"My opinion would be worthless, fly by night rip off. I ordered and paid for board Dec 13. have called, emailed, on line chat, attempt, since ordering and paying Dec 13, 2011, Sit on phone holding for hours, waiting days for contact, nothing there, sorry, BBB and calif attorney general is needed here. Finally got person today jan 3, says they have and will send today, will see by friday"

"Recently I orderered DLP lamp for my ToshibaTV. The lamp was delivered relatively fast, but the right housing braket with screw was broken. Called customer service, they told me that I need to send lamp back ( free of charge) and they will send me replacemtn lamp. I did as it was instructed, about 3 weeks later received replacement lamp. Opened it and was very surprised, it seems that it was carbon copy of the first lamp, or even it was my first lamp.
Contacted customer service again and asked how it is possible for me to get twice broken lamp when they checking all package before sending.
They offer me the same process as first time, then I asked if I can get replacement immedialy while they will be waiting for defective lamp, was told this is not a company policy. Asked if they can offer me any discount or some kind of appesement for sending 2 defective lamps, there answer was NO. Talked to supervisor the same result. Requested my money back and went to get lamp from different company."

"Extremely pleased with the main circuit board I needed for my Panasonic plasma TV."

"OUTSTANDING SERVICE...ordered May 9th @6:30pm delivered in vegas in my hands at 10 am may 11th..tv lcd lamp and working at 10:20..Don't remember ever getting better service anywhere..P.S. quality is also excellent..stan spinrad las vegas nevada"

"GREAT GUYS! If they get anything wrong, they'll take care of the problem for you. Would do business again!"

"Horrible customer service!

Do not buy anything from this Merchant. Sent the wrong part and its taking four days to try and get my correct part.

I'd demand a refund but at this rate it would take a month!"

"This company has the absolute worst Customer Service on the Planet.
They shipped me the wrong T.V. board and argued with me on who should pay to ship it back. They finally sent me a shipping label for over the road FEDEX. I had argued with them that once they had my return, they should be big enough to ship me the right part over night. A suprv. SAM said they would do that. Sam lied to me and instead DM sent the part over the road once again. I'm still without my T.V. 21 days later and the part is not supposed to be here till the 25th of Feb. Please avoid doing any business with these dishonest people.
"

"I found Discount Merchant using "Bing" and found a company whos web page was very easy to use. Seeing the bulb replacement tutorial on the site made it a "No Brainer" for me not to purchase the bulb only. My local TV dealer wanted $175. + taxes for the same option. I look forward to getting the lamp in the next few days and being able to use my Big Screen TV. Setting up an account was one of the easiest I have seen online. Good job...Keep up the good work."

"en mi vida en Sí resolvió Gran Problema de las Naciones, Unidas y El Pecado gastar mucho dinero CUANDO descuento conoci merchant.com de las Naciones Unidas"

"I have just made my second purchase from DM.com and have been very happy with there purchasing, and technical support. I purchase DLP tv's off craigslist, repair them, then resell them for a profit. DM.com have helped me by supplying quality parts for the best online price making my profits higher than they would had I purchased the parts directly from the TV manufacturers.

Thank you DM,
John B"

"Had a problem with the DMD board on my Samsung HLP6163W television. Purchased a refurbished DLP light engine from DM instead of paying much more for a brand new board. Edgar at DM was very helpful and the installation was fairly easy. TV now works great! Thank you DM!"

"Never purchase from this merchant!!! I purchased a DLP bulb from this merchant after speaking with one of their customer service representative and being assured that if I paid an additional $25. for overnight shipping I would have it by the next business day. Well, it's been 3 days since I should have recieved the bulb. I tracked the package and was informed by FedEx that they did not have this package in their possession, Discount-Merchant had only created a shipping label and the package was never shipped out. I called Discount-Merchant customer service and was given the run around before being hung up on. I continued to call and finally was able to speak with a supervisor that had no answers and was told "He would look into it and call me back in 15 minutes, I have not heard back from them. It has been nothing but headaches and aggravation. they are not a better business bureau accredited company. Save yourself a big headache by doing a little research and reading the reviews on this company."

"I found my product quickly and the pricing was very reasonable. Eva "

"This is my second time ordering from DM and I was so happy with their service and follow up the first time, it was a no-brainer to return a year later and reorder. Great product. Great service. Great company!"

"I initially had a bad experience with this company with a supervisor named Jay. To make a long story short, he overpromised and underdelivered. Since then, his boss David, called me personally, apologized, and made me feel that he honestly cared about my experience and went above and beyond to do what he could which goes a long way in my book. He admitted they had made a mistake and compensated me for the errors his employees made. Thank you David and I will definitely use your company in the future for my electronic needs!"