"Very happy with the genuine Floyd Rose parts I ordered. Beyond Eleven had what I needed at a low price and I received my order within the week!"
"I ordered a new output transformer for an older Marshall Amplifier. Beyond Eleven shipped the new transformer the next day. Free shipping did use Fed-Ex ground service and I was able to track it's location from California to New Jersey. Beyond Eleven's selling price was better than the manufacturer's recommended. The transformer was well packaged and ready to put in."
"This is my first time ordering from beyond eleven. I was very happy with the prices of the guitars and was overjoyed with the amount of left handed guitars they had. After I had placed the order there was a small issue with my shipping and billing adress. I was made aware of this through my email. I called the store and spoke to a gentleman named Scott. He was very helpful over the phone and explained what I needed to do. I emailed him back and I didn't get a response for 2 days. I did call back again and spoke to another worker and he informed me that my order was processed and shipped. Happy it was taken care of just didn't know why we lost comunication. I did wait 2 weeks for my order but for free shipping I can't complain. My guitar was packaged well and it was playable out of the box. The neck has a little fret buzz but no damage at all. I am very satisfied with the service and I would absolutely oder from beyond eleven again."
"My order took 2 weeks to het here. In wich that time i called left voicemail messages txt messages and facebook messages. Barely received any replies and no call backs. The customer service was horrible! The packaging was very poor. I will probably not be ordering from them again. "
"Ordered a 6 string baritone ukulele for my husband. The packaging was excellent, the shipping was timely and the instrument was beautiful. He totally loved it! "
"I saw the bass guitar on their website for $220 less than anyone else so I called to make sure it was in stock. I ordered it on 12/29/2015 and it shipped out 5 business days later on 1/6/2016. It arrived on 1/8/2016, 1 1/2 weeks after ordering it. The guitar arrived in new condition packed in 2 factory boxes. The staff was really helpful and I would buy from them again."
"The service, price and instrument were all very good. My only complaint was the delay in shipping. However, the sales representative maintained constant communication. I also appreciated the store pick up option."
"Totally neglected an order then blames the patron"
"I ordered a Schecter 9 String Guitar for my fiance for Christmas. Lowest price around, no one can compete with their pricing. I ended up calling because I was worried I ordered too late and wouldn't get it in time. They were very friendly and helpful and I ended up receiving the guitar before the scheduled delivery. I couldn't be happier with my experience and will definitely buy from Beyond Eleven again and have turned my fiance on to them as well. He owns Ibanez 7 and 8 strings but is blown away by the quality of the Schecter. He hasn't been able to put it down. Best Christmas so far without a doubt. Thank you! "
"Lowest Prices around. Friendly and helpful customer service staff (updated me throughout the shipping process.) Guitar arrived quickly in mint condition. Will never buy a new guitar from anywhere else.
Highly Recommend!!!! "
"Wow...extremely happy and impressed with my recent purchase of an Ibanez JS2450-MCP! Scott handled my purchase from day one...with outstanding communication and service, he and Beyond Eleven provided the best online price I could find after much research. The JS2450 has been in high demand and was on back order, but Scott checked frequently with the distributor and kept me informed all along the way. Thanks to Scott and Beyond Eleven for such a smooth and easy experience (and extra goodies enclose in the shipment for the wait)!"
"I hate giving one star but after spending a lot of time to recoup 25 bucks from these guys for an overpriced Floyd Rose part, I am compelled to.
I purchased a FR replacement string block, better price than the FR website. As an after thought I added the titanium string inserts for $54, stupidly not checking around for pricing. I found that they were available from FR for $25 on sale (reg price $30.10). I contacted Beyond 11 via email (they didn't pick up the phone) the same day to try to cancel the order. Scott said it had already been processed and it could not be changed. Turns out the parts shipped out the next day - from the Floyd Rose warehouse!
Anyway, even though they have a price match guarantee, they refused to honor it and they will not take returns on parts. I guess my fault for not researching the price but they claim they are paying more wholesale for the part than FR sells it at retail so something doesn't add up. I was courteous and gave them plenty of chances to make it right and retain a customer but I guess they needed the $25 more...
They have a sister site, sound-style.com, so watch out for them, too
"
"I ordered a Mercury Magnetics output transformer and a choke for my Mesa Road King II head. I received the package in 7 days. I also had emailed a question and it was promptly returned. Shipping was free. Comparing prices of the items I bought against other merchants, I saved the most $$$ here. Excellent find! Adding to my favorites."
"Awesome experience shopping with Beyond 11. Although the shipment was delayed a few days because of the Labor Day holiday, that minor inconvenience was made up by the fact that the guitar arrived in perfect condition and the pricing was the best in the country. During the shipping delay I communicated via email with Scott in customer service. He kept me informed every step of the way until finally my order shipped.
I will definitely be purchasing future items from Beyond 11."
"Incredible customer service!"