"Amazone is the best online shopping site. You purchase all things you need. Great deals and discounts. Every month they have new offers. They Continuously add the new products on the website. Good pack and Fast home delivery. Easy to return and refund policy. Time-saving online shopping site."
"Purchased this computer from amazon and couldn't be happier. Great value for the money!"
"So wish I could give amazon “0” stars today. I still have not received my amazon order that states delivered 2 weeks ago. Tracking number is an address that isn’t mine nor I never provided. Spoke to customer service and they stated I still had to wait for a refund and was transferred to a “supervisor” in customer service. That supervisor stated he would not give me a refund and I would have to continue to wait. I asked for a copy of amazon’s refund policy which he did finally provide and I have attached above in photos. Their policy states you are eligible for refund if delivery confirmation was provided and you had not received your package. I am sad to say I was not refunded and instead the “supervisor” goes on to hang up the phone on me. Amazon is not following their own policy on refunding and their own supervisor had such disregard for their own customers to hang up on them. Very sad to see amazon with such low standards in customer service. We are encouraged to stay home and utilize home delivery services during this worldwide pandemic and this is the service we are provided. Very bad Amazon!"
"This business conduct by Amazon is UNBELIEVABLE and UNACCEPTABLE
Our company UVILITE is unable to sell on Amazon. Our account got approved in April and we can't login ever since.
Gettin same error every time - "Internal Error
We're sorry but we encountered an error while processing your request."
We sent 100s messages to seller support and NOBODY was able to help and fix it. We changed passwords, cookies, parental controls, login in and out 100 times... None of the seller support recommendations were valid and solved the issue.
Its been almost 3 MONTHS now.
UPDATE:
Today we got email saying "Thank you for your patience with our verification process.
Case closed”
WE HAVE BEEN VERIFIED in APRIL!!!! That is 3 months ago.
Please advise.
Regards,
Irena Prager"
"In terms of PPE and other safety supplies to keep their customers safe, their shelves have been bare for months and remain so. This is unthinkable. There are some references to these products being made available to first responders but doesn't the lack of the products to the general public, Amazon's customers, exacerbate the difficulty of first responders' jobs?
Also, Amazon should have anticipated hoarding and put in place measures to thwart hoarding.
Lastly, Amazon has disabled the customer service telephone line using as an excuse the COVID pandemic. When are businesses going to stop using this as an excuse to curb customer service?"
"Deliveries are not left where instructed.
Called customer service many times and they will not help.
As a prime member you would think they would help you but, NOT!
Drivers do not read their delivery instructions, their to in a hurry so amazon can make all the money they can! This site won't even take my amazon email."
"I have been purchasing from Amazon Prime for years now. Over the past few years there has been a steadily increasing number of purchases where I am receiving counterfeit or knock off items in place of items that were supposed to be a genuine product. Amazon usually does not give me a problem with returns however this last purchase has me questioning using Amazon for important purchases ever again. In Feb. of 2019 I purchased a set of Nokian tires from Amazon for an amazing price, roughly $50 less than what every other retail store online was selling these tires for. At the same time a friend also purchased a set of 4 for his vehicle as well. Upon receiving my set, I immediately noticed that the tires were some what old already, and had been made in 2017, however they were still within the recommended 6 year window of usable life for retailers to sell tires to consumers, so I kept them. Paid a shop to mount and balance the tires, and drove on them. I immediately noticed a horrible vibration with these tires. Two times I had them checked for balance, one of the tires could not be balanced perfectly but was within allowable limits however it required excessive amounts of wheel weights. A year later in May of 2020 my vehicle was in for a routine inspection where it was noted that there was a dangerous separation of the tread occurring between the seam of the sidewall on all 4 tires. The tires were showing excessive dry rotting and splitting in various locations and had developed a dangerous crack down the side where the tread began peeling away from the tire. I contacted Amazon immediately regarding the issue to which I was told by customer service that I was outside of the 30 day window for returns and there was nothing I could do. No warranty was provided on the tires that were sold by Amazon Services LLC. I explained to them that the tires were clearly defective and should be covered under the warranty that they are supposed to be providing with all tire purchases, however customer service disagrees. Here I am left with 4 defective tires that could have potentially killed me on the highway, and Amazon walked out with my money and basically told me to get lost. I will NEVER make purchases like this again from Amazon where it could be risky to my life if a product is fake or counterfeit. Mechanics were unsure whether or not these tires were actually legitimate Nokian tires as apparently this is not common for this to occur on these tires. Upon initial inspection they appear to look like they were retreaded at some point however they were unsure. And those 4 tires my friend purchased at the same time I purchased these? Yes Amazon sent him a set of tires that were 12 years old that had been sitting on their shelves for at least a decade. To which he immediately returned them to get his money back. Amazon's lack of quality control and complete disregard for the quality of their products is leading to potentially disastrous selling practices, and Amazon does not care whose life may be at risk with the products they sell."
"My account was deactivated after I made a purchase, I spent few hours sending my information back and forth, ended up buying elsewhere, BUYER, STAY AWAY from here!!! "
"New York Times do some research on Amazon overcharging customers please!
"
"I have used Amazon Prime many time and it is mostly a great service.
However, I just received a package with nothing in it.
Trying to get a refund under those circumstances is difficult.
"
"ten cuidado: AMZN NO SE HACE RESPONSABLE de los problemas que puedas tener con productos vendidos por terceros (seguramente vendedores asiaticos) por lo que si el producto es defectuoso te lo comeras con patatas o bien empezaran a marearte pidiendo fotos y videos con el unico proposito de eludir responsabilidades. Ademas el porte del retorno corre de tu cuenta y te piden certificarlo y asegurarlo (imaginate el gasto).
La garantia de la A-Z es un camelo que no sirve para nada. Ademas AMZN censura los comentarios que sean negativos o demasiado reales.
En cambio permiten comentarios positivos patrocinados y remunerados a mercenarios."
"I love buying at Amazon. It's always fast and easy!"
"but sometimes i find item i been paying overprice.. BIG TIME"
"I bought an item from an Amazon third party seller who used Fed Ex to deliver the package. Package was hand delivered to me on my driveway. After the Fed Ex truck left, I noticed many deep gouges on my driveway corresponding to tire track. It covered an area of 20 x 20 ft. Fed Ex is ignoring me despite all the info they have.
Amazon is adamant in NOT helping me. Never mind that I have bought it though Amazon. They parrot, "it is a third party seller so we can not talk to Fed Ex or do any thing". I have spoken with four reps, two supervisors (Kelly C was the worst) and the head quarters. Marina from the transportation dept in Seattle, after interrogating for 5 minutes to verify my identity, rudely told me the only person I could air my grievance is Jeff Bezos and gave me his email address!! What an irresponsible company Amazon has turned out to be! What a departure from the friendly company I thought it was. This is a service matching the companies that have since disappeared. It was a rude awakening.
MORAL OF THE STORY: Do NOT buy anything from Amazon's third party seller since Amazon will not help you if there is any issue with delivery. "
"In the past two months, four packages I ordered in Amazon were lost, and I seeked for refund. The Amazon customer service told me that they made a so-called "dedicated" investigation group for that. Three days later, I received a NOTICE: POLICY WARNING, which accused me that too much packages lost from me and if I continued to do that, they would CLOSE my account. This is a DISRESPECT, especially when I am an ASIAN. I suspected Amazon is a RACIST, who think "Oh, he is an asian. It must be his cheating for refund". What's rediculous, after I called 911, two packages were sent to my house, both of which were OPENED.
After I email to Executive Customer Relations, this issue is solved. The item is refunded and I receive a formal apology from Amazon. Before that, I have closed my two Amazon accounts. Obviously, the manager want them to become the most customer-centric company, while the junoir staffs don't. Long way to go.
"