"This is the third time I've had the driver stop for about 1 minute then drive away. Then check the the tracking and it says "Carrier is unable to gain access to front door to deliver the package. Please contact the carrier to resolve" but there is nothing but a yard with no fence, no dogs, nothing to impede them from getting out of their vehicle and walk to the door. There is also no number to call to talk to the carrier. All I can do is call amazon in India to log it."
"I bought a single box of GOJO 800 ml soap for a dispenser. They put the soft box in a recyclable plastic shipping bag. The bag got crushed and the soap was all inside the bag, leaking out on to other things. I wanted to contact Amazon to replace it and tell them to put in in a crush-proof box but there's no where to contact them, no way to email or call them. When I wanted to "replace" the item, they wanted me to send back the item ordered. I was very tempted to send it back to them, mess and all but my husband said it wasn't worth the hassle. I did try to write a review to tell people that it wasn't the item (couldn't use it) but the packaging for shipping. Amazon kicked it back and said I should use the shipping avenue. Well, unless it was Amazon delivery (I think this was UPS) you can't review it. I was very disappointed that shippers can't think that a box that soft (to go into the dispenser) should not be shipped unprotected."
"Amazon is like apple; they seem to have no interest in quality control for third party resellers. I got a Bissell pet vac attachment from the Amazon Bissell store. The item I got did not look like the photo at all and did not have Bissell brand name. I think I was a victim of bait and switch, possibly a dishonest merchant using the Bissell name to trick customers.
Fraud. Some items on amazon have names that are similar to well known brands in obvious attempts to fool shoppers. I have seen some sellers use terms like OEM, which means original equipment manufacturer, even though the items they are selling are obviously cheap counterfeits. Using the term oem in this manner is fraudulent.
Bribery. So far I have not had any amazon merchants offer me free products in exchange for positive reviews.
Fake reviews and items. If you check a website like Fakespot, you will find that surprisingly many amazon reviews are manipulated to boost star ratings. Somewhere I read that over half the stuff sold online is counterfeit so beware! Note that the remarks in this section are likely applicable to any online retailer.
Prices. Do your research on prices and be sure you are comparing the same thing. Some companies use bundles or kits with special pricing to make things confusing. Some amazon merchants have crazy high prices or super high shipping charges. It’s not uncommon to see a high price for an item and then
“Free” shipping. The shipping cost is built into the price of the item. Also watch for suspiciously cheap prices with insane shipping charges. Amazon and walmart both allow resellers that gouge customers at times. Sometimes it is cheaper to just go to the manufacturer of the item you want and buy from them.
Return policy. Amazon return policy is great if you can find the problem within the very short return window. Usually it takes longer for problem to develop, longer than thirty days. If you are within the time limit, returns are easy and refund is prompt.
Shipping reliability. Shipping performance has been spotty at times but that is true with anyone. I have learned that UPS cannot track packages once they are put on the truck. Sometimes an item gets lost in transit, Amazon offers to refund my money, and UPS offers to refund my cost as well. Then the item arrives. If I was as dishonest as some amazon resellers, I could get my money back twice and get a free item! Crazy. USPS at times has only a 50/50 chance of delivery to the right address, especially after that idiot trump sabotaged their operation. The Amazon delivery service has been quite good, better than UPS or USPS.
Shipping speed. Most of the time my items arrive pretty quickly. No need for wasting money on gimmicks like amazon prime. We had prime for awhile. It took two business days to get stuff anyway and I can get service about that quick for free. It is annoying when amazon sends email saying “your item is on the way” and when I check the tracking info, the item hasn’t been shipped yet. Amazon thinks all of us customers are dumb. Many amazon customers, however, are incredibly stupid and it costs you money! Read the questions people ask, and the answers others give. You’ll quickly get the impression that many amazon customers are so stupid they can’t possibly figure out how to set up an amazon account by themselves."
"I must say that this pc I bought from Cyberpower is absolutely amazing. It’s a great pc for anyone looking for a new gaming pc. I would recommend it always.
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"Excellent Overall. Package delivered on time and not damaged. Easy set up"
"I returned order ***-***-****-1548260 to Amazon Locker at July 11, with the label printed and used PIN amazon emailed the me. And since July 12, this return status is return on the way, so I began to wait for me refund. I contacted live chat several times to check the return status, costumer service always let me wait and tell me it can process up to two weeks. However I still didn't get the refund.Yesterday I contacted costumer service again and they said tracking is no information updated, they will check this case and get back to me. I received email which ask me to provide return receipt otherwise I can not get the refund. Then I called Amazon Locker, the lady answered the phone told me that sometimes they don't sent email for return confirmation and let me explain this situation to Amazon(All the phone record can be checked). The worst thing is, now when I checking return status online for that order, it was removed, order status became order delivered. I saved the return instruction and label I printed, attached below. I used the PIN to open the locker, and I do believe you guys have the record of who opened locker or have camera on locker. The management of Amazon Locker should improve, it's so confusing. If refund need receipt why Locker didn't sent me confirmation of received my item? And I really hope you guys help me to find the locker use history, I entered that PIN and I put things in the locker, I thought this is the most safety to return, but now I cannot get my refund. Please let IT service check the record to that locker. OR check maybe someone work at locker stolen the package. REALLY DISAPPOINTED NOW."
"My experience from purchase to using my CyberPower MasterBox NR640 has been beyond excellent. Shipping was blazing fast as you would expect with most Amazon orders. While unboxing the PC any thought I had that it may have acquired some damage while in transit left my mind with seeing how well packed it was with foam inside and out of the PC. Setting it up was literally plug-and-play. Then after my games finished downloading and several demanding hours of game play the fans never became auditable, and the amazing looking case stayed cool to the touch.
The only difficult part in this whole experience was deciding which PC to pick from their wide, and magnificent selection. "
"I ordered this PC from Amazon on a Sunday, and the machine was delivered the NEXT day.
Great PC so far, but this is my second machine from CyberPower PC, and the first one was great. If this machine is anything like the first, I'll have no issues for years. The old machine has been passed down to my son, and it's still running perfectly.
This new machine is fast and quiet, great system and the price could not be beat! "
"They used to be great but now they heavily manipulate search, so you can type the exact product name and instead will get a bunch of products that you are not looking for.
It's about them pushing promoted listings I guess but makes a horrible costumer experience!"
"Great gaming computer!! We use it for online gaming and to link VR headset to. Graphics are great and computer is FAST!!"
"MY ORDER WAS FILLED EXPADISHASLY AND ON TIME"
"aeshopping.pk is the online shopping place with all the quality items that are genuine by the top Brands and available for online shopping in Pakistan. We import high-quality items from the world and provide them to our customers in Pakistan. You can shop imported Amazon products in Pakistan in best price at this store. The idea was initiated as customers were finding difficulty in Amazon online shopping in Pakistan and they want to use original quality products."
"They will sell bad pet food but not NAC supplements, it's disgraceful and bad business. Let you be known like you should. "
"Would give higher rating when they fix their delivery times to next day before dark would be great or even next day before bedtime. Not happy with their logistics network as I think they waste to much time taking pictures of every delivery or napping in the delivery van. Why does it take till after 8pm everytime I order from them to arrive. Some items are way over priced as well. Have had many deliveries lost in the network and never to be seen or heard from again."
"I have shopped with Amazon for years now and up until this point have had no issues until now. I recently placed an order for this router and chose to order the two other items listed in the "frequently bought together"section since I would need a modem anyways. I placed my initial order on April 19, 2021 (see my bankstatement above). I was told the items would be delivered by the 22nd. The 22nd came and my order had yet to arrive. I contacted amazon and was reassured that there was just a delay in shipping. I was given a new delivery date of April 26th. The 26th came and went without any package being deliverd so I once again contacted amazon. This time I was transferred to a supervisor who reassured me that something had happened, again, and for whatever reason my package was not going to arrive until the 29th. The supervisor also let me know that they would be researching the problem to try and find out what actually happened and promised a call back. Not only did I not receive a call back but today is now the 30th and my account is showing the products will be delivered on Wednesday the 5th. This is completely unacceptable. As a business I would never ever want to do this to a customer. If amazon had been upfront with us from the beginning on the delay in delivery whether it was actually because of an issue or just the abundance of orders they are receiving due to the pandemic, we would have chosen to purchase this from walmart or best buy who could have had it to us within a couple of days. Instead, our business is now suffering because we are unable to utilize our internet, which we rely on for our business to its full potential. Today, I put in another phone call and was assured by a supervisor I would receive a call back by the end of the day with a resolution to this matter. I had informed the supervisor that I needed these items to be delivered within the next 24 hours or the order needs to be cancelled and I need to be issued a full refund so I can purchase these items ASAP. This is by far some of the worst customer service I have received and honestly, I'm quite disappointed in the way all of ths has been handled."