"Although my factory lamp was still good, I purchased a back-up for my 65" Mitsubishi DLP, because my son thought it was begining to dim after 2 years. Installed the new lamp from DM around Feb 2010. In may 2010 the lamp stopped working. I re-installed the factory lamp, and it works fine. Because I was initionally unable to locate the paperwork for the replacement lamp, I phoned them in August. They told me there was NOTHING they would do because it was over 6 months. For $150.00 I recieved about 5 months of service from the lamp. They were completely unwilling to even offer me another lamp at a discount. DO NOT PURCHASE ANYTHING FROM THESE PEOPLE UNLESS YOU ENJOY BEING TAKEN!!! "

"Purchased replacement bulb for Mitsubishi DLP at half the price of manufacturer. Called mfg for installation help, they were useless. Called Discount Merchant.com Caesar is great. He took all the time I needed to fix the problem. Better than the manufacturer. 100% Recomendation"

"Upon searching for my part I found FixYourLP.com and follow to Discount Merchant.com. I found everything listed appropietly and easy to order. Very informative and excellent prices. Very professional business presentation online."

"excellent job,great to find a parts place who actually know what they are doing,not like encompass parts-i even changed their name on my desktop to incompetent parts."

"Excellent customer service! The representative, Mr. Angel Hodges, was very patient and professional and really helped us out on our product. Exceptional!"

"The price was great and the delivery was on time. Very satisfied and would definitely order again."

"The worst service I've ever experienced on the internet. Ordered a replacement bulb + enclosure on 4/29. LIsted as in stock and shipped within 24 h. Now its May 6th and no word on order, no confirmation of shipping, no notice on website about a back order. Website shows >100 still in stock. No help from customer service, just a recording that they are busy. I would recommend anyone stay away from this site. To top it off, tried to cancel order and website shows order processing and that it has finished processing or shipped so no changes allowed. As of now, no notification of shipping or anything else. This site is a true ripoff so far. "

"very poor shipping, item come damaged! poor customer service"

"Part came quickly and was as described!
It works to!
Happy with the transaction."

"This is my second order from DM. They shipped the first order quickly, got exactly what I ordered and expect the same great service with this order. Couldn't be happier!!!"

"Ordered through Amazon from D-M.com's ShiptItNow online store. (Note: Amazon Ref # is ***-***-****-6698633. Process was excellent, as Amazon always is; product was shipped the same day it was ordered and arrived the next day, as I paid for overnight shipping. Product was exactly what I ordered; installation was explained and simple, and package included a free shipping label for re-cycling of the old lamp. I tried to order this lamp from Samsung parts initially. They said it was in stock, but after I waited almost a week for shipment, I called to have their rep. say that it was on back-order with the manufacturer. I canceled that order and placed this one with AmazonShipIt Now and am extremely pleased with the product and the service."

"Discount-mercahnt is the greatest company I have ever purchased a product from. The custumer service is excellent and I placed my order on the 16 th and received it on the 18Th. Great company,I recomend to everyone."

"item in stock, checked to be in stock, told ships in 48 hours , ordered 23rd,, called six times ,told six times the order would ship in the next morning,
order was shipped 120 hours later (7 days later) include the order date from 23rd 148hours but not sunday. Order was lost or misplaced in shipping,
my customer upset over the each day promise"

"Hours on website are incorrect.

Since I'm in San Diego, I ordered a bulb for local pick up. The hours on the website state they are open 7-3pm (pacific) on Sundays.

I called to verify that they were open and got their voice mail. (The hours on the voice mail differ from the website hours). Contacted "Alex" on their Live Chat and was told they are closed Sundays.

I'm glad I called as it would have been a 2 hour round trip.

Updated: Thought I would update the review to comment that I drove down to pick up my order. Got the bulb home and installed it into my TV's housing with help from the instructions (very easy). TV was back up and running in short order."

"AVOID AT ALL COSTS! Their customer service said I would receive my item by Wednesday if I upgraded (for 12$) to two-day shipping. When I didn't receive my tracking number, I called back the next day only to find out they hadn't shipped it yet, and now I would be receiving it on Thursday (when my office would be closed). They then refused to send it next day (unless I paid), and they didn't care I was lied to."