ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.75/5
Chance of future purchase:
0.00/5
Shipping & packaging:
2.50/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
5/5

2023-06-29

Great value and price!

"Got a great deal on this office desk and amazing quality. Fast free shipping. Thank you "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-06-29
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
3/5

2023-06-29

Meh

"Having two almost identical items with the exact same title is pretty bad. Then they want half the price of the item to ship it back. Thanks? "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-06-29
A rep from monoprice.com, polancomonoprice, has responded:

“Hello,

Thank you for the feedback. We value your opinion and I will send this information to our product management team. If there is anything I can do to assist to make your experience better please contact me at escalations@monoprice.com.

Thank you,

Laura P.
Customer Service Manager”


Verified
5/5

2023-06-29

Monoprice

"Unique products, great pricing and quality, quick delivery. Have made several purchases with monoprice and I always got what I ordered in good condition, never had any issues with any deliveries "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-06-29
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-29

Good Stuuf

"I dealt with Monoprice befor. Their products are outstanding!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-06-29
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-29

Very nice desk

"Desk is easy to assemble and works exactly as advertised, very happy!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-06-29
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-29

Nice quality

"I received them quickly, I bought two sets of 3 in red. I like them, they work well"


Rep reply posted 2023-06-29
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-29

Third big purchase, still impressed.

"I have been disappointed by some "other" online retailers. I have found that Monoprice reviews are real and helpful. When the product arrives it is exactly as described or better. Affordable quality. Free shipping. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-07-18
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

Never Disappointed

"Good price, good product, delivered on time as promised."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-07-18
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

Stands above the rest

"Product as described(excellent). Fast Shipping. No unwanted surprises. Stands are solidly built. Head and shoulders above my previous stands."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-07-18
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

Been using monoprice for years

"Good **** my dudes always come thru"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-07-18
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

Good value

"When items are on sale, you can get good deals. Only issue I’ve had is that they don’t stand behind merchandise that’s not Monoprice branded."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-07-18
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

Great deal on quality cable

"Monoprice was offering a great price, as they often do, on one of their USB-C cables and, as usual, I'm very satisfied with the quality and speed of shipping."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-07-18
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

Excellent

"Excellent product and delivery "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-07-18
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

iphone charging cable

"This iPhone 6/10 charging cable is working fine."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-07-18
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager


Verified
5/5

2023-06-28

Always great to deal with

"Monoprice has been my go to source for TV and monitor mounts along with other A/V gear for over 20 years. They consistently deliver quality products at very reasonable prices. I recently purchased their 13 in 1 docking station for my laptop and it works great with the exception of the monitors but I think that is my laptop issue as I can't even get dual monitors to work plugging them in directly to the laptop."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-07-18
A rep from monoprice.com, polancomonoprice, has responded:

“Hello and thank you for the 5-star review! We appreciate the time you took to share your experience. We look forward to your next order!

Regards,

Laura P.
Customer Service Manager