ResellerRatings.com

Last updated: Feb 6th 2020

Business Terms for Paying Clients

  1. These business terms and conditions (“Business Terms”) apply to individuals or entities (“Client”) that purchase products or services from RSR that are either part of, or related to, the general RSR Services. These Business Terms are in addition to RSR’s General Terms for Reviewers, Readers, and Users (“General Terms”).  Capitalized terms used in these Business Terms but not defined herein have the meanings provided in the General Terms.

 

  1. When RSR and a specific Client execute or “click through” an order form or other similar document initiating the sale or provision of products or services offered by RSR (“Order Form”), the Order Form, these Business Terms, the General Terms, RSR’s Privacy Policy, RSR’s Cookies Policies, and any other agreements or documents expressly incorporated by reference form a binding contract between RSR and the Client (“Agreement”). In the event of a conflict between any of the documents comprising the Agreement, the Order Form will prevail first, then these Business Terms, and then the General Terms.   

 

  1. The term of the Agreement is set forth in the Order Form. RSR will provide Client prior notice of any updates or changes to the Agreement (“Contract Updates”).  Contract Updates for Client will be effective as of the next automatic renewal that is provided under the Order Form, unless Client terminates prior to such automatic renewal in accordance with the Order Form.     

 

  1. During the term of the Agreement, RSR shall provide the products and services that are described in the Order Form (“Purchased Services”), all subject to and in accordance with the Agreement. To the extent the Purchased Services require a license in addition to the license granted to general users in the General Terms, subject to the Agreement, RSR grants Client a limited, non-exclusive, non-transferable, and revocable license to use the RSR Services during the term.

 

  1. Client shall pay the fees in the amount, at the time, and in the manner set forth in the Order Form. If the Order Form is silent on any applicable payment terms, Client shall perform at the time and in the manner set forth in invoices that RSR may issue from time to time.  In the event Client fails to pay any amounts when due, in addition to any other rights available under applicable law, RSR shall have the right to either (or both) (i) charge interest on the delinquent amount at the rate of eight percent (8%) per annum, or (ii) terminate Client’s access to the Purchased Services.  

 

  1. To the extent the Purchased Services involve RSR initiating emails or similar electronic communications to Client’s customers, Client must either (i) expressly obtain the customer’s consent for RSR to contact such customer through Client’s ordering or other process, or (ii) provide written notice of non-consent to RSR and then work with RSR to include a customer “opt in” or consent request in portions of the Purchased Services.  

 

  1. RSR is not required to return or destroy any Feedback provided by Client (including, without limitation, customer contact information) upon termination of the Agreement.

 

  1. To the maximum extent permitted by applicable law, Client agrees to indemnify and hold harmless the RSR Parties from and against any claims, disputes, liabilities, losses, costs and expenses, including, without limitation, reasonable legal fees, in any way related to Client’s breach of the Agreement or claims from Client customers or prospects (including, without limitation, claims based on RSR improperly contacting any customer). These indemnification obligations are in addition to the indemnification obligations provided in the General Terms.

 

  1. The fees listed in the Order Form do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, "Taxes"). Client shall be responsible for and shall promptly reimburse RSR for the payment of all such Taxes (including interest and penalties) imposed by any governmental authorities based on the Purchased Services, provided that RSR shall be liable for any income taxes on or measured by RSR’s net income or gross receipts.

 

  1. All provisions of these Business Terms that should survive termination in order to accomplish their intended purpose shall survive, including, without limitation, Sections 5, 8, and 9.

Cookies Policy

 

Last updated: Feb 6th 2020

 

This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.

 

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.

 

We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.

 

 

Definitions

 

For the purposes of this Cookies Policy, the following terms shall have the following meanings:

 

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to, RSR Acquisition, LLC, a Delaware limited liability company.

 

  • You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

 

  • Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.

 

  • Website refers to ResellerRatings, accessible from www.resellerratings.com.

 

The Use of Cookies

 

Type of Cookies We Use

 

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.

 

We use both session and persistent Cookies for the purposes set out below:

 

Necessary / Essential Cookies

 

Type: Session Cookies

 

Administered by: Us

 

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

 

Cookies Policy / Notice Acceptance Cookies

 

Type: Persistent Cookies

 

Administered by: Us

 

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

 

Functionality Cookies

 

Type: Persistent Cookies

 

Administered by: Us

 

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

 

Tracking and Performance Cookies

 

Type: Persistent Cookies

 

Administered by: Third-Parties

 

Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.

 

Targeting and Advertising Cookies

 

Type: Persistent Cookies

 

Administered by: Third-Parties

 

Purpose: These Cookies track your browsing habits to enable Us to show advertising which is more likely to be of interest to You. These Cookies use information about your browsing history to group You with other users who have similar interests. Based on that information, and with Our permission, third party advertisers can place Cookies to enable them to show adverts which We think will be relevant to your interests while You are on third party websites.

 

Social Media Cookies

 

Type: Persistent Cookies

 

Administered by: Third-Parties

 

Purpose: In addition to Our own Cookies, We may also use various third parties Cookies to report usage statistics of the Website, deliver advertisements on and through the Website, and so on. These Cookies may be used when You share information using a social media networking websites such as Facebook, Instagram, Twitter or Google+.

 

Your Choices Regarding Cookies

 

If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

 

If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.

 

If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

 

  • For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050

 

  • For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835

 

  • For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

 

  • For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

 

For any other web browser, please visit your web browser's official web pages.

 

More Information about Cookies

 

You can learn more about Cookies at the following third-party website:

 

  • Network Advertising Initiative: http://www.networkadvertising.org/

 

Contact Us

 

If you have any questions about this Cookies Policy, You can contact us:

 

  • By email: support@resellerratings.com
  • By visiting this page on our website: https://www.resellerratings.com/contact-us
  • By phone number: tel: 800-270-0431
  • By mail: 1111 Chester Ave, Suite 101, Cleveland, OH 44115

ResellerRatings.com

 

Last updated: Feb 6th 2020

 

General Terms for Reviewers, Readers, and Users

 

  1. RSR Acquisition, LLC, a Delaware limited liability company with offices at 1111 Chester Avenue, Suite 101, Cleveland, OH 44144RSR (“RSR” or “we”), solicits, accepts, collects, publishes, and syndicates reviews of various retailers and other organizations, through various products and services such as websites, emails, surveys, and other methods (the “RSR Services”). By accessing or using the RSR Services, you (the individual reviewer, reader, or user) agree to these general terms and conditions (“General Terms”), and acknowledge the General Terms form a legally binding contract between you and RSR. These General Terms govern your use of the RSR Services.  Please refer to the top of this page for a link to terms that may apply to other uses or apsects of the RSR Services.  Subject to these General Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to use the RSR Services.

 

  1. The RSR Services rely on users providing, posting, or submitting various responses, reviews, commentary, and various other forms of feedback or content (“Feedback”). You retain ownership and remain responsible for all of your Feedback, including making sure that your Feedback is lawful and appropriate.  While RSR does not assume liability for any of your Feedback, RSR may remove or modify your Feedback at any time without notice if we determine it is unlawful, inappropriate, or otherwise violates applicable policies.  You are solely responsible and liable for your Feedback.  You assume all risks associated with your Feedback.   

 

  1. By providing Feedback through the RSR Services, you grant RSR and its clients, strategic partners, and users a perpetual, non-exclusive, royalty-free, transferable, sublicensable, worldwide license to use, store, display, reproduce, save, modify, create derivative works, transfer, sublicense, perform, and distribute your Feedback for the purpose of providing, running, modifying, adding to, and improving the RSR Services. Without limiting the generality of the license you grant to RSR, you agree that we may use your Feedback in various ways such as reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, transferring and distributing it, and allowing others to use your Feedback. You irrevocably waive any claims of moral rights or attribution with respect to your Feedback against RSR and its users.  

 

  1. RSR and its clients may publicly display advertisements, paid content, and other information nearby or in association with your Feedback, in any form that RSR deems appropriate. You are not entitled to any compensation for advertisements placed nearby or in association with your Feedback.

 

  1. RSR may terminate or suspend your access and right to use the RSR Services at any time for any or no reason. The license you grant to RSR is perpetual and does not end if you stop using the RSR Services or if RSR terminates or suspends your access.  All provisions of these General Terms that should survive termination in order to accomplish their intended purpose shall survive, including, without limitation, Sections 6, 7, 10, 11,12, and 14.

 

  1. Except as authorized in writing by RSR on a case by case basis, you agree that you shall not, directly or indirectly, use any automated means, form of scraping, or data extraction to access or collect RSR data, content, reviews, or other users’ Feedback from the RSR website.

 

  1. As part of the consideration for the RSR Services, you agree to cooperate in a mutually agreed public testimonial regarding the RSR Services. You understand that such testimonial may be used in connection with publicizing and promoting RSR. You authorize RSR to use your name, image, likeness, voice, and brief biographical information, as may be included in such mutually agreed testimonial.

 

  1. You agree to receive any legal notices electronically, including via e-mail, posting to our website, or any similar form that we decide to use.

 

  1. RSR may revise these General Terms from time to time in its sole discretion. We will generally post the most current version of the General Terms on our website.  By continuing to access or use the RSR Services after revisions are posted or become effective, you agree to be bound by the new General Terms. If you don’t agree to the new terms, you must stop using the RSR Services.

 

  1. To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless RSR, and its affiliates, officers, directors, employees, agents, and representatives of each of them (collectively, the “RSR Parties”) from and against any claims, disputes, liabilities, losses, costs and expenses, including, without limitation, reasonable legal fees, in any way related to your access to or use of the RSR Services, your Feedback (including, without limitation, infringement claims), or your breach of any of these General Terms.

 

  1. RSR provides the RSR Services on an “AS IS” basis without warranty of any kind, express or implied. RSR EXPRESSLY DISCLAIMS WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. RSR is not responsible or liable to you for any errors, omissions, technical inaccuracies, or downtime in the RSR Services.   RSR is constantly improving the RSR Services and reserves the right to make such improvements or changes without prior notice as it deems appropriate.

 

  1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT RSR SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL DAMAGES, PUNITIVE DAMAGES, OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOST DATA), AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE ANY RIGHT YOU WOULD OTHERWISE HAVE TO ANY SUCH DAMAGES. FURTHER, YOU AGREE THAT RSR’S MAXIMUM AGGREGATE LIABILITY FOR ALL CLAIMS FROM YOU (OR THIRD-PARTIES RELATED TO YOUR USE) IN CONNECTION WITH OR RELATED TO THE RSR SERVICES SHALL BE TWO HUNDRED FIFTY U.S. DOLLARS ($250.00).

 

  1. RSR respects the legitimate rights of copyright and other intellectual property owners. Pursuant to the Digital Millennium Copyright Act, 17 U.S.C. Section 512 (the “DMCA”), RSR designates the agent specified below to receive notifications of claimed copyright infringement on its sites. If you believe that your work has been copied in a way that constitutes copyright infringement or that your intellectual property rights have been otherwise violated, please provide RSR's agent with the following information in accordance with the DMCA: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest; (ii) a description of the copyrighted work or other intellectual property that you claim has been infringed; (iii) a description of where the material that you claim is infringing is located on any of RSR's Services, with enough detail that we may find it on our website; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.

 

Legal Department
1111 Chester Ave., Suite 101
Cleveland, OH 44114
Telephone: 800-270-0431
Email:  support@resellerratings.com

 

  1. These General Terms shall be governed by the laws of the State of Delaware, without regard for the conflict of laws principles thereof. You agree that in the event a dispute arises concerning your access or use of the RSR Services, or any other program or service offered by RSR, that such dispute shall be resolved exclusively through an arbitration process. Unless the parties specifically agree otherwise in writing, such arbitration shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Further, you agree that any such arbitration shall be settled on an individual basis, and unless the parties agree otherwise in writing shall not be consolidated in any arbitration or suit with any claim or controversy of another party. You agree that all arbitration proceedings will be conducted in Cleveland, OH. You further agree that any interim or preliminary relief sought shall be brought exclusively in a court of competent jurisdiction in Cleveland, OH.

 

  1. No agency, partnership, joint venture, employee/employer or franchiser/franchisee relationship shall be deemed to exist, or is intended to exist, by the General Terms or your access or use of the RSR Services.

 

  1. These General Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be transferred or assigned by RSR without restriction. Any attempted transfer or assignment by you in violation hereof shall be null and void.

 

  1. These General Terms incorporate by reference and include our Privacy Policy and our Cookies Policy. These General Terms together with the Privacy Policy and Cookies Policy constitutes the entire agreement between you and RSR concerning the RSR Services. If any provision of these General Terms is deemed invalid, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these General Terms will remain in full force and effect.

 

  1. No waiver of any term of these General Terms shall be deemed a further or continuing waiver of such term or any other term, and RSR’s failure to assert any right or provision under these General Terms shall not constitute a waiver of such right or provision.

Privacy Policy Last Updated: February 7, 2020

 

ResellerRatings provides this policy to provide you with information relating to how we collect, use and share information. Specifically, this policy addresses:

 

When we set out to make ResellerRatings.com the best shopping experience, we didn't want to settle on a generic one size fits all site. We wanted to build a site that speaks to the best deals and safest shopping experience for you. We respect your privacy, and we do collect data on how you use our site and services in order to tailor it to your needs.

 

ResellerRatings respects the privacy and security of its users. Our goal is to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. In order to achieve this goal, we sometimes collect information as you interact with our online services to understand what differentiates you from each of our millions of other users.

 

In order to demonstrate our commitment to your privacy, we have prepared this statement disclosing the privacy practices of RSR Acquisition, LLC for the ResellerRatings business and site. Here, you will learn what personally identifiable information of yours is collected, how and when we might use your information, how we protect your information, who has access to your information, and how you can correct any inaccuracies in the information.

 

ResellerRatings recognizes that the European Union (“EU”) has established strict protections regarding the handling of Personal Data, and ResellerRatings therefore has elected to adhere to the EU-U.S. Privacy Shield Framework (the “Privacy Shield”) with respect to such Personal Data that it receives in the United States about individuals located in the EU. ResellerRatings also engages with its Clients in the EU Model Clauses for data processing. 

 

ResellerRatings also recognizes that the State of California has enacted the California Consumer Privacy Act of 2018 (“CCPA”) which provides California residents with certain protections and rights regarding the handling of Personal Information.  ResellerRatings has adopted an Addendum to this Privacy Policy which addresses the specific California requirements.  The Addendum supplements the provisions of this Privacy Policy.

 

For further background and information about Privacy Shield, and to see ResellerRatings’s representation on the Privacy Shield List, please refer to the Privacy Shield website at www.privacyshield.gov.

 

If you are located outside of the United States, please be aware that ResellerRatings and/or its Clients may transfer your Personal Data to the United States for processing. By using our website, contracting with us to receive our products or services, or submitting any information to us, you consent to this transfer, processing and storage of your information in the United States, a jurisdiction that may not provide the same level of privacy protection as the laws in your home jurisdiction.

 

Information Collected

 

ResellerRatings collects certain information from and about its users in three ways -- directly from the user, from our Web server logs, and with cookies.

 

  • User-Supplied Information: When you register on ResellerRatings.com, we may ask you for your name, email address, invoice numbers pertaining to online transactions, and some other personal information. The more accurate information you provide, the better we are able to customize your ResellerRatings.com experience.

 

  • Server Log Information: When you visit an Internet Web site, you disclose certain information about yourself, such as your Internet Protocol (IP) address, the time of your visit, and the referring location (e.g., the Site or page that offered a link to a ResellerRatings.com page). ResellerRatings.com, like many other sites, records this basic information about visits to its site.

 

  • Cookies: In order to offer and provide a customized, personal service, ResellerRatings.com uses cookies administered by an affiliate of ResellerRatings, to store and help track your information as you travel throughout the site. For example, we may use cookies to help remind us who you are and to deliver content and services based upon your account information. In addition, third party advertising networks may issue cookies when serving advertisements. Cookies are simply pieces of information that are sent to your browser from a Web server and stored on your computer's hard drive. The use of cookies is relatively standard and you will likely find them used on most other major Web sites. Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you receive a cookie, or to refuse to accept cookies. You should understand that certain areas of many sites may not function properly if you set up your browser to not accept cookies or if you reject a cookie. Merchants signing up for our services should also recognize that by displaying the ResellerRatings seals and/or widgets on their respective Web properties, merchants, on behalf of themselves and their users, authorize ResellerRatings and its affiliates to place cookies on browsers visiting the merchant-operated sites.

 

You should remember that whenever you voluntarily disclose personal information online, such as in message boards, through e-mail, discussion groups, or in chat areas, your information can be collected and used by others. Although ResellerRatings tries to protect your personal information, ResellerRatings cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You are also solely responsible for maintaining the secrecy of any passwords you set up and/or any account information. Most of the data we collect is anonymous, but some of our Clients may direct us to ask for your contact information, which is Personal Data. Wherever we obtain access to Personal Data about our Clients’ customers or website visitors, we are acting as a mere data processor on behalf of our Clients, and we therefore process such Personal Data strictly in accordance with their instructions and pursuant to our contractual arrangements with them. ResellerRatings’s Clients are the data controllers and data owners. If you are a customer or website visitor with an existing relationship with one of our Clients, you should refer to the Client’s website to understand the privacy practices that apply to Personal Data that we may maintain about you on behalf of the Client. Our Clients are encouraged to participate in privacy initiatives to protect the privacy and security of the data collected; however, since we do not have direct control over the policies or practices of our Clients, we cannot be responsible for their actions. If you are a reviewer who provides information to ResellerRatings via the ResellerRatings site or portal, all content and personal data that you provide remains your property, and ResellerRatings acts as the data controller for all legal purposes. Although our Client is licensed to use the content provided by a reviewer, such license is not perpetual and expires a commercially reasonable time after you, the reviewer, remove or delete the content from ResellerRatings. You have the right to access your Personal Data. If you would like to access and review Personal Data that you provided to us, you can contact us at Privacy@resellerratings.com. We will cooperate as appropriate with requests from reviewers within 30 days.

 

How and When Information is Used

 

We use information in different ways to give you the best experience.

 

  • User-supplied information: This information is used for purposes such as personalization and verification.

 

  • Web Server Logs: This information helps us identify which areas of our site are of interest to our visitors. ResellerRatings also collects the Internet Protocol (IP) addresses of its visitors for the purposes of system administration and to report aggregate information to our advertisers.

 

  • Cookies: We use cookies to let users use our services more easily and to let us keep track of certain statistical information that helps us improve our site and offerings available by our affiliates. Cookies also allow us to save passwords and preferences for you so that you won't have to re-enter them the next time you visit.

 

  • Your Email Address: We use your email address to send you information about your ResellerRatings.com account, such as your username and password, and confirmations of reviews that you have submitted to the site. From time to time, we may email you to let you know about new site features no more frequently than once per month but generally only a few times per year. Except as described in this Privacy Policy, your email address is never sold or otherwise provided to a 3rd party.

 

  • Invoice Numbers: When you submit a review of an online merchant to ResellerRatings, we ask you to provide an invoice number for your transaction with that merchant as evidence that you did indeed enter into a transaction with that merchant. Merchants have the ability to login to ResellerRatings.com to view invoice numbers submitted to our site by their customers for any given review of that merchant. Therefore, any invoice number that you submit to our website is visible to the merchant to whom your review pertains, but not to any other merchants or users of our website.

 

How We Protect Your Information

 

The privacy and protection of your personal information is important to us. ResellerRatings does not make personally identifiable information available to any third parties without your permission or as otherwise described in this Privacy Policy. Any user statistics that we may provide to prospective advertisers or partners regarding your ResellerRatings.com usage are provided on an anonymous basis only and do not include any personally identifiable information about any individual user.

 

Your access to some services and content is password protected. We recommend that you do not divulge your password to anyone. ResellerRatings will never ask you for your password in an unsolicited phone call or in an unsolicited email. You should not disclose your user name and password to others. In addition, if applicable, you should remember to sign out of your ResellerRatings.com account or service at the end of each session. You may also wish to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.

 

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our efforts to protect your personal information, ResellerRatings cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information to us at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems.

 

Children

 

In most cases, ResellerRatings’s services and website are not designed or intended for use by children under 18, although our Clients may offer children’s products for purchase by adults and/or children’s services. If you are under 18, you should not use our site without the permission and in the presence of a parent or guardian. In rare instances, a ResellerRatings’s Client may choose to survey children under 18; such surveys will not solicit Personal Data. Children under 18 may not submit any Personal Data to us, and if we discover that we have inadvertently gathered any Personal Data about a child under 18, we will take appropriate steps to delete it immediately.

 

Our Email Programs

 

ResellerRatings sends the following types of emails to our users:

 

  • New user registrations: When you sign up for a free account at ResellerRatings.com, either to write a review or to participate in our discussion forums, we send you a verification email containing a link. Click the link to verify and activate your account. Once activated, this email is no longer sent to you. You may receive more than one activation email reminder, but an opt-out link is provided at the bottom of these activation emails.

 

  • Deal Newsletter: You can choose to receive daily deals newsletters containing product specials found at various retailers. To receive this newsletter, you must opt in by inputting your email address into a form on our homepage. Then, you will receive a verification email to confirm that you want to receive the newsletter. Every newsletter that is sent out also includes an unsubscribe link at the bottom.

 

  • Review Alerts: If you are an online retailer, you can sign up to be notified by email when reviewers post reviews to our site about your company. You can turn these email alerts on and off in the merchant administration panel that we provide to you.

 

  • When you write a review for a merchant listed at ResellerRatings.com, that merchant can post a public response in reply to your review. You will be emailed a copy of the merchant's response. Additionally, the merchant can contact you via our site, to send you an email via a web form. Your email address is not revealed to the merchant. If you wish to opt out of these types of emails, use the unsubscribe link at the bottom of each email.

 

  • Exit Survey Reminders: Many Internet retailers participate in our exit survey program, which displays a popup window to the user after the user completes a purchase at the retailer's website. The exit survey window asks the user if they want to write a review of the retailer, and to enter their email address, if so. Then, one week later, we send a reminder email to the user, asking them to complete a review. Only one reminder email is sent, as part of this program, per the user's initial request.

 

Who Has Access to the Information

 

Except as described in this Privacy Policy, ResellerRatings and its affiliates will not willfully disclose any individually identifiable information that has been collected about users to any third party without first receiving that user's permission, other than to provide its services. Personal information you include as part of your public user profile and other personal information you post on or through the ResellerRatings.com service as part of reviews is made publicly available and so can be accessed by nearly anyone who views your profile or reviews online. This includes your username, the biographical information and photos you include in your profile, and any personal information you may include in your postings of comments and reviews. ResellerRatings may disclose personal information when we believe in good faith that the law requires it or to protect the rights or property of ResellerRatings. ResellerRatings will use its best efforts to contact you if ResellerRatings.com is issued a subpoena or other legal process that requests your identity.

 

ResellerRatings may disclose personal information to affiliates or to third party vendors, consultants, and other service providers who are working on our behalf. Also, your personal information may be disclosed or transferred to one or more third parties in connection with, or during negotiations of, any merger, sale of company assets, financing, restructuring or acquisition of all or a portion of our business to or by another company. When you are at the ResellerRatings.com site and asked for personal information, you share that information with ResellerRatings (or to affiliates and/or vendors providing services on behalf of ResellerRatings.com) alone, unless the service is offered in conjunction with another party. For example, some ResellerRatings services are offered in conjunction with another company. In order to provide such co-branded services to you, it is necessary for us to share your personal information with the company offering the co-branded service. If you do not want your data to be shared, you can choose not to allow the transfer of data by not using that particular service. If you choose to share your data with a provider of a co-branded service, you should understand that those providers may have separate privacy and data collection practices. ResellerRatings has no control over and accepts no liability for these independent practices. Each provider should provide more information regarding its privacy and/or use policies.

 

Third Party Advertising

 

We use Google and other third-party advertising companies to serve ads when you visit our site. These companies may use information about your visits to this and other sites in order to provide advertisements on this site, other sites, and other interactive media about goods and services that may be of interest to you. Third party advertising companies may issue cookies when serving advertisements. This Privacy Policy does not apply to, and we are not responsible for, third party cookies or other tracking technologies, and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices. If you would like to obtain an opt-out cookie from Google or other third-party advertising companies, or for more information about targeted advertising in connection with ad networks, please visit www.networkadvertising.org/managing/opt_out.asp. Having an opt-out cookie means that the information collected from your website visits will not be used to target ads to you. You may have to obtain a new opt-out cookie for each browser you use and whenever you reset your cookies.

 

How to Correct Inaccuracies

 

If you use another ResellerRatings.com service, we may send you a confirmation e-mail confirming your new account and/or service. The message will be sent to the address that you supplied us and will describe ways for you to change or delete the account information provided. Remember to keep the confirmation e-mail as it will also contain information that will help you in case you run into problems accessing our services. We welcome any questions or comments you have about ResellerRatings.

 

Updates to this Privacy Policy

 

We may make changes to this Privacy Policy from time to time. If we update this Privacy Policy, we will update the “last updated” date at the top of this Privacy Policy. Any changes to this Privacy Policy are effective upon posting. In the event of any material changes to this Privacy Policy, we will use reasonable efforts to notify you of the change.

 

Opt Out of Email

 

We will occasionally send you information on ResellerRatings products or services we think may be of interest to you if you are a Client or choose to sign up for our newsletter. If you do not want to receive this promotional information, you may opt-out from these types of communications by following the instructions included in each communication, or by contacting us at Privacy@resellerratings.com. To stop receiving any kind of emails from ResellerRatings, contact us and provide your email address.

 

Our mailing address to contact us:

 

C/O RSR Acquisition, LLC

1111 Chester Avenue, Ste. 101

Cleveland, OH 44144

 

Or faster yet, contact us here support@resellerratings.com

 

ResellerRatings and Privacy Shield

 

This Privacy Statement covers the website www.resellerratings.com, all ResellerRatings’s hosted surveys, including the collection of Personal Data about ResellerRatings’s Clients and ResellerRatings’s Clients’ customers and website and mobile website visitors.

 

If you have questions or complaints regarding our Privacy Statement or practices, please contact us at Privacy@resellerratings.com. If you are not satisfied with our response and have a complaint about our privacy practices, you can contact your local Data Protection Authority.

 

ResellerRatings may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. ResellerRatings may be liable for passing Personal Data on to third-parties (an “onward transfer”) that do not adhere to the protections mandated by the EU and Switzerland.


Dispute Resolution

 

ResellerRatings participates in the Privacy Shield Framework. As part of our participation in that program, we have agreed to adhere to its principles for the resolution of disputes relating to our compliance with Privacy Shield. If you have any complaints regarding our compliance with Privacy Shield, you should first contact us (as provided above). If contacting us does not resolve your complaint, you may raise your complaint with your local Data Protection Authority in accordance with the Privacy Shield Framework guidance published here: https://ec.europa.eu/commission/index_en

ResellerRatings is subject to the investigatory and enforcement powers of the United States Federal Trade Commission and other regulatory agencies. In some circumstances, an individual having a dispute with ResellerRatings may invoke binding arbitration through the Privacy Shield Panel in accordance with the Privacy Shield Framework guidance published here: http://ec.europa.eu/justice/data-protection/document/citizens-guide_en.pdf

 

 

IF YOU ARE A CALIFORNIA RESIDENT PLEASE CONTINUE TO READ BELOW FOR AN EXPLANATION OF ADDITIONAL RIGHTS WHICH YOU MAY HAVE

 

Privacy Notice/Addendum for California Residents

 

Effective Date: February 7, 2020

 

This Privacy Notice/Addendum for California Residents supplements the information contained in ResellerRatings’s Privacy Policy https://www.resellerratings.com/terms#privacypolicy and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and any terms defined in the CCPA have the same meaning when used in this Notice.

 

Where noted in this Notice, the CCPA temporarily exempts personal information reflecting a written or verbal business-to-business communication ("B2B personal information") from some its requirements.

 

Information We Collect

 

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include:

 

  • Publicly available information from government records.

 

  • Deidentified or aggregated consumer information.

 

  • Information excluded from the CCPA's scope, like:

 

  • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;

 

  • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

 

In particular, we have collected the following categories of personal information from its consumers within the last twelve (12) months:

 

Category

Examples

Collected

A. Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.

YES

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Some personal information included in this category may overlap with other categories.

YES

C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

 

NO

D. Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

NO

E. Biometric information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

NO

F. Internet or other similar network activity.

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

YES

G. Geolocation data.

Physical location or movements.

YES

H. Sensory data.

Audio, electronic, visual, thermal, olfactory, or similar information.

NO

I. Professional or employment-related information.

Current or past job history or performance evaluations.

NO

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

NO

K. Inferences drawn from other personal information.

Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

YES

 

We obtain the categories of personal information listed above from the following categories of sources:

 

  • Directly from you. For example, from forms you complete or products and services you purchase.

 

  • Indirectly from you. For example, from observing your actions on our Website.

 

  • From retailers who you may have purchased products or services from.

 

 

Use of Personal Information

 

We may use, sell, or disclose the personal information we collect for one or more of the following purposes:

 

  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.

 

  • To provide, support, personalize, and develop our Website, products, and services.

 

  • To create, maintain, customize, and secure your account with us.

 

  • To process your requests, purchases, transactions, and payments and prevent transactional fraud.

 

  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

 

  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).

 

  • To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.

 

  • For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.

 

  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

 

  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.

 

  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users/consumers is among the assets transferred.

 

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

 

Sharing Personal Information

 

We may disclose your personal information to a third party for a business purpose or sell your personal information, subject to your right to opt-out of those sales (see Personal Information Sales Opt-Out and Opt-In Rights). When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. The CCPA prohibits third parties who purchase the personal information we hold from reselling it unless you have received explicit notice and an opportunity to opt-out of further sales.

 

We may share your personal information with the following categories of third parties:

 

  • Service providers.

 

  • Data aggregators.

 

  • Data syndicators.

 

 

Disclosures of Personal Information for a Business Purpose

 

In the preceding twelve (12) months, Company has not disclosed personal information for a business purpose.

 

 

Sales of Personal Information

 

In the preceding twelve (12) months, Company has sold the following categories of personal information:

 

  1. Identifiers.
  2. Internet or other similar network activity.
  3. Geolocation data.

 

 

We sell your personal information to the following categories of third parties:

 

  • Data aggregators.

 

  • Data syndicators.

 

 

Your Rights and Choices

 

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

 

Access to Specific Information and Data Portability Rights

 

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

 

  • The categories of personal information we collected about you.

 

  • The categories of sources for the personal information we collected about you.

 

  • Our business or commercial purpose for collecting or selling that personal information.

 

  • The categories of third parties with whom we share that personal information.

 

  • The specific pieces of personal information we collected about you (also called a data portability request).

 

  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

 

  • sales, identifying the personal information categories that each category of recipient purchased; and

 

  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

 

Deletion Request Rights

 

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

 

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

 

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.

 

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

 

  • Debug products to identify and repair errors that impair existing intended functionality.

 

  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

 

  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).

 

  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.

 

  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

 

  • Comply with a legal obligation.

 

  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

 

 

Exercising Access, Data Portability, and Deletion Rights

 

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

 

  • Calling us 800-270-0431

 

  • Emailing us at support@resellerratings.com

 

  • Visiting https://www.resellerratings.com/contact-us and/or https://www.resellerratings.com/privacy/manage

 

 

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

 

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

 

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include:

 

  • Full Name and Email Address

 

  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

 

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

 

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.

 

We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

 

For instructions on exercising sale opt-out rights, see Personal Information Sales Opt-Out and Opt-In Rights.

 

Response Timing and Format

 

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

 

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

 

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

 

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

 

Personal Information Sales Opt-Out and Opt-In Rights

 

If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the "right to opt-in") from either the consumer who is at least 13 but not yet 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time.

 

To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following Internet Web page link:

 

https://www.resellerratings.com/privacy/manage

 

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by:

 

http://www.resellerratings.com/signup

 

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Non-Discrimination

 

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

 

  • Deny you goods or services.

 

  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

 

  • Provide you a different level or quality of goods or services.

 

  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

 

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

 

 

Changes to Our Privacy Notice

 

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

 

Contact Information

 

If you have any questions or comments about this notice, the ways in which ResellerRatings collects and uses your information described here and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

 

Phone: 800-270-0431

Website: https://www.resellerratings.com/contact-us

Email: Privacy@resellerratings.com

Postal Address: 1111 Chester Avenue, Ste. 101,

       Cleveland, OH 44144

 

 

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