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5/5

2005-06-14

"I just ordered a system and have not recieved it yet. It is difficult to get an agent on the phone. The automated system only allows you to be on hold a couple of minutes before it kicks you over to leave a voice mail message. When I did get the opportunity to speak to a rep, he was knowledgeable and courteous. They have just about every advanced option you'd want for your computer. Lots of the options aren't on their website, so be sure to ask for anything you might be looking for. I would appreciate more specs and photos of the systems they sell. They don't have different views of their systems, or pictures of the various colors they offer. I will update my comments once I've recieved my system. I ordered the top of the line notebook "Monstruou M-P550". It is fully loaded."

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Delivering products damage free
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Overall technical support
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Overall customer service
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Verified
5/5

2005-06-05

"i am amazed with the xvx customer service, these people are very friendly. The quality of my system is really good, works great. They offer you lifetime tech support so you dont have to worry about ever getting charge for telephone support once you warranty expires."

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Verified
5/5

2005-02-07

"This computer is perfect for the person looking for a high performance system. I love the glossy case that they provide.

I will soon order a second system!
"

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Verified
5/5

2005-01-22

"One day i was reading PC Gamer magazine and i saw an ad that xVx had in that issue. I went and check them out, everything look good to me. What made me buy an xVx machine was there prices. So i order and waited to for it to be ship to me. Well that day came and WOW! the computer was alot better than i expected. I had a little problem the next month, so i called xvx tech support, and they fixed the problem in just less than 5 minutes. If you want a great system at a great price i recommend xVx!"

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Verified
1/5

2004-12-21

"I bought 2 xvx computers are both broke down after 1 year each , now they don't answer my emails and they say they have 24/7 support but always nobody there , I never got my promised airline ticket either. Now I have to spend about 300 dollars to get my small form factor fixed at a local shop.

Do not buy from them if you want a long-term computer, they won't last over 2 years.
xVx if you want me to take away this bad review then email me to help me fix my computers.

xVx buy the barbone small form factor from KlossPC for 300$ and they add the parts you need. So don't think it's them to makes the cases and stuff.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-08-01

"BEST GAMING PC EVER!!! xVx has one of the best service, PC,and Support! All of my next purchases will be from xVx from now on. My old computer was a Dell, there service is good, but there computers keeps giving you problems. I have had my xVx Monstruo since January and i still havent had to call xVx for a problem regards my system. I will recommend xVx to anyone looking for the best!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with