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Rating 2/10

Horrible Coverage, Dropped Calls, Poor Customer Service

I left Verizon Wireless to go to AT&T Wireless because they were offering a deal to lock in a special DirecTV rate for two years. I had assumed (incorrectly) that Verizon and AT&T’s networks were essentially the same regarding coverage area, speed, and customer service. Well, I was wrong on all fronts.

Let’s start with their coverage area. There is no comparison. AT&T’s coverage is horrible. I would have three bars and be talking on my phone via Bluetooth in my car and then drive less than a mile and be down to one bar. Next thing I know, the person on the other end keeps telling me I’m cutting out. Finally, the signal dropped altogether, and I lost the call. The coverage inside of buildings was horrible as well. I was lucky if I could even get one bar. Many times, I wouldn’t have any service. I couldn’t make a call, send a text, or browse the web. It was extremely frustrating.

Did I mention their customer service is horrible? The people that answer the phones have heavy accents which makes them very difficult to understand. I’m sure you get where I’m going with this. When I called to complain about the problems I was having, they told me there was nothing they could do about the coverage but asked me if an extra 4 GB of data each month would help. I thought they were joking. What good is an extra 4 GB of data if you can’t get any service?

It got so bad for my wife and I that we left AT&T after less than six months. We knew it would be costly. We had Samsung Galaxy 8 phones to pay off, and we no longer had the DirecTV price locked in for two years. But what is the point of having cellular service if it doesn’t work? The whole point of having a cell phone is so you can make calls when you need to.

So now we are back with Verizon and my wife and I couldn’t be happier. The problems we had with AT&T have all gone away. It wasn’t a fluke. I proved to myself that AT&T is incredibly inferior to Verizon. I will never leave Verizon Wireless.

I hope my poor and expensive experience will prevent anyone from using AT&T for anything. They are a horrible company.

Rating 10/10

Great Experience!

My racquet arrived very quickly and exactly as described.

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