checkout page, ready to apply.
We’re sorry that this experience was less than ideal, and hope we were able to resolve this to your satisfaction. As always, we’ll share this feedback with the team and use it to improve our experience.
All the best,
Imogen
Customer Care Supervisor
”