"I have used Woodsnap multiple times for different products. The original page for reviews is now closed because they have merged with another company (I'm glad I found this page with a lot more reviews) but the product is still as incredible as ever! I had a sign made for a new business and it was a HUGE hit! Trust your business to Woodsnap. And thank you Julie Lynn for the constant flow of back-and-forth emails and phone calls! Julie even helped me get an order changed AFTER I had placed it. Luckily it was less than an hour after placing and it had not yet gone to production but still, it showed how willing she was to do everything to make the order right, even though the mistake was on my end. Thank you Julie! Thank you Woodsnap! Looking forward to placing more orders!!"
"If you are looking for a reasonably priced, special gift - this is it! They did as wonderful job on several wedding gift prints! This is our special go to gift idea! "
"I can’t say enough about the amazing customer service provided by this company. White glove service from start to finish. Thanks Ashlei!"
"I’m a returning customer and downloaded a photo I had modified. Ashlei emailed and said the team thought the resolution was too low so I downloaded the original and they were exactly right! We love the piece and it now resides on our mantle. More to come soon! I got 5 emails I think from Ashlei and the team keeping me updated and making sure I was satisfied. They truly care and are personally engaged with you. Can’t wait to do another one!"
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" Perfect sentimental gift for any occasion. I will be using you guys again"
"This past holiday season had Woodsnap busier than expected and therefore I waited over a month for my large wood print. Without my prompting, Woodsnap sent email updates so I wasn't wondering! Then in January they refunded my shipping and sent a handwritten apology letter with a gift certificate! Talk about superior customer service!!!"
"I placed my order in December and Woodsnap sent out an email saying that production was slowed and orders were being delayed. I contacted Woodsnap and they did everything they could to rush my order out as soon as possible. It did not get here in time, but that was actually my fault because I chose surepost shipping which takes up to 10 business days. I appreciated the customer service rep who worked with me to get my order out asap. They apologized for the delay and even sent me a note from their director. I really appreciated Woodsnaps willingness to work with their customers. The product turned out even better than expected and it was worth the wait. "
"I placed several orders on Nov 30th...all meant to be Christmas gifts. They did not arrive until late January. I couldn't get any information on tracking or delivery status. Very disappointing and embarrassing."
"I was extremely disappointed with communication and shipping time.
I placed my order Nov. 30th and didn't receive my product until Jan 8th. I wrote three emails as the product I ordered was a gift for the holidays.
No communication from shop.
However, when I did receive my order, I was VERY pleased with the quality. I ordered a single hexagon wood picture.
Today (Jan 25th) I received a written letter from the Director of Operations, apologizing for the way my order was handled. There was also a Gift Card enclosed with the letter.
Yes, the customer service and shipping was disappointing for my one order over the holidays. However, the product itself is amazing. I will continue to order from the shop. It seems that they will change their operations in the future. "
"...they fell down in customer service. Ordered a 16x20 without a frame 6 weeks before Christmas. However I was never able to get a response on when my product would arrive. Finally received a form message a week before the holiday: apparently Woodsnap had more orders than they anticipated which they were struggling to catch up, No problem except that there was no indication when my order would arrive. Tried to ping them to find out but did not receive a response. Finally got an update on the order status from the website that indicated the item would ship 12/18 - except no, that was the date when the shipping tag was created. The actual ship date was 12/29 - - and it was still shipped UPS ground even thought at this point it was very late.
I can fully understand having more business than anticipated (good for you), however knowing that this was due to a holiday you would think the company would have made more of an effort to ship things as expeditiously as possible.
Product - 5 of 5 stars, very happy with what we got. Photo transferred well, product feels solid
Customer Service - 2 of 5: Did have an issue when placing the order where I did not receive an email confirmation. Customer Service was very prompt in responding to that issue, which keeps this from being a 1 out of 5 aggregate score. Just not sure what happened after the order was placed, they kind of dropped off."
"I ordered a couple of things that were supposed to be Christmas gifts and didn't receive in time! Placed the order at the beginning of December and didn't receive until after New Years. The products turned out great however I didn't have the gifts to give at Christmas so I was highly disappointed. I've ordered from this company before and never had this problem however I've never ordered during the holidays. But needless to say the never made things right like they said they would so I will never order from them again. They didn't respond to my emails when I inquired about my orders until after Christmas. So frustrating and so disappointed with customer service "
"The company was deceptive. When my product was ordered it was insinuated that it would arrive in time for Christmas. It was only one week before Christmas that a blanket email was sent out stating they were behind schedule and "would make it right." When my package did arrive, after Christmas, and after the intended recipient had left town, the product was damaged. I have called twice and been placed on hold for over twenty minutes each time. I have sent two emails requesting a return label so that the product may be repaired/reprinted and have heard nothing back. The only correspondence I have received from the company was an apology and an excuse that they were a small company. I am not alone in these complaints. Check out the company's Facebook page for similar reviews. Whatever the size of the company, the repeated failures of over-promising, under delivering and abhorrent customer service show that this company does not deserve to remain a company any longer. "
"I am very happy with the final product that came from Woodsnap, but it was delivered 2 weeks past the date that was originally sent to me. These were client holiday gifts, so the missed timing was pretty upsetting. I would definitely order again, but only if I could plan months in advance to account for any delays."