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Product & services pricing
4.85/5
Chance of future purchase:
4.78/5
Shipping & packaging:
4.86/5
Customer service:
4.85/5
Return/Replacement policy:
4.89/5

Verified
5/5

2024-02-12

Would use their service again

"I sold my Mac Mini to them. It was really easy and everything went as planned. I'd definitely use their services again moving forward. "


Rep reply posted 2024-02-12
A rep from SellYourMac, OWC-Celeste, has responded:

“I'm glad to hear that your experience with their service was positive! If you ever need assistance in the future, don't hesitate to reach out to them again. They'll be happy to help. https://eshop.macsales.com/Service/”


Verified
4/5

2024-02-12

Easy. No drama. Wish they provided boxes

"Easy. No drama. Wish they provided boxes. I had to find a box and packing material to send the mac. UPS wanted $60 to box it up (:-0)."

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Rep reply posted 2024-02-12
A rep from SellYourMac, OWCAmanda, has responded:

“Thank you for the feedback. We are happy to hear that you found our process at SYM to be easy. We apologize that we are not able to supply boxes for the computers. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-02-12

Nailed it

"Super simple to work with. They set the price. They paid the price super fast. Highly recommended!"

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Rep reply posted 2024-02-12
A rep from SellYourMac, OWC-Celeste, has responded:

“We're thrilled to hear that you found our process super simple and efficient, and that you were satisfied with the price and the speed of payment! Thank you for recommending us, and if you ever need assistance in the future, don't hesitate to reach out. https://eshop.macsales.com/Service/”


Verified
5/5

2024-02-12

Excellent and fast

"I was wary of what company to use as I have never sold a computer online before. I looked on Reddit and found this company was recommended. I entered my computer info, got a quote, shipped using the pre paid label from the company and within days, got the exact amount of money they said deposited into my PayPal. Along the whole way, the company emailed when the computer arrived to them, when it was being wiped of info ( I did that before I sent it as well), and every other step of the way. They made sure I knew what was going on and I appreciate that. Super easy and fast, highly recommend and would use them again. "

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Rep reply posted 2024-02-12
A rep from SellYourMac, OWC-Celeste, has responded:

“Thank you for sharing your experience! We're delighted to hear that you found the process of selling your computer online with us easy, fast, and transparent. Providing clear communication at every step is important to us, and we're glad we could keep you informed throughout the process. We appreciate your recommendation and look forward to serving you again in the future if you ever need our services. If you have any further questions or need assistance, please don't hesitate to reach out. https://eshop.macsales.com/Service/”


Verified
5/5

2024-02-12

Quick and painless

"Everything was very easy from start to finish "

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Rep reply posted 2024-02-12
A rep from SellYourMac, OWC-Celeste, has responded:

“Thank you so much for taking the time to provide your feedback. We are delighted to hear about your positive OWC experience, and your feedback is of great value to us. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-02-12

Easy

"Honest and easy appraisal and quick payment !"

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Rep reply posted 2024-02-12
A rep from SellYourMac, OWC-Celeste, has responded:

“Thank you so much for taking the time to provide your feedback. We are delighted to hear about your positive OWC experience, and your feedback is of great value to us. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-02-12

Great customer focus

"Every step of the way they provide professional communicate with the customer. Pricing seems fair and the process of monitoring every step is great. One consideration: tell each customer how much pollution is being affected. Consider a monthly report. Great job, keep it up"

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Rep reply posted 2024-02-12
A rep from SellYourMac, OWC-Celeste, has responded:

“Thank you for your feedback! We're pleased to hear that you appreciate our professional communication, fair pricing, and the process of monitoring every step of your order. Your suggestion regarding providing information on environmental impact is valuable, and we'll consider it for future improvements. If you have any further questions or need assistance, please don't hesitate to reach out. We're committed to providing excellent service, and we appreciate your support! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-02-09

Easy money

"I was aBle to safely recycle two ten year old computers thats didnt turn on. It was a bonus i got a little money. I would do it again. No problems. No surprises."

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Rep reply posted 2024-02-09
A rep from SellYourMac, OWCAmanda, has responded:

“Thank you for the feedback. We are glad to hear that you had a great experience working with our partners at SYM. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-02-09

Easy recycling with cash incentive.

"We were looking for a way to recycle our 2013 MacBook and found SYM online. They offered to pay us for the recycling. Even better!"

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Rep reply posted 2024-02-09
A rep from SellYourMac, OWCAmanda, has responded:

“Thank you for the feedback. We are glad to hear that you had a great experience with our SYM partners. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-02-09

Great company, very easy transaction

"Found online, easy instructions, "

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Rep reply posted 2024-02-09
A rep from SellYourMac, OWCAmanda, has responded:

“Thank you for the feedback. We are glad to hear that you had a positive experience working with our partners at SYM. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-02-06

A great journey start to finish

"This was my first adventure into the world of selling a piece of technology. I am a novice and klutz when it comes to the tech world and SYM were incredible trail guides from before the first step to the end of the trail. I do guide trail adventures and so I know what it is like to make the whole journey as rewarding and enjoyable and comforting as possible. The website guided me into the experience with ease and clarity. My personal communications (emails, conversations) were assuring, competent and relatable. Leaving the laptop in your hands I felt safe and secure and the process of testing and evaluation was quicker than I expected. And the offer you gave me was strong and the payment was quick and easy (PayPal). Like a good trail guide you kept me thoroughly informed each stage of the journey. Thanks much."

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Rep reply posted 2024-02-06
A rep from SellYourMac, OWCAmanda, has responded:

“Thank you for the feedback. We are glad to hear that you had a great experience with our partners at SYM. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-02-05

Great Selling Experience

"The process was quick and simple, will definitely use again."

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Rep reply posted 2024-02-06
A rep from SellYourMac, OWC_Michael , has responded:

“Thank you for taking the time to share your feedback with us. We're delighted to hear that you found the trade-in process quick and simple! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-02-05

So easy and painless

"This was the perfect customer experience. More businesses should operate like this. Fast, painless, easy on my end. My responsibilities were minimal and quick and the payout was fast and also easy. I wish every transaction were like this. "

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Rep reply posted 2024-02-06
A rep from SellYourMac, OWCAmanda, has responded:

“Thank you for the feedback. It is great to hear that you had a perfect customer experience working with our partners at SYM. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-02-05

Great service and paid the right price

"“Sell your Mac” gave me the best price for my Mac Book Pro, paid me super fast and the service was seamless… took me just 1 week, totally recommend "

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Rep reply posted 2024-02-06
A rep from SellYourMac, OWCAmanda, has responded:

“Thank you for the wonderful feedback. We are so happy to hear that you received a great price for your MacBook Pro. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-02-05

Excellent folks to do business with!

"The process was quick and easy and i got exactly what they quoted. Thanks!!"

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Rep reply posted 2024-02-06
A rep from SellYourMac, OWCAmanda, has responded:

“Thank you for the feedback. We are glad to hear that you had a great experience with our SYM partners. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/