"I purchased Dior sunglasses at what I thought to be a great price on 7/27/07. I paid overnight shipping. I still do not have the glasses a week later. Countless emails to the company come back with the standard automated reply that it takes 48 hours to process. Well its now 144 hours of processing and no glasses in sight, nor any type of human contact. I do not recommend using this site to anyone, go somewhere else, more reputable, pay extra $$ and be satisfied to have glasses in hand. Who knows if the company is even legitimate??? No phone # is listed anywhere. I think its fraudulent to have such a lack of customer service.
UPDATE*** I just got an email saying my item shipped, after sending an email stating that I am fed up with their lack of response. Lets see what happens and I will update my post if they ever arrive."
"I have purchased sunglasses several times from zbestglasses and have always been well satisfied. I received instant confirmation of my order, my email was answered, and I received my sunglasses in a timely manner. My sunglasses were exactly what I ordered and I saved significant money ordering through zbestglasses. I have no reservation in recommending them."
"IMPORTANT! READ THE REVIEWS ON THIS COMPANY!!!
They will send your shipment with a delivery confirmation which makes it impossible to get your order unless you have someone home waiting fo ups. Try to contact the company is impossible and they have NO PHONE # OR PHYSICAL ADDRESS
BUYER TAKE GREAT CAUTION"
"I purchased a pair of Gucci for my wife. They came in original case with papers (she had one pair that we bought for double the price). The shipping was quick. We recieved them in 4 days.
The price is verry good for a pair of shades."
"I ordered a pair of Maui Jim Volcano glasses. I recived an acknowledgement after ordering and a subsequent email that the glasses were on national back order and it would take 5 days to fill the back order. I was provided the option to cancel the order. I choose to wait since the price was the best I could find and I was in no hurry. I Received beautiful new shades, in less than 10 days of ordering A+."
"This has been a terrible experience! I ordered sunglasses and the wrong lens style came and the glasses were noticably worn. I contacted them to exchange them for the correct pair and they were more than amicable. I sent them back 3 weeks ago with payment for return postage and have asked numerous times for a status with no reply. They really are shady. I think I have a contact but am not sure. If anyone does, can they please email me at ****@****. Thanks and good luck! PS STAY AWAY"
"Ordered some Maui Jims on 5/27/06 and to this day it still says "processing" on the website. No number to call seems shady, too. I did receive an email that my sunglasses had shipped on June 6, so here is hoping. I WOULD NEVER DO BUSINESS WITH THIS PLACE AGAIN, NOT EVER! It wasn't worth saving $50 to be so worried about my credit information just being out there with no one to talk to. I have since sent 2 more emails asking for a tracking number, with no reply so far. DON'T BUY FROM THIS SITE! "
"I decided to give them a try even though they didn't list any contact information. I had used speedy contacts before and was happy with their quality, but apparently they are no longer in business. zbestglasses has similar discount prices which are by far the best that I could find. I got a little worried after a couple days of not receiving a shipping notice, but I sent an email through their website and it was promptly responded to. I kept checking my account on their website as to my order's status and it kept showing 'processing'. It still does, and I just received my Maui Jim's. That's the downside, don't expect the same kind of order management/transparency as a national chain store. The upside is a great deal on expensive sunglasses."
"When purchasing I asked zbestglasses to contact me if they could not fulfil the order promptly as I needed it fast. Heard nothing, but the day I sent a follow up email the order shipped out (its unclear whether this was fortuitous or as a result of my enquiry) and I got the glasses - in perfect condition - the next day."
"After placing the order on 4/15, I was concerned since there was no confirmation on the website or any contact telephone number. When I sent an email to inquire about the order, I received a response within 24 hours that the order was processed and would ship within 3-5 business days. I then received another email on the 5th day confirming that the order had been shipped. I received 2 pair of sunglasses (Revo & Maui Jim) in perfect condition with cases and manufacturer's paperwork within 2 days of the shipping notification. They had the best price on the web and responded to my email right away--couldn't be happier."
"I purchased the glasses since they were the cheapest on the web (and eBay was out of the style I liked). I was a bit worried since the website isn't the greatest and they don't have any contact numbers (only email). But I ordered the glasses and had them shipped to a different address than my billing address and everything went smoothly. The glasses are real (checked to make sure they weren't fakes, with other authentic ones). It was a good experience and the best price!"
"After ordering sunglasses from Zbestglasses.com i read reviews on this page and got very worried that i got scammed. But i actually received my glasses 5 days later, with all the documentation and case and looking beautifull. This was a very fast transaction and i am very happy with my purchase! p.s they have sent me confirmation e-mail and email that the order was shipped...really can't complain!"
"never sent my glasses, never returned emails, no way to call. Now they have my credit card number and I have no way of knowing what they're doing with it.
Poorest service ever!"
"I ordered (2)pair of glasses on Sept. 3,2005 and have not received them yet. It is now Sept. 24 and have sent 5 e-mails with no success. If anyone has a phone number, please e-mail to me."
"Buyer Beware....
If you think your order will actually ship in 3-5 days, think again. I waited 19 days for my order to ship. I sent 3 mails requesting order status and did not get one single reply. There is no phone number to call customer service, so you are at their mercy. I just received an email stating my order has finally shipped. I am now on the edge of my seat hoping the order will actually ship. Keep your finger crossed everyone! "