"Ordered item online on 11/29/16 and it's suppose to be delivered within a week, 2 weeks later item still was "underway", I called customer support to find out what happened and they been useless, best they can do is cancel my order, return money and even after that I'm having trouble, because they didn't return me full amount... Support is awful!"
"First off as we all know their products ****! After replacing the same phone for the 5th time in one year I came across one which had a terrible mother board I was on my phone then all the sudden pitch black. I took it to a few different places that's how I figured out it was the mother board they suggested I take it to Apple and that's exactly what I did. I made an app that for 6 they didn't take me until 6:50 after being told 10 more minutes 3 times it was not 10 minutes. I was approached finally by a worker and told me that it was physical damage and it was just my screen OK hahaha have I find that funny because if it was my screen shouldn't all those cell phone fixing companies have fixed my screen? I asked to speak with a manager the manager told me the scratch at the back of my phone was causing the problem. ? Excuse me? I corrected her and she told me that they are technicians. Technicians? My friend has a job at Apple and he's not a technician nor did he study so you can fck ff with your were "professional technicians". I have already gotten a new galaxy 7 edge before I went to Apple because I knew I never wanted to touch anything of apples products I just wanted my contacts back so I wanted them to fix my phone. And that's exactly what did not end up happening. Terrible customer service! Terrible products! I will never enter an apple store again. Waste of my time and money not to mention the only apple store in my city is 30 min away from me. I don't even want to think about the fact that I drove 30 min there and back for such a terrible let company like Apple. "
"if you happened to go to apple shop there are plenty staff to sell you as many stuff as you wish to buy but if you have issues with your phone there won't be any one to help even i request that the back up is not a issue
i had to make two trips but the young man wasn't helpful even when I arrived the store 3 pm and he is refusing me a service due lot enquiries but there were no one there bear in mind between 3 and 9 pm you could built a whole computer
my son like laptop for Christmas but i promised you it won't be apple
plus i have two iPad apple /apple mac and apple iPhone and i watch that i will gradually get read of as i can afford it and don't put up with this sort of attitude"
"They have ZERO customer service at their online store.
If they weren't so monopolized, I'd never choose apple.
They need to care about their customers."
"after being an iphone fan since iphone 2 , not its time to change and try something else .i had this iphone 6 for almost 7 months i always update it with the latest ios .
last update which was i believe 9.3.1 i had an issue with the iphone the finger print didn't work at all before the 9.3 it was running great . and today i was hoping the update will fix this last issue and guess what i woke up on the iphone showing the itune logo and asking to be connected to itunes, so i did and after contacting the apple support and 4 hours of waiting hoping for it to be back online i'm stuck on the itunes logo i try 3-4 computers
nothing happened so i guess i'm going to give this garbage phone away and buy new one but this time i will make sure its not apple ........"
"Apple's iTunes - DO NOT GIVE THEM YOUR CREDIT CARD NUMBER!!!! I've had over $75.00 in fraudulent charges on my account and support has done nothing but send me emails telling me how to review the charges. Hysterical since I know how to do that but they obviously they don't. I've notified the credit card company to not accept any more charges from them. They have now sent me emails stating they can't charge my account and therefore I can't download updates to the current apps. I've turned this over to my attorney and will be seeking fees, resititution and fraud charges against them. My contract on this Apple phone runs out in September and I will pay off what's owed on the iPad Pro and sell it to get off it's contract. I will never again use APPLE or its products again."
"I have been using Mac products for years, primarily because the hardware was more reliable and I spend a lot of time using a workstation.
Recently I have begun to see Apple just ins't what it used to be.
My most recent problem came with their new Apple Music. I signed up for the free trial, but soon discovered it won't work with older hardware, and they haven't come out with a new workstation in years...
Then I discovered they had been charging me $10 a month even though I never used it and they never warned me it wouldn't work on some of their own devices!!!
It was a huge hassle getting a refund, and now iTunes won't accept the credit card --all because they bungled their Apple Music offering.
I saw this same kind of pattern once in a hardware chain that stopped bothering about its customers. It soon went out of business, replaced by one that would.
Apple execs take note!"
"Ordered a refurbished ipad mini2, they promise that I should be able to pick it up in the store within a week. Don't believe. It's not been 10 days and it still hasn't even shipped to the store. They are "promising" that I should be there in three days, which would make it 13 days from I ordered it. I barely even remember that I have one coming.... ridiculous. I chatted with a representative yesterday, and I don't really know what to say when he told I'm "awesome" since I gave him the details he needed.... really, "awesome"? I felt less like that and more like and idiot for taking their original promise of quick delivery seriously. Two days if you ship to home..."
"good company, i am a apple fan. Have purchased a iphone and a ipad mini 2.
"
"Very helpful. They knew everything that needed to be done! Couldn't have been easier!"
"I've only had the best experience at the Apple Store in Freehold New Jersey. Because you make your appointment, you're treated special. My recent experience was a iphone that was out of warranty but had an unusual problem. I talk to customer service Apple corporate. When I went to the store they replaced my iPhone with a new one, no questions asked, and even replaced an adapter that was out of replacement Time. Great job!"
"Apple is great in general but I love ordering things online! My items are always shipped by the next business day. Items are also in perfect condition "
"I bought a iPad air in December of 2013. Generally no problem. This week I attempted to update as per Apple and it froze. I took it to the apple store in Sherway Gardens and could not repair it and they asked me to buy a new unit. Anyone else had a the same problem with an update ?"
"It's sad a great company had bad extention as partners. I visit Peach Mac or something like this and I gave them my borken Iphone6. they told me 3-6 days the process and 13 days later I call and call and call to see what happen. At the end they did not fix my cell, they said Apple decide to replace it. Why? Was only broken. I am not so happy with Apple because I wrote them asking and nothing back from them"
"This is my first review but just had to vent my frustration with the process. I have had my phone a total of 10 days. After two days going back and forth with the apple tech support team. I'm left with a $29 dollar fee after being sold a defective phone. "