""The ordering and check out was easy to use; our couch showed up very promptly (sooner then the shipping info said). The box was very thoroughly put together with plenty of support to protect from damage. There wasn't even a dent on the box. The shipping company was great as well. The driver assisted me with getting it into our living room and making sure nothing was damage. Over all 5 stares and I look forward to doing business with you guys in the future. Thanks!!!""
"Super smooth ordering process and excellent communication, so delivery was a breeze!"
"We love ordering from Article because we know we can't go wrong - everything we order will be high-quality, minimalist, and stylish. When we bought a new home a year ago, we turned to Article to outfit pretty much our whole house. Our favorite items are the Amoeba coffee table (goes perfectly with a sectional), the Savis Mist dining chairs (we've gotten SO many compliments on them), and the beautiful Seno dining table. Save yourself the time scrolling through endless pages of knockoffs - just go with Article to get a curated look at the best stuff at reasonable prices. Love Article!!!"
"I was impressed with how the Article Team coordinated and communicated around in-home delivery. The allowed me to select my delivery window, provided me with details on what that would look like in light of COVID 19 concerns, and executed the delivery flawlessly and professionally. The furniture products were attractive and good value."
"So thrilled to find a company selling good-looking and affordable furniture. The color of my new chair is unique and the style is classic. Quality is top-notch too! I’m an Article fan for life. "
"Ordered an entryway bench with storage. Very quick shipping, lots of communication about status along the way, friendly delivery people. Lots of packing material (mostly cardboard and tape), but that meant that the piece was undamaged and looked great."
"I ordered the Arvo White Floor Lamp from Article and couldn't be happier with it. The shipping was super fast and it arrived in perfect condition. Setting it up was super easy and it looks so good in my smaller space. I was torn between this one and a more expensive lamp from CB2 and I definitely think I made the right call! "
"I purchased the Soma sofa bed for a guest room and had it delivered via contact less delivery to my front porch. After unboxing the sofa we realized it would not fit through our narrow door opening and long hall leading to the intended room. I immediately called Article within hours and advised the new sofa would not work in my space and they refused any return due to new Covid guidelines. This temporary restricted return policy was not made clear at time order was made online and now I am stuck dealing with a sofa that does not fit my space. No longer a fan of Article!"
"From online experience to ads on podcasts and a referral from a friend. I got the experience a and more. Professional interactions that ensure you will be home. Great delivery and packaging protected the chair. The chair is great quality and just as advertised hardwood and well built"
"The ottoman and couch came so fast! I love the color and how they are easy to assemble! "
"Beautiful sofa - enjoyable online experience - on time delivery - no suprises"
"Delivery was on time and the stuff looks great."
"My couch from Article is of great quality - very comfy and the weave of the fabric is beautiful! Unlike many other furniture companies I have recently dealt with, the service at Article was very accommodating. They were able to hold my shipment until I was ready to receive it in my new home with no trouble. Thanks Article! "
"The pieces arrived on time and were delivered to the inside of our garage. I was a little concerned about putting the pieces together, given that in-home delivery is not an option during the pandemic. Luckily, it was very easy. The furniture is beautiful and very well made. I would definitely recommend purchasing from Article."
"Website is easy to use; love that they offer financing through Affirm; delivery was fast; and most importantly, the quality of the items we ordered exceeded our expectation! We will continue to shop with Article :)"
"It looks so expensive and pretty! Amazing quality "
A rep from Article, article.janelle, has responded:
“Hi Rocky,
Thank you for taking the time to share your experience with us as it is valuable feedback for our team. We understand that your experience was less than ideal, and are sincerely sorry for any inconvenience we may have caused.
Due to the uncertainty of COVID-19, we've temporarily adjusted our shipping and delivery services to ensure the health and safety of our customers, our team and the broader community. We're now shipping with Contactless Delivery and there are instances where returns and exchange pick-up are not able to be conducted because we cannot ensure a six-foot social distance is maintained during the pick up process. In the case that we’re unable to execute a return or exchange, we’re working with customers to come up with the best alternative solution.
We’ve noted the adjustment to these services on our returns page, as well as the information page for how we’re handling COVID-19 (https://www.article.com/covid-19). With the situation evolving rapidly, we’re doing our best to make operational changes that keep everyone safe right now.
We’re glad you were able to connect with one of our agents and find a solution to make this right for you since we didn’t quite nail it the first time around. We’ve issued a full refund for the sofa bed which has been processed and will be posted within 5-10 business days, and have discussed solutions with you to remove the item from your space.
A $100 credit has also been applied to your account to use towards a future purchase. We’d love to help you find an option that fits in your space, so please don’t hesitate to get in touch with us.
We’re sorry that this experience wasn’t what you expected, and we do hope that we’re able to provide a remarkably better experience next time. Also, we want to assure you that your feedback has been shared with the team and will be used to improve our experience.
Best,
Janelle ”