"I was skeptical after all the bad reviews on this page. I didn't read them until after I placed my order. I purchased a Luna Quilted Ash Guitar and Hard Case. I placed the order on Tuesday and received it on Thursday. I have to say the guitar is better than expected. It plays better than any acoustic guitar I have ever owned. The case is beautiful. Beyond Eleven's customer service was a big help, shipping was super fast. I love it."
"The prices on the items are the cheapest I've seen so far. The website isn't that well built both on functionality and design (the hover menu disappears when it I'm moving my cursor towards one of the items, etc). However, it's not that bad. Many other websites are crappier. Maybe I'm sensitive to this because I'm a software developer.
The free shipping is awesome. Combined with their cheap prices, this is the place to shop to save money.
The shipping wasn't very prompt for my order. I've ordered my Cort guitar on Saturday, January 28th, but it was shipped the next Wednesday (2 business days wasted). I don't mind that much since it was free shipping advertised as "7-14 days." It only took 4 business days to get here. The product received is great."
"Living in the UK Cort guitars can be hard to come by and you certainly pay a premium price, so I bought myself a Cort M600 from Beyond Eleven and even with the addition of a hefty charge for shipping & handling and then Import Tax added to the cost I still saved myself a tidy sum.
I'm well pleased with the service offered by Beyond Eleven; their Customer Service and communication are excellent. As for the guitar, it's perfect for my needs so I'm well chuffed."
"I just purchased a Diamond Phantom guitar head from Beyond eleven. I couldn't be happier. Made my order at 4:26 pm on thursday Jan 12, 2012, received an e-mail saying my order shipped by 5:15 pm the same day. It arrived at my house before 3pm on Friday Jan 13, 2012(Yes, less than 24 hours) And the free shipping(ground 7-14 days) was completely free. I will order from them in the future."
"I ordered a Mighty Mite Cherry Burst Telecaster body, 2 days after Christmas.
Elizabeth called me that day and said that they were outt of stock, but they should be able to get one in iona couple of days.It took two weeks from time of purchase until I received the body.
It looks great and I am looking forward to replacing the old junk body on my tele.
I was extremely pleased with the follow up and the service I received, and I will be ordering from Beyonds Eleven again, while building other huitars."
"At first, I wasn't exactly pleased with their level of customer service but, but I think that was more my fault. I am directing this review towards all of the negative comments before mine. When I ordered it clearly said free shipping & that that I should expect my guitar within 7-12 business days. Now, I didn't hear anything from them after 10 days & still no product, so I called. I spoke to a guy & he kindly explained that this is their busiest season & they were experiencing delays & that he would call me as soon as there was progress in the warehouse. Not only did he call when there was movement with my order, he also called me every time anything happened with my order... bit excessive but I really appreciated the thorough follow through. I will definitely buy from this company for years to come. Keep up the great work!!! To everyone with a negative experience, all I can say is apparently you didn't follow through with your order in a proper manner. You are using your own hard earned money, why wouldn't you be more willing to find out about the status of your order?? If you didn't like the way your conversation went with the salesperson, ask to speak to somebody else. This company obviously has something good going for them, stop trying to ruin it for everybody else. "
"Found a Schecter guitar at a fantastically low price at Beyond Eleven. Ordering was painless, and shipping was very fast. The guitar arrived in perfect condition. Beyond Eleven's communication is great, and their return policy is fair. Overall, my experience ordering from Beyond Eleven was top-notch, and I will order from them again."
"Oh man, the output transformer I got from you (Beyond Eleven) made an incredible difference. The shipping took about a week and the installation took about half an hour. I have nothing but good things to say about the guys at Beyond Eleven. I would recommend them to anyone looking to beef up an amp."
"These guys Rock. They hand picked the neck that I wanted and even wrote a personal note on the Invoice. That meant a lot to me. They definitely took care of me."
"Beyond Useless or Beyond Honest or Beyond A Waste of Time should be this companys real name. On Nov. 18-11 I ordered two Jensen Neo-10 speakers because they advertised FREE shipping on THERE website. On the 30th of Nov-11 I called to check on my order. The rep tells me. Oh the FREE shipping was a MISTAKE, we tried to contact you but there was no answering machine on your phone, which of course there is, and I guess we didn't send you an email or call back. If you want your speakers it will be 25 dollars for UPS ground, well they already had my 200+ dollars so like a fool I forked over the 25. It is now 12-5-11 and when I called today AL the rep said he didn't know call back in the afternoon, I called back in the afternoon and he was "gonna check with the warehouse and get back to me". Still no speakers, no FREE shipping and NO CLUE. The single worst internet buying expereince I ever had bar none. DO NOT WASTE YOUR TIME OR MONEY!!!! It is BEYOND REASON!"
"I've seen a lot of negative reviews, but give these guys a chance.
Their prices are obviously good. Their shipping is super quick.
If you have a problem, give them a chance and try to be patient, they will take care of you."
"I was a bit disappointed that the item I ordered, a cover for my Orange PPC112 speaker cab, was listed as "in stock" on their website but actually wasn't "in stock." However, a very helpful and professional sales rep named Elizabeth called, and she gave me several options regarding my order. Since I wasn't in a hurry, I opted to wait until my order shipped. Unfortunately, the shipping fee was rather high ($13.95) for such a light-weight item, so I'll probably shop elsewhere in the future."
"The only praise I can give Beyond Eleven is for sending me an email to fill out this survey. I wish I had seen these reviews before doing business with this company.
I ordered a Jackson T-Shirt that was shown to be in-stock on Sept 27th. I received no communication from them until Oct 12th notifying me that this item, that was supposedly in stock, finally shipped. Yup, 15 days later. It arrived today, the 17th, 20 days after my order (and billing of my credit card).
If this is the best they can do for an in-stock $25 shirt, what would it be for a $1100 Jackson Kelly KE3??
The only thing that is beyond eleven with this company is their lameness on a scale of 1 to 10.
I'll never be doing business with them again."
"Beyond 11 always let me know the status of my order,their prices and services beat and exceeded that of any one I know of on the internet,they have a great crew(tnkx for the t shirt Mike)and allways have what I need at a great price and the shipping speed is also great,thank you very much for the Dark Terror at this AWESOME price I feel like I almost stole it :) I will be back to buy the Mercury Magnetics Holy Terror for my Tiny Terror .Thanks again for the great service,prices and also for the great sellection of gear and parts you sell."
"Ordered a Schecter bass from BeyondEleven; knew it was out of stock when I ordered, but it was exactly what I wanted. BE contacted me right away and offered the same model in another color option that they did have in stock, but decided to wait for my first choice. Once Schecter shipped the bass, BE turned it around to ship to me that day and got it two days later. Thank you!"