"charged me triple what I was quoted on the very first bill. Called customer service over in India or Sri Lanka and got absolutely nowhere. What a terrible company. "

"In 38 years of adulthood I have never, ever dealt with a company that is so inept, apathetic, disorganized and dishonest. After 15 years with Verizon we made the incredibly foolish decision to move our wireless and internet to AT&T. It has been a complete nightmare from day one. I can't possibly go into every issue we have had over the last 7 months. From the account not being set up correctly in the beginning, to device issues, to log-in problems on their end, to jacking us around for weeks when we were trying to merge our AT&T bill with our DirecTV bill, to billing, there is just no end to the issues and frustrations that we have had with this company. We still have to call every single month to get our bill fixed. I should have heeded the reviews and information out there that screams STAY AWAY FROM AT&T, but I didn't. There are class action law suits over their lack of service and over billing, even CBS did a special on all of the problems people are having. Consumer Reports has warned us for years to avoid AT&T all costs due to the horrible level of service. I have just never seen anything like it. I've spoken to a multitude of representatives, supervisors, managers, and departments. I have approximately 25 hours on the phone trying to resolve our issues. Even after we were escalated to the office of the President of the company, it never improved. The store managers, Jason and Mitch at the Maple Grove location basically told me I could go jump in a lake, and that they had no intention to even attempt to address our frustrations. They told me to do whatever I wanted but they were not interested in helping us. I could go on and on. I am in the process of filing complaints with the FCC, the FTC, the BBB, the Attorney General, and Consumer Protection. I am also speaking to my attorney. This is not about money, this is about principle now. I am done with this company. If you are considering a move to this incredibly inept company, save yourself a LOT of heartache, frustration, anger and time and go somewhere else, anywhere but AT&T!!"

"My Iphone service is soo good! The connection is great and the prices are low!"

"I have made several calls about the device that I had purchased. The first call was within a week of purchase. The Netgear Nighthawk device has never worked properly and now it does not work at all. I am using my cell phone as a wifi hotspot. On one of the calls about 2 weeks ago, I was promised that a new unit was being sent out. This was because after the other calls and countless time with tech support, the issue was unable to be resolved. Then I followed up because I had not received the replacement and was told that there never was a replacement ordered. I spent another half our or longer with the customer service chat line and was told that I needed to take the unit back to the store to have them diagnose the problem. So let me get this straight, after being lied to, & wasting hours on the issue already, AT&T will not send me a new unit that cost them a hundred bucks at most and expects me to pay for the one that never worked. To top it all off, Sprint has the same plan and it will cost me $50 less, and I think they will pay me back for the AT&T device that I am being charged for. What kind of geniuses are in charge over there?"

"AT&T WIRELESS STORE AT 1631 Del Prado Blvd Unit 404, Cape Coral, FL 33990. They are HORRIBLE Thieves! Lie, Cheat & Steal! This store is a complete FRAUD FACTORY! We were loyal Sprint customers for many years and we happened to stop in to just see the difference with AT&T. Marshall Friedline and Kyle Walsdorf were the reps we spoke to and they lied about everything they promised us. They are two of the worst little minimum wage scam artists I have ever seen and I have been in high end sales for 30 years. We bought $2000 worth of phones (2 Note 8's) and we were made promises that our early Termination fees would be covered FRAUD! We were told that for only $10 per month (every month) we would get 60 channels of DirecTV Now FRAUD! We were told no activation fee FRAUD! A bill that was supposed to be $150 per month will now be close to $300 every month. FRAUD! After calling them, they deny everything they promised us to switch from Sprint. After contacting AT&T directly they are not responsible for the individual stores. Gave a $50 credit! Sounds like a poor admission of guilt. Do yourself a favor STAY AWAY FROME THESE THIEVES! We will NOT just end this or let it go until AT&T or SOMEONE does the right thing and fulfills the promises made by their reps. We WILL FIND JUSTICE FOR SCREWING PEOPLE!!! Obviously, AT&T as a whole is a terrible company so far in their response!"

"When I began with this terrible company, I was told by the customer service rep who signed me up at the store off of Commercial Street in Salem, Oregon, that I could send texts while I am abroad. Being able to at least text abroad was a determining factor as to whether or not I go with a company because I spend a lot of time in Europe. Well, I made my first trip to Europe and it turned out that while I was there, I discovered that my service does not work at all there. I was forced to be able to find Wi-Fi and oftentimes it is not possible if you're out and about. I was livid because oftentimes I desperately needed phone service and Internet service and could not get it, despite the fact I was told I would at least have text messaging in Europe, which was a total lie. I get bad reception, dropped calls and shotty Internet regardless of where I am, even in large cities. And good luck trying to call and get help because you'll be patched through to someone in India who is virtually unhelpful and will refuse to transfer to the correct department. Another experience I had was two months ago where my fiance, who lives in Europe was trying to contact me and my service would not accept his call. It took 11 phone calls to AT&T over a 12 day period to finally get an International plan added to my phone. I kept being transferred to their call center in India where the customer service reps literally refused to add the International calling plan. Then another rep charged me the $10.00 for the International plan, sent me a text message confirming the $10 payment for the plan but never added the plan. I had to call again, this time getting an American customer service rep on the phone who stated there was no record on my account stating I made a payment or that the international plan was added. After yelling and screaming, because after all, this was literally call number 11 over nearly a 2 week period, he added the plan and believed that I paid it and gave me the following month free for the International plan. Then last night, there was a problem with my receiving and making calls and texts and I could not get on the internet beginning at about 10:00 PST. I called these idiots and of course I got some moron who did some troubleshooting on my phone and could not see any problem with my phone. He placed me on hold saying he would transfer me to a more advanced technical support department. I waited on hold for 40 minutes and finally hung up. It turned out the office was closed. I was livid. The customer service reopened at 6 a.m., which is 4 a.m. my time, so I woke up and called again. The office was still closed. I didn't get anyone until an hour and a half later. I got a rude person named Dante. She said there was an outage in my area and that it could take until 8:00 in the evening to fix, which is literally almost an entire 24 hours of no cell service, texting or Internet. I told her that this was a huge inconvenience and this is not the only problem I have had and I felt there should be some discount or compensation. She refused. AT&T is a terrible company. The customer service is terrible, the quality of service is cheap. Go elsewhere. It is not worth the money you pay. To get anything done on your account will almost always require several phone calls and time. I will be going elsewhere."

"I have had business accounts with Verizon for many years and had become used to the very professional service that came with that company. Late in 2017, I closed my last company and with only one phone left on the Verizon account, it made sense to port my personal phone over to residential provider, AT&T. I use AT&T at home based strictly on the available service providers and the associated services. At over 300 .00 per month for my home, their pricing structure is anything but cheap. However, my Verizon account with a single phone was 75.00/month, and AT&T wanted an additional 15 per line for add ons. No brainer.

The sad part is, having dealt with AT&T, I knew the simple process of porting the phone from Verizon to AT&T would be painful, and I haven't been disappointed. Verizon, my long time business carrier, was more than professional and understanding. AT&T has been a parade of clowns, beginning with the completely unprofessional, uninformed staff at the AT&T store to the equally incompetent "telephone support." If you have any option to AT&T, use it.
"

"I am a 28 year old homeowner, college grad, and disabled U.S Army veteran that had the unfortunate experience of signing up with AT&T Uverse and Wifi after my family had been customers for 20 years. They have since lost ALL of our business. Why? Because at day 1 of our contract thru the entire first month our service did not work. After 4.. FOUR boxes it finally worked. We were patient. THEN, a bill for an unreturned box appeared for $168. This is when things really snowballed.. This bill suddenly turned into $381... we called relentlessly to remedy this. One day, an agent by the name of Christian agreed to CREDIT (not reverse payment) our bill for the $381 for our CONSTANT troubles. I asked if this would EVER come back, and he assured us it would not. Well, this bill reappered for another month or so until we got sick of it and cancelled. NO ONE would help. During which we were assured we would not incur an early termination fee. Since then our bill has risen to over $700, to inlcude the missing box their technician 'lost" and a termination fee.. Unbelievable, right? I have PERFECT credit and now I'm being harassed by collections. I reached out to the BBB and a man by the name of Timothy Amey from the Office of the President at At&T called me to discuss this matter. Not only did he refuse to fix the matter but he - like every other employee - straight up REFUSED to provide the audio transcripts of the phone conversation with his agent proving that he credited the bill. They are hiding the evidence of my claim since listening to it themselves. Timothy refused any responsibility after agreeing with me that it was wrong and had the NERVE to say that I needed to pay for the services I "enjoyed"... I didn't enjoy a single day Timothy, in fact it was all hell. Now this Christian kid still has a job while I take a hit to my perfect credit. Xfinity has since been a MILLION times better and more receptive. You've been warned people. Avoid taking a hit to your credit and the financial and mental angst that comes with At&t. Not a military friendly company WHATSOEVER."

"I've been with AT&T since they were called Bell South and Cingular wireless, so it's not like I haven't been a loyal customer. Unfortunately dealing with them all these years, has come with ups and downs mostly downs since they've become more corporate. My last experience was worse than ever before, and I still can't believe they lie behind a telephone secrecy. Basically last month they had a promotion for an iPhone x bogo deal, so I decided to inquire about it and what you get. I work for Publix supermarkets so I know what bogo means, you buy one you get one equal or lesser value but only when it the same brand but different size. I was told that I would only get the iPhone X and the iPhone 8, wouldn't be able to get two X's which seemed weird so I stated that to the rep. I told him that I should be able to get both iPhone x's in the deal, so he transferred me to a supervisor. Got the same song and dance but was told that around close to Christmas, they were running another promotion that would offer that specific deal. I told him I would like him to write everything down he's telling in my account notes, so when I call back in December I would have no issues. I always seem to have issues with them lately even more, so I was just being precautious and insuring that I have proof. As he's talking to me I could hear him typing away as he was reassuring me that he was taking care of it, that I would have no worries that in December they would be that deal that I wanted. Fast forward couple days later I followed up the call with another supervisor, just to verify what the other supervisor state. I was again told the same thing about the bogo deal, and this time he asked for my email so that I would be on the list to get informed first. At this time I had already paid for my phone to be traded in, so I was just waiting for December to get the two x's. Fast forward again to yesterday, when I called to check on the promotion. Spoke to an AT&T rep and told her the entire conversation with previous supervisors, and all she kept saying was sir there's no promotion that would give me 2 iPhone x's. I repeatedly told her that the supervisor wrote notes for this exact same reason, but the tone in her voice just seemed like she didn't care about my satisfaction as a customer. I just asked to speak to a Supervisor but was told that they would give me the same answer, which I replied then please let them as a supervisor tell me that. Maybe they should of made her supervisor for the day, if she has the kind of power and position that she obviously thought she had. No disrespect but even if the supervisor did tell me that, shouldn't that person tell me that or are they told to say that so the higher ups don't have to be bother with us. Sound horrible but that may be true. Anyway after explaining to the supervisor the situation and issue I was having, she checked the notes and after a few told me this. The only notes on the account shows and says, someone talked to me about a bogo deal and that's as far as it went. So this leads me to think one of two things. One that reps and supervisors fake like they're typing to make us believe false truths, or that she was just saying that not to honor what a previous supervisors told me. Eiher way AT&T has become the worst at customer service and prices, it's just they are the lesser of the three evils out there. After all that I found out the bogo deal is kind of bogus even if they did offer it. You pay for the first phone, but then for 3 months you still have to pay for the other one. Also you have to keep the wink wink free phone line open for 2 years, contract no contract type of situation deal. I wish someone who oversees this company finally realizes that customers do matter, it's not just about a bottom line."

"I discovered that AT&T has been charging me for a line that I never requested. I had ported my office number to my cell phone and eliminated my former cell phone number only to discover that AT&T did not deactivate my old cell phone number. When I pointed out to them they said that they could fix it going forward but I was not going to be reimbursed or credited for the false charges which were well over $200! Their retention department must be quite full of themselves to screw me and have me take my business to a different carrier since I had been with AT&T wireless since 2007. So I'll take my three lines to a different carrier that hopefully treats there customers with some modicum of respect and appreciation. I should also mention that it took exactly 5 telephone calls to AT&T over the course of the day to achieve this pathetic service. The reason includes dropped calls, being told the computer was down, people that were incompetent enough to know how to solve the problem and then finally the retention specialist."

"Our current ISP (WOW) decided to go up on our rate last month and wasn't interested in keeping us around as a customer, so we decided to shop around for a new service provider. I called AT&T because we had used their service prior and actually enjoyed what we had at the time (25Mbps/5Mbps). In speaking with the customer service rep, I was offered the same upload/download speed as we previously had for $40/month and decided to accept that offer of service. In the same phone call, I asked him to confer with the tech department to confirm our eligibility for that speed at our current address. He came back on the phone after a few minutes and said that we were eligible to receive that speed (25/5) at our address, so I told him to schedule the installation.

Fast forward a week to our installation date...the technician arrives and begins setup only to tell us that the order was processed (incorrectly...) for AT&T 12 (12Mbps/1Mbps) service. I didn't give the technician a hard time, because he did all he could/was authorized to do. However, after a 30+ minute phone call with the technical department, they told me that the fastest speed available at my location was 18Mbps upload speed (which of course was an "upgrade" to what we had...translation more $$) in direct conflict with what I had asked the sales rep to confirm a week earlier! It also shocked me that over the course of < 3 years, AT&T's infrastructure has apparently gotten worse (what???) as we previously had a higher speed than we were now being offered. I'm not sure if I was deliberately misinformed (AKA "lied to") just to make a sale, or if the sales and tech folks just need to get on the same page. To top things off, when I asked to cancel service, I actually had to ask the cancellation POC to make sure that I wasn't going to be billed for an installation fee...really AT&T? You were going to charge me $100 for a service I hadn't even agreed to purchase and used for < 2 hours unless I ask you not to? Bottom line...don't trust the story you get from the customer service/sales people. AT&T's infrastructure is apparently now the laughing stock of the ISP world. If only we were zoned for Google Fiber...(sigh)...

Btw...we live in Huntsville, AL (~200k population), so it's not like it's the middle of nowhere...get it together AT&T, or be prepared to lose more business...you guys have a 1 star rating for a reason..."

"I left Verizon Wireless to go to AT&T Wireless because they were offering a deal to lock in a special DirecTV rate for two years. I had assumed (incorrectly) that Verizon and AT&T’s networks were essentially the same regarding coverage area, speed, and customer service. Well, I was wrong on all fronts.

Let’s start with their coverage area. There is no comparison. AT&T’s coverage is horrible. I would have three bars and be talking on my phone via Bluetooth in my car and then drive less than a mile and be down to one bar. Next thing I know, the person on the other end keeps telling me I’m cutting out. Finally, the signal dropped altogether, and I lost the call. The coverage inside of buildings was horrible as well. I was lucky if I could even get one bar. Many times, I wouldn’t have any service. I couldn’t make a call, send a text, or browse the web. It was extremely frustrating.

Did I mention their customer service is horrible? The people that answer the phones have heavy accents which makes them very difficult to understand. I’m sure you get where I’m going with this. When I called to complain about the problems I was having, they told me there was nothing they could do about the coverage but asked me if an extra 4 GB of data each month would help. I thought they were joking. What good is an extra 4 GB of data if you can’t get any service?

It got so bad for my wife and I that we left AT&T after less than six months. We knew it would be costly. We had Samsung Galaxy 8 phones to pay off, and we no longer had the DirecTV price locked in for two years. But what is the point of having cellular service if it doesn’t work? The whole point of having a cell phone is so you can make calls when you need to.

So now we are back with Verizon and my wife and I couldn’t be happier. The problems we had with AT&T have all gone away. It wasn’t a fluke. I proved to myself that AT&T is incredibly inferior to Verizon. I will never leave Verizon Wireless.

I hope my poor and expensive experience will prevent anyone from using AT&T for anything. They are a horrible company.

"

"I spent an hour activating my watch by phone with ATT while other carriers activated theirs easily. Today I wasted another hour because the ATT clods hid their activation page and customers service people gave badly misleading advice on where and how to activate, like sending me to the Mobile Transfer App, which doesn't do phone activation. The DNA of ATT is monopoly, bureaucracy, copper wire telephone company and that will never change."

"I have been a customer for 23 years, I have had horrible service since hurricane Irma and a little before. Spent over 4 hours between 3 phone calls and a web chat. I have 7 lines and pay over $300, they say there is nothing wrong with my service or my phone but they will give me a $15 credit for my trouble. And they will be giving credits to customers effected in Florida in 2-3 months. Well I didn't go over on my data, phone or text because I had no service for over a week. I will be leaving them as soon as my service contracts are up. So sad that companies no longer care about there customers.
"

"I have been with AT&T for 10 years and last year been hell. Billing never correct. Service super expensive,unlimited does not mean that. Just rude billing mgr. Just don't see customers just numbers. Service ****, spotty coverage. New phone can t get service in my house in the city of Kent. They keep saying will be fixed,been 6 months. I work with a ton of medical staff and hear complaints about AT&T, I still kept them. Not anymore I hear better service from Sprint and even T Mobile. We Will be switching !! We have 3 cells and 4 tablets. I hope AT&T learns to take responsibility . He said she said no-one ever on the same page. Customers matter!!! "