"Amazon NEVER gives purchase details in their emails. This drives me crazy. You have to go searching through their website to finally find out what it is you ordered. Their emails merely state the order number. Like I'm supposed to know what that translates Into. It is so annoying. And to make matters worse, when you look at the list of your orders that shows photos of your purchases, there is no order number listed!! You have to dig down into each individual link to find the order number! Every other seller on the planet describes the purchase with the order number in every email they send you. You should never have one without the other in any correspondence. It's a maintenance nightmare. I've been weening off Amazon for this reason alone, to sites like chewey.com for animal products, Walmart.com, target.com and kohls.com for other things. They are so much less frustrating. I only use Amazon now if I absolutely have to have a guaranteed delivery date. But once those other sites can do that, I am done!"
"LOVE MY PC! Awesome Cyber Monday deal. Well worth it! "
"Bought from 3rd party seller through Amazon off-course. Worst panasonic handset ever bought. (1) handsets died now and then, right between a call even though had lot of charge. (2) alarm doesn't go off all the time. (3) charge for 7 hours notification doesn't go off all the time. How can you live with such a defective product. Despite of all this reasons claimed to seller " Good As New Electronics" before 30 days, denied to refund. Then Amazon claimed triggered and seller issued 1/2 refund with 50% restocking fee ? Isn't it amazing, 50% restocking fee on renewed item ? Only possible in Amazon Marketplace but not with any other online reputable eCommerce marketplace. CAN IT FALL IN A CRIMINAL CATEGORY ? DON"T KNOW. IT IS A SHAME AND EQUALLY DISGRACEFUL HOW AMAZON HANDLED THE SITUATION. AMAZON HANDLED THE ISSUE VERY CARELESSLY. AMAZON DOESN'T FOLLOW THE POLICIES AND AS A BUYER/CONSUMER i HAVE TO **** IT UP WITH PROMOTIONAL MONEY(Kinda store credit) NOT A REGULAR REFUND TO MY BANK INSTITION. IN A CONCLUSION, I WILL DRY UP BUSINESS WITH AMAZON SLOWLY. AFTER SHOPPING FOR 17 YEARS MY EYES OPENED UP. IT IS SAD BUT EQUALLY JAW DROPPING.
I HAD PLACED the SAME REVIEW IN AMAZON SITE AND THEY SUPPRESSED. SO CONSUMERS WHAT YOU SEE IN AMAZON WEBSITE EVERYTHING IS FILTERED AND ROSY, MOST OF THE TIME TRUE PICTURE IS NOT DISCLOSED."
"Ever since Jeff got himself a girlfriend Amazon has been sliding downhill. I used to rely on the delivery estimates, now if I need it on or before a certain date I just go to a store. The dates Amazon provides are a lie, I don’t think anything I have ordered in the last year has shown up on time."
"We have Prime Membership and most all of our orders with Prime Shipping are going through USPS and it takes weeks to get our orders when it states 1 to 3 days. We don't haver USPS home delivery so we have to go to Post office to pick up and IT IS GETTING TO BE A REAL PAIN IN THE ****. What happen to the Prime Delivery service?????????????????????????"
"There was no laptop in the box, thankfully I made a video while unpacking but Amazon still doesn't want to help me. This was rs39000 product my entire years savings. I ordered it via exchange now they took away my old laptop and not refunding me. I work from home and now I don't have a laptop to work, i go to my cousin house and borrow his laptop for work amazon has ripped away everything. The product was repackaged double tape on the box clearly shows it but amazon saying we cannot help you. Who else will help me Amazon? Give me my hard earned money back."
"Amazon shut down my account and took my money. I received multiple emails by a robot and submitted the required documents and they still closed the account. I called multiple times and they did absolutely nothing. This is fraud by amazon!"
"Amazon shipping has certain limitations as per the policy of the site. They have a said policy for the shipping of the products to the world that cause hindrance and trouble for the people who want to get their favorite stuff from Amazon. Aeshopping.pk is the solution to remove all the difficulties and making Amazon shopping in Pakistan as smooth as local shopping.
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"I used to have good experience w amazon but after the pandemic they are getting really BAD. I would give them negative star if I could"
"Unless you have a latter model cell phone with a bar code scanner, Do Not Order anything from Amazon that needs to be shipped to one of Amazon's pickup facilities.
After waiting for a item purchased from Amazon to to arrive at a pick-up point , a person gets email notifying of arrival stating A Cell Phone with Scanner capabilities is needed to open the storage locker your item is stored in"
"Amazon has made my life much easier because I would rather shop online than go to a crowded store & deal with rude people, waiting in line to check out & poor customer service. They make shopping enjoyable for me! Thank you Amazon.com for all you do!"
"Bought something fulfilled by Amazon took forever. Terrible service, I called in for help, couldn't understand them. I hit the option for English and they put on Apu from the Simpsons. Get some real English speakers. It's hard enough to understand on the phone as it is.
Aside from that, Amazon just doesn't care. "
"I am so addicted to Amazon its not even funny. You can find anything and everything you're looking for on Amazon. The shipping is fast, customer service is excellent and returns are so easy and stress free."
"I have used Amazon since they were a book only retailer in the 90s. I have lived in different cities, states, and countries.
Today, while living in Maryland for the last few years, I have experience very poor service from Amazon. They have web site/app issues, poor delivery, and I have had to return items multiple times, some with difficulty, in the last 2-3 years. In the last few months to weeks it has seem to gotten worse.
Today I have come to the conclusion that it I no longer want to shop at Amazon because it is no longer convenient nor is it good experience. If and when I receive my packages that I ordered I will be canceling my Prime Membership. I am done with Amazon. There aren't words to express how disappointed that I am in Amazon. I have lived near the Du Pont Washington Amazon fulfillment facility and I have never had issues with Amazon delivery trucks poor driving and careless driving until I moved to the Maryland area where I pass an Amazon fulfillment facility every day to work. Between some of their poor driving and the poor service that I have and currently receive I need find a new online retailer to shop from. Between having packages put in my trash can, one item sent multiple times with damage, increase in returning items (various issues), one minute they leave packages at my door, the next time they will only drop off if I am there, and today when I tried to contact the driver who wanted me to contact him about delivering my package, but the app won't let me contact him, Amazon app and site won't let me leave a customer service comment, and the package was supposed to be delivered to day so I left work early, but they still didn't deliver the package like they said they would.
I am just done with Amazon and Amazon Prime. Prime video isn't worth it, it used to be OK, now it isn't anything worth paying for.
Amazon, you failed and are falling.
Amazon can be replaced because it no longer offers a product, i.e., good customer service.
Cloud, there are others out there, and so are there other online retailers. I guess I am now look for a good online retailer or we go back to some of my old online retailers.
Amazon you failed me, I stayed because prices were good to OK, but what kept me was the customer service and convenience.
There is no customer service anymore and you no longer make it convenient for me to get the things that I want.
I have to exert more effort in getting my products and the right products from you.
Amazon is no longer Amazon, you are just nothing, just another mediocre online retailer and company.
Your single point of failure was you, Amazon.
Your product was customer service and convenience, that is gone and so are you."
"Writing detailed, comparative amazon product reviews was at a time a satisfying experience.
Ever wonder why amazon reviews are predominantly positive?
mendacious vicissitude
An amazon merchant can complain about an evidence-validated product review by citing amazon's intentionally nebulous policies to have a review removed. The amazon reviewer will receive an email notice of policy violation. At no point will any specificity be provided to the reviewer even after the reviewer asks any number of ways. An evidence-validated product review has one or more third party sites posting similar aspect critical content. A site other than amazon is third party. Policy does not allow providing these URLs; one must allude to the post or provide its searchable title. Some products in use are very obviously "not as described" in the product listing.
Amazon departments are assembled as teams.
The amazon team responsible for this atrocity is Communities Team.
Communities Team has no consumer-reachable entity above it in the Amazon Organizational Chart. They are the sole arbiters of truth.
The customer may contact the Amazon Retail Team through help: chat, email, or phone. All attempts to resolve problems initiated baselessly by Communities Team through the Retail Team results in a poorly crafted internal email sent from Retail Team to Communities Team. This often complicates or worsens the path to resolution.
Now the reviewer's Community Profile has been flagged programmatically.
What was once a seamless process now involves oversight by an underpaid minion in possession of a limited English vocabulary. Reviews must be manually approved. Do you write above undergraduate proficiency? Do you employ humor? These will confuse the oversight person randomly assigned to your draft product review resulting in a vague warning of policy non-compliance. When edited and resubmitted another random assignment of staff. I recommend adding a single dot.
A few weeks of this treatment disinclines the copious reviewer from bothering.
Consumers are left with the hoard of mostly useless reviews.
What is a specific policy violation? One word reviews are a violation. Is there a system to catch them? Nope. Reviews not addressing the product are a violation. I bet you've seen these, too.
What are NOT reviews: unboxing is not a review. You have eyes, too. An overview provides no information beyond the press release or product page. An overview is not a review. A first look is not a review. The vast majority of posts purporting to be reviews on amazon are NOT reviews.
A review provides you information you could not glean yourself. It comprises first hand experience in the context of one or more use cases. The reviewer will set product expectations and reveal how the item failed or met these. The review will demonstrate this with photos or videos. A review will be internally consistent and visually organized in text.
A better review compares multiple items. An amazon reviewer can link to these other products having likely reviewed those also.
Take a few moments to feed your Amazon product URL to FakeSpot or similar sites to sift out bogus reviews for you. Be alarmed.
What's left?
The lottery buying experience you were hoping to avoid with trustworthy reviews.
Amazon claims to want honest reviews. Amazon has a system in place for removing them. Amazon has an internal system for puffing reviews named Vine. Here merchants provide free products to reviewers in exchange for a review. With no skin in the game you can imagine the results. Third party sites provide similar paid services to circumvent integrity. Amazon could very easily systematically detect- and remove them. Sites like FakeSpot make it obvious Amazon is failing. Why?
At least Amazon makes returning products easy.... if you have a dozen or more purchases monthly.
There is now tiered customer service, and tiered policy application based on order number, and money spent.
I still buy from Amazon as I have a number of paid services and a vast kindle library.
I will not bother writing any more reviews until the wickedness of Communities Team policy application is addressed in a way open to more than those who vociferously expound in public.
Amazon must provide customers access to a Team with CLOUT over and above Communities Team. Amazon must require higher competency from Communities Team Members who are manually approving reviews -- especially from people with hundreds or thousands of reviews in their respective profile.
I recommend you not bother writing useful reviews either until this amazon customer protection from Communities Team ABUSE is accomplished.
Amazon ads are intrusive. I recommend you adopt an adblocking strategy for each of your interweb devices. There are innumerably many articles on this topic for you to find without using google {AIBRT}.
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