"Order is over due and they have not sent tracking number. They have ignored responding to email and when you call their customer service number it states customer service is now advanced and best (only) way to contact is by email which they ignore. "
"I places an order ($1450) for an awning which clearly states 2-3 week delivery (you even have to sign agreeing to it) but when the 3 weeks rolls around nothing. You contact them (by the way they don't have phones only on line chat) they blame everyone else and offer nothing in return for not living up to a written agreement. I contacted the actual product manufacture (Lippert) and they told me that they had informed RV Parts Country earlier in the season that this is their busy season and that it will take longer for shipping, yet RV Parts country still has this on their website knowing full well they can't deliver in that time frame. Totally misleading... Yet when you call them on it they will do nothing for you... Spend your money somewhere else.... "
"I order a set of parts, only half of my part arrived in the mail, when I called and ask for help, they sent an e mail saying that they no longer will talk to anyone on the phone. If I have a problem send them a picture of what they failed to ship and they will investigate. What a terrible way to conduct business."
"Would have given 5 stars if it wasn't for the not answering back about missing weatherguard on Dometic awning. Actually received awning a little earlier than expected but was missing plastic weatherguard once received. I contacted there customer service/tech department over month ago an haven't heard anything back."
"placed order on 3/4/17 half order shipped 3/6/17 with 1 tracking number. received the first half 3/8/17 a few days later still no second part of order. Contacted them was told there is a second UPS tracking number and should receive the other part any day. week later no part contacted again was told UPS lost it and it would be shipped again that day. Week later still no part. Contacted them again today was told UPS lost it and it would be shipped again today. Wish me luck.
Future parts will come from a different company."
"The online chat representative was very helpful with answering all the questions that I had. I will definitely be going back for future orders.
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"Looked all over for a few items I needed in order to get my camper up and running for the camping season coming up. I found RV Parts Country online through Google and thought I'd give them a shot. Live chat was helpful and got me the part #'s I needed, as the shipping was only $9.49 for the items I needed. I got a tracking number that evening and I got my items in 2 days after the tracking. Wonderful customer service with the Online Chat."
"I looked all over for my fridge. RV Parts Country had the best price by far. I received it in about a week with out any problems. "
"I just replaced my Dometic 11,000BTU a/c on my sprinter van. It only took me about 4 hours and most of that time was getting the a/c off and on the roof. I bought the replacement from RV Parts Country. I am very happy with their price and service. They had the lowest price and shipping was under $10. A competitor wanted over a $120 for shipping. They were very responsive. I received the a/c within a week of ordering. It was shipped directly from Dometic with overnight shipping. I was pleased with their website, their responsiveness when I emailed them and the fact that I could pay using paypal. "
"Purchased CDF-11 from RV Parts Country. Received item. Read manual carefully, plugged unit in, did not work. Re-read manual and it indicates that I've received a defective unit. Contacted RV Parts Country about issue. They replied with "You'll have to call Dometic for warrantee claim. Called Dometic and closest service center is 75 miles away. Re-contacted RV Parts Country about wanting to return item. They replied with "No. Dometic products are not returnable". In addition, they sent me their return policy which...was never presented to me at the time of purchase. Now opened a dispute with Paypal....for a full refund. One way or another, I will get me money back. But the experience of dealing with these crooks is pretty terrible. Never again. "
"Not impressed (at least not positively)!
First, I can’t locate the items I want, so try Online Chat (June 20ish). When I state I can’t find the items online, but want to know price and availability, the agent tells me “all our prices are listed online”. After getting nowhere with the online chat, I disconnect and eventually order two air conditioners and a conversion kit (that I’m not sure I need). Website states all items are in stock.
After about a week, I email asking for shipping status. I get a lame email response asking me to confirm receipt if I’ve received my items, and to wait 24-48 hours if I have not yet received the items, then contact them. I wait 24+ more hours and contact the sales department.
The agent I get tells me the air conditioners were on back order, but they are now in, but the conversion kit is on back order for an unknown time period. Dometic was holding off shipping the air conditioners until the conversion kit was available. I tell her I’m not even sure I need the conversion kit, would they please ship the air conditioners? She looks into it, says yes we need the conversion kit, however if we replace the thermostat (which is in stock) it will accomplish the same thing at a reduced cost, and we won’t need the conversion kit. We change the order to cancel the conversion kit, buy the thermostat. The two air conditioners and thermostat are supposed to be shipped that day. She states several times that Dometic is shipping the air conditioners to us that day, and the thermostat will be shipped that day as well.
Thermostat arrives the following week, but no sign of air conditioners. Call today (7/5) to get shipping status. After an almost hour wait on the phone (starting with being #5 in queue), I finally get an agent. She checks on the status and tells me the air conditioners have been on back order, and will probably not be shipped until the end of July. When I tell her the agent told us a week before that that the two would be shipped that day, she looks into it again. She says Dometic will have a few in a couple of days (on the 7th and some more on the 11th) … no way to verify if ours will be one of those. No way to guarantee we will receive shipping notification (Dometic sometimes notifies them of shipments, sometimes not. Their department TRIES to notify customers of dometic shipments…no guarantee that a shipping notice will be sent to us.
Also, they sent a "shipping" email shows the conversion kit (which was cancelled and thermostat ordered) and the two air conditioners, so the email does not show correct items or price. We did receive the thermostat today (7/5). Also, the email certainly leads one to believe that the air conditioners were shipped... not on back order!
Update 7/13... we received the two air conditioners. Never did receive an updated Invoice/order confirmation showing the change from conversion kit to thermostat. I requested a proof of sale so that we had something in case of warranty issue. The response I received was that they were unable to provide it. The rep that handled the change had not done it properly... thus they had to manually correct their inventory, blah blah blah. The end result was to save the email response (stating they couldn't provide a sales receipt) as proof of my purchase should we have a warranty issue."
"This was one of the worst online shopping experiences I have ever had. RV Parts Country states that they ship in 24-48 hours and your item will arrive in 3-4 days. What they don't tell is that certain items are drop shipped from the manufacturer and it will take several extra days to get your item. We bought an awning on April 12th, 2016. After waiting a week with no tracking and no awning, I called RV Parts Country to see where our awning was. This was the first of 3 weeks of calling them and Dometic daily trying to get my awning delivered to me. I was lied to by both companies assuring me that they were shipping it today or they were shipping it tomorrow. At one point Dometic mailed me a box of unidentifiable metal poles. Eventually someone at Dometic told me that they had a warehouse inventory problem and that they did not have the item in stock. It would then be in stock at the end of May(during the middle of our camping trip) and we could wait for it to be in stock or cancel our order and get a refund. We opted for the refund. So, I called RV Parts Country on May 5th to cancel our order. I was told that a supervisor would have to cancel the order and issue a refund and that I would receive an email confirming the cancellation and refund. Monday, May 9th, I had not gotten an email confirming the cancellation and refund. So, I opened a dispute on Paypal demanding our refund from RV Parts Country. On May 11th, a UPS truck dropped off a package and lo and behold it is our awning. The awning is in 99% good order with only a small run in one of the screens(which I can easily fix). I cancelled the dispute and hope to never have to deal with RV Parts Country and Dometic, again. "
"Bought several times from RV Parts Country and just want to say thank you to them. They have never done me wrong and saw negative reviews about them and made me angry . They are so nice!"
"Placed a simple order of a shower head for my RV and after 2 weeks and not receiving it, I tried calling them. Was put on hold in their "QUE" for over 15 minutes and when I finally reached #1 in the Que, was disconnected on. After finally getting someone on the phone, I was told the shower head was not available and on backorder. They never thought to contact the customer and tell them its on backorder? Luckily I went through PayPal. This company has poor customer service ! Never do business with them."
"Based on a my 1st experience I found customer service lacking in product knowledge which lead to a cancelation by me of the order I placed. So in full due to the wrong info on RV parts Country customer service personal I had no choice but to cancel order. Than I was told they did not care who said, what was said in fact any cancelation by the buyer results in a 6% charge. "WOW" over $2.00 no understanding or give on their part. Customer service gets a big fat 0 for effort. "