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Customer service:
0.00/5
Return/Replacement policy:
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Verified
5/5

2004-03-02

"I belive the ordering experience with e powerhouse pc was a good one. My parts were delivered in a timely matter. I would definetly order from them again."

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Overall web site
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Overall quality of the company
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
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Overall customer service
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Customer service being trustworthy
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Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2004-02-07

""

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Pricing of products and services
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy

5/5

2004-01-08

"Fast service, Shipped next day and rec'd product in two days. Decent site, good prices. Did'nt buy that much so I cant give an extensive review. Will try them again if the price is right."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking order status
Ability to determine if a product was in-stock real time

2/5

2004-01-05

"Make sure you know exactly what you need before you buy and ask (before you pay) about return policies. There is a 20% restocking fee (most others resellers charge 15%) and even though the sales person was helpful before the sale their policy basically says you are on your own if there is a problem. I purchased three items from this business at a computer show. Learned about the web site and checked it out, to find two of the three parts cheaper on the web site. Because the case I purchased was too deep for my computer desk, I needed to return it – never took it off the Styrofoam. The sales person charged me the 20% restocking fee because it was open and would have to be sold as open box. I have never seen an unused case sold as open box! When trying to return the case, the sales person tried telling me this case had a small depth, but I had compared it to the six cases I have at home and it was a good inch deeper than the deepest one."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-12-19

"Ordered a Skyhawk Jupiter Computer case Model PSR4609D7. Excellent, fast delivery. Has a small problem with my creit card being charged twice for the same item (NOT the fault of pcpowerhousepc). I e-mailed epowerhousepc about the problem and was promptly called at home by Larry who assured me it was not them end but they would work on it from their end.
I found the company to be very attentive and competent.
Maxi
"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service

Verified
5/5

2003-10-28

"I just purchased a Koolance Exos-A01 From ePOWERHOUSE.com and the shipping was fast.
The Exos-A01 was packaged Very Well and they
have the New Koolance CHC-A09 in stock so I
purchased one and put it on my ATI Radeon 9800 Pro.
Thanks again for the fast service ePOWERHOUSE
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-10-07

"Well, I have built 4+ systems with parts from epowerhousepc and I have nothing but great things to say about them. A Prometia mach2, 2 i-875 Motherboards, 4 nforce2 mobos, a 3.0c, xp2700, xp2400, and xp2200. None of which arrived DOA or needed an RMA. Thanx epowerhouse!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support

Verified
5/5

2003-09-28

"i had purchaced a mobo from newegg and had so much trouble with it no support at all...from the man (couldnt get thru to their tech support) and they wouldnt call me back (their offer) and newegg doesnt support anything. well how pleasnt to find a reseller that has people that knowes what they sell but will actually help you with support.... eeeek !!!! what a suprise ..wounderful... shiping was same day new mobo got here a day sooner than i thought it would and it workes as promised. with a little help i have NOW a very fine mobo just what i wanted in the first place thanks epowerhouse......side note anyone need a very slightly used very unstable mobo also wont boot most of time newegg wouldnt take back or exchange it was 32 days old and their policy says 30 days even after id called and told them within 14 days i was haveing problems and was trying to get in touch with the tech support of the man. pps epowerhouse called me back within 15 min after i left a message that i wanted to talk to them"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-08-28

"
I've bought most of my hardware from EPowerhousePC
for the last two years. Aside from great service and fast shipping, Terry has been most helpful in sorting out any hardware problems I've had.
EPowerhousePC is THE BEST ONLINE VENDOR I've ever
dealt with.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-08-26

"I purchased a Vapochill XE case from Epowerhouse.com. I am very pleased. It was shipped very quickly and works perfectly. I was a little hesitant at first, because they did not have very many ratings.

I am happy I went ahead and did business with them. No one else had the case in stock at the time, and they did. I would order from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-02

"Quick shipping form this reseller. Was very helpful and returned my call very quick.Got what I order and got it at a Great Price!!!!! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-03-12

"Just purchased a water block from this company was a little skeptical at first but not any more very fast and easy to order from. Will do business with them a gain. Very impressed!"

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Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-02-26

"Very happy with them, I order a shim and a ThermalTake Harddrive cooler and got both 2 days after I ordered them. I even placed Order on a Sunday and got product on tues. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall technical support
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-05

"Exellent prices, prompt delivery!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-16

"Very good company. I ordered an Albatron ti4200p Turbo from them and it shipped that same day. I got it the next day with GROUND shipping. Also, very good customer service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability